Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all... See more
Company replied
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Review summary
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I really love u guys best clothes, especially for summer surf trips, but the delivery is taking way to long 🙏
Great product, delivery date didn’t match tracking but order still arrived in time
Order went well, though a little confusion on delivery date. Plenty of helpful communication from Scuffers. Had a problem with an order and a replacement was sent out promptly. Seemed like a good and... See more
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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The hoodie is good but the package is…
The hoodie is good but the package is really bad just a delivery bag and hoodie no protection, my package just horrible good that hoodie is ok
24 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The bag I ordered for my daughter's…
The bag I ordered for my daughter's birthday arrived damaged. I arranged to send it back but I have been to the Fed Ex drop off point twice already to try to send it back as they won't accept it despite me having attached the labels from scuffers. Then you can also chat to the AI customer service system and not a person to try to resolve this quickly.
24 April 2026
Reply from Scuffers
We are truly sorry to hear about the damaged bag and the difficulties you've faced with the return process, especially with the FedEx drop-off and our AI system. We understand your frustration and are actively looking into these issues to improve our service.
I love the hoodie
I love the hoodie, good size, good quality. I was not waiting too long everything was fine.
24 April 2026
Reply from Scuffers
We truly appreciate your wonderful feedback! We're so glad you're happy with the hoodie's quality and fit.
Reply from Scuffers
We're glad you enjoyed your experience. Thank you for your feedback!
I am extremely disappointed with my…
I am extremely disappointed with my experience with Scuffers regarding Order #2007026.
I placed my order on March 31st, but the package never arrived. While I understand that shipping issues can happen, the real problem is that I still have not received my refund until today.
Customer support replies very slowly (usually after 3 days) and keeps sending generic answers that do not solve the issue or answer my actual questions. Every time I ask when I will finally get my money back, I receive repetitive responses like “your order has already been refunded” — but the money has never arrived in my account.
I have explained multiple times that the refund process is NOT working on my end and asked for concrete help and step-by-step support, but nobody actually addresses the problem.
Very frustrating experience and poor customer service. I would not recommend ordering from them unless you are prepared to deal with unresolved refund issues and long response times.
31 March 2026
Reply from Scuffers
Hello, we’re sorry to hear about your experience with Order #2007026 and the frustration this situation has caused.
We understand this is especially frustrating because you’ve been told the refund was processed, but you still haven’t seen the funds in your account. That’s clearly not the outcome you should be dealing with.
We’re going to escalate this case internally so it can be checked directly with the payment provider and properly tracked end-to-end, rather than repeating the same status update.
Please also contact our customer service team at help@scuffers.com so we can attach your latest message and ensure everything is reviewed together in one case file.
Sorry again for the inconvenience and thank you for your patience while this gets resolved.
Fantastic service
Fantastic service, good jumper. Shipping expensive. Hoody was £85 paid £15 delivery
28 April 2026
Reply from Scuffers
We appreciate your feedback and are happy you had a smooth experience
Reply from Scuffers
We appreciate your feedback.
it was great the delivery just took ages
27 April 2026
Reply from Scuffers
We're glad you enjoyed your experience. We are working to improve delivery times.
Reply from Scuffers
It’s a pleasure to know you had a good experience.
I have yet to recieve my order
I have yet to recieve my order, despite it being over a month since I have placed it, and been given a shipping number that hasnt updated
14 April 2026
Reply from Scuffers
We regret that your order has not arrived and the tracking information hasn't been updated. Please reach out to us through our help center so we can assist you.
There are significant issues with the…
There are significant issues with the customs clearance process. Even though we have already paid for the product, we are still unable to proceed with the process or even retrieve the goods.
23 April 2026
Reply from Scuffers
We regret you're experiencing customs clearance issues and are unable to retrieve your goods despite payment. We appreciate your feedback and will investigate this complex situation to improve our processes.
very good quality but the only downside…
very good quality but the only downside is that its hard to understand the size of the clothes for me atleast but thats doesnt affect anything
23 April 2026
Reply from Scuffers
We're happy to hear that you find the quality very good. We appreciate your feedback regarding the sizing information, and we will strive to improve it.
Unable to get a return label and…
Unable to get a return label and reiceved no answer after a week from help email. Sweater is great quality! I just want one that I can wear :)
23 April 2026
Reply from Scuffers
We appreciate your feedback and are sorry you're having trouble with the return. We're looking into why our email response was delayed so we can improve.
My orders come quick
My orders come quick! Good quality of clothing, & VERY HONEST!! Thank you, so much!!
27 April 2026
Reply from Scuffers
We appreciate your feedback! We're happy to know you're pleased with the quality and quick delivery.
Reply from Scuffers
We are happy to hear that you had a perfect experience! Thank you for your positive feedback; we appreciate it.
Reply from Scuffers
It’s always great to hear from happy customers like you
Returning items has caused a lot of…
Returning items has caused a lot of problems and is yet to be Figured out
27 April 2026
Reply from Scuffers
We appreciate your feedback. We are actively working to improve our returns process.
Tracking and Refund Problems
I'm waiting for more than one and a half week for a parcel and can't track it... it says shipped since last monday 03.05.(today is the 11.05.) but it hasn't arrived yet.
Also having to pay 10€ for a refund is not okay, if you already pay 100€ for a pair of pants. I totally understand, that it's to minimise overconsumption but as a first customer not knowing what size to get it's kinda hard... Also the Item I i had to send back wasn't available in another size, so I had to pay the 10€ regardless
Quality of the clothes is amazing and i'm a big fan, but that's not a nice customer experience.
27 April 2026
Reply from Scuffers
We appreciate your feedback and are sorry to hear about the shipping delay and refund fee experience. We'll investigate the delivery issue. We'll also review our return policy to improve the customer experience, especially for first-time buyers. We're glad you appreciate the clothing quality.
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