Scuffers Reviews 20,551

Everything on the website side of things was fine. The shipping and handler beat up my product and it is stained.

Nice clothing but returns are expensive and difficult.

Really great service/delivery, clothing wise, couldn’t be happier. Quality is amazing and super comfy!

horrible service and no good materials in the pants either. way too short, and way too wide at the waist- sizes make no sense. really disappointed- i loved your sweatshirts but your pants really do not fit ANYONE.

such an amazing jacket and the delivery was really fast! Thank you :)

It was OK overall except for time delay exchange

the delivery service and timing and the quantity and packaging of the clothes.

All of their items are heavily cropped, but this isn’t made clear on their pictures, I’m 6’4 so all their clothes look stupid on me even though I like the designs. £10 delivery then have to pay another £15 to send back the return. Wouldn’t bother risking it.

Mostly great. I ordered a hoodie and a top - the hoodie was true to size but the top wasn’t. The top is supposed to fit tighter, but it’s really loose. Ordered it according to the size chart.
Otherwise the quality is great! The hoodie is a bit thinner than it looked on the picture though.

Hoddie zipper broke after 2 weeks. 140 bucks down the drain. I’ll find out if they stand by their product

awful. i got ripped off

Loove the brand and the staff. I accidentally put the direction without some important details, emailed the support and they changed it for me the day after. 1000% recommend <3

The top is too short and can’t exchange in my region it says so for a $100 top return is $50 so I end up with only $50 it’s ridiculous.

Perfect my sweet is sooooo Nice thanck you

Absolutely terrible customer experience from start to finish.

I ordered 27 items and only received 22. The package arrived visibly damaged and ripped open. I reported the issue immediately after receiving the parcel and provided photo evidence right away.

Later, I even recorded and shared a video showing all 22 received items packed back into the original box. The box was completely full, making it physically impossible for all 27 items to have been inside.

Despite all this evidence, support kept sending contradictory and copy-paste responses instead of solving the issue.

First they claimed the package weight matched. Then they claimed some missing items had actually been returned. Then they suddenly marked additional items as “not returned” even though they were definitely included in my return shipment.

And now the latest excuse is that the carrier “cannot process the claim anymore” because the deadline supposedly passed — even though I reported the damaged and incomplete shipment immediately and have the emails to prove it. Any delay clearly happened internally on their side, not mine.

What is especially frustrating:
Everywhere you are told to “just contact support via email”. But when you actually do that, you are lucky if you receive one reply per week — and even then it is usually a generic response that ignores the actual issue and the evidence provided.

I sent:

* photos
* videos
* item lists
* return explanations
* proof of the damaged parcel
* detailed documentation multiple times

…and still no proper resolution.

The craziest part is that I only kept ONE item, yet I am now apparently expected to pay almost €1,000 for products I never received or already returned. That is honestly scandalous.

At this point it genuinely feels like customer service is designed to delay and exhaust customers instead of helping them.

I would strongly advise everyone to avoid ordering here unless you are willing to risk losing a huge amount of money with little to no real customer support.

You are the best! Great customer service, no problem with returning products, keeping in touch all the time. Great job Scuffers team!

Quality of goods outstanding and delivery very quick. I’ve bought a lot of clothes from Scuffers for my daughter and will carry on buying.

Great quality!
Fast shipping!
Will definitely be buying again.