Scuffers Reviews 20,592

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 8,988 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, noting that items are well-made and durable. Many also appreciate the unique designs and styles offered, finding them appealing and fashionable. The ordering process is generally described as easy, and for many, delivery is quick and efficient, with items arriving as pictured. However, some people were dissatisfied with the response time from customer service, reporting difficulties in getting issues resolved or receiving replies to their inquiries. There are also occasional concerns regarding delivery, with some experiencing delays or issues with package handling. A few customers also mentioned inconsistencies with sizing across different products, making it challenging to choose the correct fit.

What people talk about most

Product

People report ambiguous experiences with product. Many customers express satisfaction with the quality, fit,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise quick delivery times, with... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the amazing quality, fit, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised the fast delivery, with orders... See more

Response time

Consumers express significant dissatisfaction with response times. Many report not receiving replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely happy with my products from Scuffers company! The quality is absolutely amazing, everything was packed very nicely and securely, and the shipping was incredibly fast. You can really tel... See more

Rated 5 out of 5 stars

Order went well, though a little confusion on delivery date. Plenty of helpful communication from Scuffers. Had a problem with an order and a replacement was sent out promptly. Seemed like a good and... See more

Rated 5 out of 5 stars

Honestly one of the coolest brands I’ve ordered from recently. The quality, fit, and overall aesthetic are amazing. Shipping was faster than expected and everything came exactly as pictured. Definitel... See more

Rated 5 out of 5 stars

Great customer service.!! I received my sweater with something weird on it. Made it very easy to return. I immediately purchased the same sweater again. The sweater is honestly amazing. Such g... See more


Company details

  1. Clothing Store

Written by the company

Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love


Contact info

3.5

Average

TrustScore 3.5 out of 5

21K reviews

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Rated 1 out of 5 stars

I didn’t get me order

I didn’t get me order, yet I was charged for the purchase???

20 April 2026
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Reply from Scuffers

We are very sorry your order did not arrive, but you were charged. We'll look into this issue to see how we can prevent this in the future.

Rated 5 out of 5 stars

Great quality goods

Great quality goods, excellent response after incorrect sized goods received, item replaced very quickly.

24 April 2026
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Reply from Scuffers

We're happy to hear that you received great quality goods! We appreciate your feedback regarding the swift replacement. Thank you for your review!

Rated 5 out of 5 stars

Perfect Birthday Present For My 17 year old

Fantastic quality. Excellent customer service. My daughter was so pleased to get one of the hoodies for her birthday.

20 April 2026
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Reply from Scuffers

We appreciate your wonderful feedback! We are so glad to hear that you were pleased with the quality and service and that your daughter loved her birthday hoodie.

Rated 1 out of 5 stars

After receiving my package on the 2nd…

After receiving my package on the 2nd of February I realised my package was missing one of the t shirts in the 2 Tshirt pack, I made a complaint that got no where, after a long wait for answers all I got was that the carrier said the parcel was normal, which I know to be wrong, due to the time and patience I have had with this I’ve decided to never buy from here again which is a shame cause I really do love the products but the service needs improvement.

26 January 2026
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Reply from Scuffers

We're sorry to learn that you did not receive the complete order. We appreciate you bringing this to our attention. We'll investigate the issue with the carrier. We value your feedback and will use it to improve our service.

Rated 5 out of 5 stars

Great customer service!

My niece loves her sweatshirt I got her for her birthday. Customer service was great, they respond quickly.

23 April 2026
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Reply from Scuffers

We appreciate your wonderful feedback! We are so glad to hear that your niece loves the sweatshirt and that you were pleased with our customer service.

Rated 5 out of 5 stars

Overall experience with brand

Quick delivery, shopping without any difficulties.

20 April 2026
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Reply from Scuffers

We appreciate your positive feedback! We're so happy you had a great experience with our quick delivery and easy shopping.

Rated 2 out of 5 stars

My jacket has a huge rip in it and was…

My jacket has a huge rip in it and was a few days late. I really want to like it but I’m a little upset.

24 April 2026
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Reply from Scuffers

We're so sorry your jacket arrived damaged and late. We value your feedback and will look into how this happened. We appreciate your patience.

Rated 1 out of 5 stars

It was just a frustrating experience…

It was just a frustrating experience from start to finish. Our package got lost

24 April 2026
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Reply from Scuffers

We regret that your experience was frustrating, especially with the lost package. We appreciate your feedback and will review our processes.

Rated 1 out of 5 stars

Item not arrived

I ordered on 21st April and still haven't received my order.
Ive emailed with no response I payed £50which is a lot for 1 top not to arrive....
Poor

24 April 2026
Scuffers logo

Reply from Scuffers

We are very sorry to hear that your order hasn't arrived and that you have not received a response to your email. We'll investigate this issue. Thank you for letting us know.

Rated 5 out of 5 stars

Excellent service, fast shipping

Excellent service, fast shipping, great experience

23 April 2026
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Reply from Scuffers

We're happy to hear that you had a great experience with our fast shipping and excellent service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Best Hoodie

As expected, the sizing and quality is great!! Really happy about the purchase i made. One of the best hoodies i own

23 April 2026
Scuffers logo

Reply from Scuffers

We appreciate your positive feedback! We are so pleased to hear that you're happy with the sizing and quality of your hoodie. Thanks for your purchase!

Rated 5 out of 5 stars

Amazing Products

perfect fitting, quality and costumes service

23 April 2026
Scuffers logo

Reply from Scuffers

We're happy to hear that you are satisfied with the fitting and quality. We appreciate your kind words regarding our service.

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