Scribe Cycling Reviews 1,450

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting their lightweight design, durability, and significant performance improvements. Many people appreciate the excellent customer service, noting the team's responsiveness, helpfulness, and clear communication throughout the purchasing process. The delivery service is frequently described as fast and efficient, with many consumers receiving their orders promptly and well-packaged. However, some customers also noted occasional delays in delivery, which they attributed to supply chain issues or courier services rather than the company itself. A few people mentioned that their wheels arrived slightly out of true or that the packaging was damaged, though the products themselves were unharmed.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the quality and performance of the... See more

Quality

People report positive experiences with quality, highlighting that the wheels are well-engineered,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast shipping times,... See more

Service

Consumers consistently report positive experiences with the service. Many reviewers highlight the excellent... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After just two rides I can say I love the SL5 Elan wheel set. The improvement over the Hollowgram R45 was drastic. Almost 500 grams lighter and the perceived aerodynamic and rolling/spinning resist... See more

Rated 5 out of 5 stars

Quality made wheels, my second pair and from the original 5years ago, the design and engineering is there to see. With supply chains all over the world effected, give these boys a chance to get... See more

Rated 5 out of 5 stars

There is nothing negative I can say about the entire web based purchasing and shipping experience. The wheels themselves (Elan Super Light 50/60) rode fantastic and met all my expectations with except... See more

Rated 5 out of 5 stars

Upgraded my stock wheels to the Alloy Gravel wheels. Due to their popularity there was a bit of a wait for my wheels, but was informed regularly throughout. The wheels themselves are top notch, su... See more


Company details

  1. Road Cycling
  2. Bike Accessories Store
  3. Sporting Goods Store

Written by the company

We are 100% rider-owned driven by our passion for the sport we love & since launching in 2019, we have built a skilled team with decades worth of cycling experience. We are open, transparent & we know the industry inside out. Featuring years of wind-tunnel testing, detailed in-house development, industry-leading crash replacement & warranty programmes, ALL hand-built upon a fierce ethos of independence with an underpinning philosophy of PASSION, INNOVATION & PROGRESSION. We have your back no matter how far you ride.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

Constant delays and poor communication

I ordered my wheels in December last year, and they still haven't arrived in March. Communication with them has been incredibly poor as there were no proactive updates informing of the delay, and they often ignored messages and emails. Look somewhere else if you want your stuff to arrive on time.

11 March 2026
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hi Jacky

Lindsay here, Engineering Lead at Scribe. I’m really sorry to see that your experience has led to this review - that’s never the experience we want for our riders.

There’s no denying that the logistics of moving components to our workshop in Belfast have been particularly challenging recently. Ongoing disruption to global freight routes has unfortunately impacted both sea and air shipments, and although we have good stock of most product, there are some delays to specific configurations of some wheelsets.

That said, delays are one thing, the lack of communication is another. I’ve looked into your case and can see a previous contact attempt on Facebook that should have been responded to sooner. That’s not the level of service we expect to provide, and I’ve raised this internally with our team.

I have since reached out to you directly today so we can resolve this properly and provide a clear update on your order. As a small independent brand, rider feedback matters hugely to us, and we’re committed to making this right.

Thanks again for your patience, and we hope to get you riding your Scribe wheels very soon.

Lindsay

Rated 5 out of 5 stars

Good experience, pay attention to the courier

Very good experience, wheels seem to be ok. Looking forward to try them on my new bike.
Please pay attention to FedEx, very poor delivery. They left the box outside the door and I didn't have the chance to check and sign the doc. I have already informed their customer service about it.

2 March 2026
Rated 5 out of 5 stars

Great wheels, great support!

I recently bought a set of carbon wheels from Scribe Cycling, and everything went exactly as promised—the wheels arrived right on time. I did run into some challenges setting them up tubeless, but the support team was fantastic and helped me sort it out quickly. Great support really makes the difference, so thank you for that!
So far, I’m really enjoying the wheels—they perform great at higher speeds, feel stable in corners, and even handle crosswinds impressively well.

19 February 2026
Rated 5 out of 5 stars

Worth the wait

After 2 delays I finally received my wheelset (Core 60 SL) and must say that the wait was worth it! The build quality, look, ease of tire mounting, rolling sound, freehub sound and of course sheer speed and behaviour in side winds are absolutely amazing!

24 February 2026
Unprompted review
Rated 4 out of 5 stars

150kms in, the wheels have been amazing so far!!

5 stars for the wheels minus 1 star for the late delivery.

After riding around 150kms on paved surface with the Best Gravel 40 Carbon wheelset, I can say that the wheels are great. They feel responsive while riding out of the saddle, and remain stable in crosswinds. I was also able to ride through potholes and bumps without any issues. The hub is smooth, but a bit loud while freewheeling, which I personally like.

Regarding the shipment, it was delayed several times. I preordered the wheels at the start of November 2025, and the wheels were expected to be in stock by the third week of November. However, I received the wheels in the third week of February 2026. The was no communication from Scribe until I asked about the status of the order. But on the plus side, I always got a response within a few hours and Scribe also gave me a discount of 100 euros for the delay. But maybe good to know that if you need the wheels urgently, preordering might not be the best option.

25 February 2026
Unprompted review
Scribe Cycling logo

Reply from Scribe Cycling

Hi Nishad,

Thanks for taking the time to review your wheels and to leave some valuable feedback.

We're delighted to hear that you've been really enjoying the performance, stability and durability of your new BEST Gravel 40 carbon wheelset!

Regarding the rear hub sound, most of our customers LOVE the sound of our ratchet freehub system, but if you'd like your ratchet to be quieter, there is a simple solution to this. It's very easy to pop off the hub end cap and freehub by hand and add a little extra grease to the system. This significantly softens the sound.

With all this said, we'd like to offer our sincere apologies for the delays that you encountered with your wheelset. Unfortunately, we were affected by multiple shipping delays due to the continued conflict in the Red Sea area; this is affecting thousands of businesses globally.

To get around this, we had our stock sent via airfreight instead. Although this came with a very high cost, we aren't passing this on to our customers. From now on, due to the continued uncertainty around sea freight arrival times, we will bring all our stock via airfreight.

We'd also like to sincerely apologise for the lack of frequent updates. Due to the multiple shipping delays, it's been difficult for our shipping partners to provide accurate arrival dates. Sometimes these dates changed at the very last minute, preventing us from advising our customers of these delays in advance.

We acknowledge though, that we could have done better with advising you about the difficulties we were facing, even if we didn't have a new specific date to provide.

Going forward, as mentioned above, we are moving to full air freight deliveries for our wheel components, so we do not expect to encounter the significant delays that you encountred.

We will be receiving new deliveries of our wheel components more often, ensuring that we don't have extended periods of being out of stock.

As a fairly young company, we're learning all the time and making improvements to our processes and we truly value your feedback.

I hope that what I have mentioned above helps to reassure you Nisgad, and that you continue to enjoy your wheels for many years to come!

As always, if you need any assistance, please contact us on live chat on our website or drop us an email at team@scribecycling.com and we'll be happy to help.

Thanks,

Dan M

Rated 5 out of 5 stars

As fast as their wheels!

The Scribe team is quick and finds straightforward solutions. I really appreciate that you always get personal feedback from support, and in a very short time.
The wheels are great too, and I would definitely buy another set of Scribes.

17 February 2026
Rated 3 out of 5 stars

The wheels are fantastic but…….

The wheels are fantastic. The packaging isn’t the best and was damaged but luckily the wheels weren’t damaged.
FedEx the courier company were rubbish! I had to keep submitting my email everyday to get an automated delivery update which was unhelpful to say the least. My advice to Scribe would be to change courier company 🤷‍♂️🤷‍♂️
All being said these are my second set of wheels from scribe and I would definitely recommend them 😎😎

2 February 2026
Scribe Cycling logo

Reply from Scribe Cycling

Hi Bob,

Thanks for taking the time to write a review, we really appreciate the feedback.

I'm sorry to hear of the unusual issues that you encountered with the delivery of your wheelset.

We've sent thousands of wheelsets worldwide in our wheel-specific wheelboxes with no issues, so I'm surprised to hear that your wheelbox became damaged during transit. I'm pleased to hear that the packaging did its job and protected your wheelset though.

It's very unusual that you also encountered problems with FedEx. We use them on a daily basis to send wheels worldwide and it's very rare for us to encounter issues. It seems you were a little unlucky this time!

We take on board your valuable feedback though Bob, as we are always looking at ways we can do things better for our customers.

I'm delighted to hear that this is now your second Scribe wheelset and that you'd recommend our wheels.

We're sure that the new wheels themselves will deserve a 5-star review!

I hope that you can enjoy your new wheels soon, and as always, if there is anything you need help with, please let us know.

Enjoy the ride!

Thanks,

Dan M

Rated 5 out of 5 stars

Perfect

Great communication, fast delivery, amazing wheels. Delighted!

4 February 2026
Rated 4 out of 5 stars

Fast wheels at an affordable price

Fast wheels at an affordable price. These are the second set of Scribe wheels I have purchased. The design and quality is very good and they are lovely wheels to ride and race with. Dispatch could have been quicker, with the wheels being delayed several times — this seems to be a regular thing with Scribe, so don't buy if you are in a hurry. But otherwise good experience.

10 February 2026
Scribe Cycling logo

Reply from Scribe Cycling

Hi Dominic

Thank you for taking the time to leave a review and for choosing Scribe again. It genuinely means a lot to have riders come back for a second set of wheels. We’re really pleased to hear you’re enjoying the design, quality, and ride performance.

We’re sorry the dispatch experience didn’t meet expectations, and its dissappointing this has been reflected in your review. While delays aren’t typical of how we aim to operate, there are occasions where build schedules or component supply for certain ranges can extend timelines slightly. Unfortunatley the delays we experience are outside of our control, affecting many buisness world wide. That said, we know how frustrating it can be when you’re waiting on new wheels, and it’s something we’re continuing to improve operationally, without compromising on our renowned handbuilt quality.

Thanks again for your honest feedback and continued support. We hope your new wheels offer long-term enjoyment, and should you need anything at all, please don't hesitate to get in touch.

Take care & Ride safe!

Regards,

Lindsay

Rated 5 out of 5 stars

Very happy I went with Scribe

Very happy I went with Scribe. I was a little disappointed when my wheels were delayed in shipping, but that was 100% out of Scribes control. Even though you didn’t have to, you guys made up for it by excellent communication and super fast turn around time after you did get the wheel components. Shipping from Ireland to Texas was very fast! Most importantly, these wheels are amazing!!

6 February 2026
Rated 5 out of 5 stars

Scribe Elan Ultra 5 carbon wheelset

Pre-ordered scribe Elan Ultra 5 carbon wheelset after reading about them. Delivery got pushed back due to some material shipping delays, but they got them built/shipped ahead of their conservative updated commitment and arrived Monday. I went to pick up at FedEx location and when handed the box the associate looked at it and said “new wheel?” I picked it up and replied “new wheelset, I think...” (It was that light). I rechecked to make sure it was just one box and when I got to the car I opened the box before driving away to make certain there were actually 2 wheels in there so I wouldn’t have to drive back.
Getting home the pair weighed out to 1171g on my kitchen scale with tape (531g front, 640g rear), so before tape I’d imagine they’re pretty right on what’s advertised. Mounted Vitoria Corsa Pro 28’s. First ride impression, compared to my zipp 303 firecrests with corsa pro 30’s (note my first set of tires on those wheels were 28’s, not a significant difference in ride feel between that and the 30’s though I guess you could argue apples to oranges with respect to tires), they are noticeably lighter in their response to pedal input, and more responsive to handlebar input. By comparison the firecrests feel heavy and less responsive. For reference those zipps are pretty light wheels, under 1400g for the set. The difference in feel though was like when I went from alloy Stan’s wheels on my mountain bike to Enve m50’s. I haven’t ridden an enormous selection of wheels on the same bike like a bike mag reviewer, but I can tell you from the perspective of an avid cyclist, these wheels are next level coming from a generally well regarded high end wheelset. The Elan ultras are 1cm deeper, (they actually felt fast on the few descents and straights I rode in hilly front range area of Colorado), and over 200g lighter. Adding up the marginally deeper rims, carbon OSL8 spokes, hubs, ceramic bearings and you get a much faster feeling set of wheels. My guess is it’s likely the straight pull carbon spokes that result in a more compliant, plush ride feel on our rough roads out here as well. It’s interesting because in responsiveness they feel almost twitchy to input (in the best way) compared to the 303’s, yet at the same time they soften road feel/chatter, that has to come down to the carbon spokes. I know I’ll eventually get used to it as we do with all of our kit eventually, but these wheels make me giddy- smiling as I ride and actually giggling when I corner and notice the difference is confidence they grant me in turns, as they grab the road like I’m on rails, yet simultaneously mute the road buzz from the pavement at higher speeds.
I hadn’t heard much about Scribe cycling here in the US prior to reading a headline about their new fastest UCI approved wheelset. I took a leap of faith and tried them out. So far SO GOOD! Though I’m not excited for the day I may need to rely on their lifetime crash replacement, it’s good to know it’s there. I’m happy with my purchase and am excited for a season of new pr’s and lots of smiles.

31 January 2026

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