In my experience, shipping to the UK takes around 1 week, and I didn’t have to pay any import fees or customs charges. The items look cool, the sizes are a bit weird and probably not for everyone. T-s... See more
Company replied
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Review summary
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Reviews shaping this summary
All of their items are heavily cropped, but this isn’t made clear on their pictures, I’m 6’4 so all their clothes look stupid on me even though I like the designs. £10 delivery then have to pay anothe... See more
Company replied
the support team was very friendly and helpful. Great garments except for one im sending back now but it was no problem the support team was helpful and understanding. Btw I love these unique pieces o... See more
Company replied
Quick delivery! The products I ordered were definitely oversized so I’m glad I sized down as they also inform you on some of their designs on the website. The quality is great for the price! Only have... See more
Company replied
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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Super quick shipping and quality of…
Super quick shipping and quality of product was great.
11 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought a hoodie and was mistaken…
I bought a hoodie and was mistaken about the chosen size. I asked for the size change and the process was very quick. They even sent the new hoodie before returning the wrong one.
15 April 2026
Reply from Scuffers
We're happy to hear that the size exchange process for your hoodie was quick and easy! We appreciate your positive feedback and are glad we could provide you with a great experience.
Everything went perfect
Everything went perfect, from ordering to shipping to the product itself
14 April 2026
Reply from Scuffers
We're happy to hear that your experience was perfect, from the order placement to the prompt shipping and the product itself. Thank you!
Reply from Scuffers
We regret that your order did not arrive. We'll investigate to prevent this from happening again. Thanks for letting us know.
Great communication
Great communication, very helpful and great returns process
4 May 2026
Unprompted review
Reply from Scuffers
We're happy to hear that our communication and returns process were helpful. We appreciate your positive feedback and your time!
I still haven’t recieved my order and I…
I still haven’t recieved my order and I haven’t received a reply from various emails that I’ve sent asking for a refund of which by law I’m entitled to as the order hasn’t been delivered.
20 April 2026
Reply from Scuffers
We apologize that your order hasn't arrived and that you haven't received responses to your emails. We are looking into this issue to determine what occurred. Thank you for letting us know.
Reply from Scuffers
We are so happy to learn that you enjoyed our fantastic quality and service and found our people happy. Thank you for your review!
Great product
15 April 2026
Reply from Scuffers
We appreciate the positive feedback and are so glad the product fits perfectly! Thank you for letting us know.
Reply from Scuffers
We regret that the delivery information was unclear. We'll review our processes to improve this experience. Thanks for your feedback.
Will never order again
Will never order again. Takes very long before it is delivered and when it doesn’t fit it cost 15 euro’s to send it back
15 April 2026
Reply from Scuffers
We appreciate your feedback and are sorry to hear about the delivery and return costs. We'll review our processes to improve the customer experience.
Reply from Scuffers
We're so happy you find our product really nice and of high quality and that we delivered it fast, even over a long distance!
Reply from Scuffers
We regret the stained hoodie arrived. We'll investigate to prevent this issue from recurring in our orders.
great website
great website with good quality and unique style clothes, delivery takes 1 week
16 April 2026
Reply from Scuffers
We're happy you appreciate our website, the clothing quality, and unique styles. Thank you for your positive feedback regarding the delivery time!
Sending random stuff if they don't have something in stock
I have been monitoring the "city dusty" pants in dark green for MONTHS for them to come in my size 38. Finally, I saw that they were in stock and I immediately placed an order along with a belt and "mare" pants. Super excited, I opened the package only to find out some other pants were sent to me instead of the "city dusty" ones, god, this really made me sad. Since they weren't in stock any longer I cannot get them anymore and probably will have to wait ANOTHER couple of months until they come in my size again. I like the "mare" pants but I wish I just never placed an order with you in the first place if I knew how disappointing it was gonna be. Now I have to go through the trouble of printing out a label and going somewhere to send these random pants back. Thanks scuffers. STOCK THE CITY DUSTY PANTS IN DARK GREEN IN SIZE 38!!!
17 April 2026
Reply from Scuffers
We appreciate you taking the time to share your experience. We sincerely regret that you received the wrong pants and the disappointment this caused, especially after waiting so long for your size to be available. We'll review our fulfillment process to prevent similar errors.
Costumer service is actually very vert…
Costumer service is actually very vert bad my package is still not delivered after a month the comments on ure posts on instagram are full of people with the same problem. If u want to return or refund ure product u can’t becaus they wont send u the legal documents. On instagram, email, insta, tiktok everywhere u just get a ai response that leads u to there help page on there website that doesn’t help u at all.
13 April 2026
Reply from Scuffers
We appreciate you bringing this to our attention. We're sorry to hear about the delivery issues and the difficulties you've experienced reaching our support team. We are looking into these concerns to improve our service and assistance.
Bought a brown hoodie. Not brown.
Bought a brown hoodie, it’s grey. No where to contact them it’s insane.
14 April 2026
Reply from Scuffers
We're sorry the hoodie was the wrong color and that you had trouble reaching us. We'll look into this right away. Thanks for your feedback.
Reply from Scuffers
We're happy you love it! Thank you for your amazing feedback; we appreciate you taking the time to share your positive experience.
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