Screens.uk Reviews 1,415

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

We've used this company a few times and the delivery is always on time and the parts are perfectly packaged and great quality. One of the few places that actually provide the adhesive stickers to repl... See more

Rated 4 out of 5 stars

The service was excellent, the screen arrived in good time, and was undamaged. But the only reason not to give 5 stars is that I actually haven't had the opportunity yet to fit and test the screen.... See more

Rated 5 out of 5 stars

Bought a laptop screen, arrived on time and in perfect condition. Same with the double-sided tape I ordered. Recommend and would use again. Very good website with screens very clearly categorised by l... See more

Rated 5 out of 5 stars

Ordered a replacement screen for an ASUS Tuf laptop. Got help selecting the right screen via swiftly answered email, screen arrived two days later complete with free tool kit! As always with these thi... See more

Company details


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4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Accurate screen identity

A liquid spill ruined the screen on my expensive laptop. I searched and found a replacement screen and ordered it from Screens UK. The model definition was very accurate from Screen UK and the price was good. Delivery proved to be well packed and swift. The screen came with a set of tools for fixing and some double sided tape as advised by the company. Overall it proved a simple task and a full recovery.

27 November 2022
Unprompted review
Rated 1 out of 5 stars

Very poor customer service

I ordered and paid for a screen, including fast delivery, more than a week ago. It hasn't turned up. It's taken three attempts to get a response from the company, who have then said they want me to wait while they investigate with the courier, with no indication of how long that'll take etc. In other words, they have passed on to me their problem with their delivery service. That's plain wrong and rubbish customer service.

Update 05/12/22
Chased again today. They haven't yet followed up with the courier but plan to do so.... sooner or later. They agree that it shouldn't be my problem that they haven't delivered, but nevertheless I still have to wait for them to get around to doing something about it (so it IS my problem). I've asked to cancel and have a refund. They have to get permission from a manager and there were none around at midday. Let me say that again... the organisation didn't have any management around during core business hours. Odd thing is that everyone on the helpdesk has a first name beginning with J. I'm not sure I believe you Jay, Jim, Joseph, I have a sneaky feeling that you ARE the manager. And if you say you're going to give updates via the ticket (or by email or text) it would be polite to do so. Meanwhile, I look forward to receiving my refund.

3 December 2022
Unprompted review
Screens.uk logo

Reply from Screens.uk

LaptopScreen.co.uk (Screens.uk ) guarantees a working replacement LCD or your money back!

We use third party couriers to provide the final delivery to the customer. On a rare occasion that a parcel gets lost we first receive confirmation from the courier about the status of the parcel and then issue a full refund.

A full refund has been issued to the customer and may take 2-3 business days to appear on the card statement.

Support dept. www.LaptopScreen.co.uk/support/
On-line chat at www.LaptopScreen.co.uk
Telephone: 44-114-352-0098

Rated 5 out of 5 stars

HP 255 G7

Got the exact same match replacement screen, super fast delivery, ordered late PM arrived next day.
Very good price, called customer service as i had forgot to put a part of the address on the order and it still arrived next day.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Replacement laptop screen

Needed a replacement screen when my teenage daughter managed to drop her laptop. Found this company online. Finding replacement screen on their website was easy, ordering/payment easy, product turned up fast, fitted it, everything worked, job done!
Thank you.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

Website was easy to use, the screen was shipped promptly and arrived within two days. Unfortunately the first screen was damaged on arrival which I suspect was the fault of the courier.

I contacted customer services who asked for some photographs and then got a second one sent out to me the very next day, this one worked brilliantly. The screen came with all the tools needed to install it which was a nice bonus, will use them again.

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Very pleased with my experience with this company. Confirmed it was what we needed, delivered the next day, and worked well.
Thanks.

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Very Good

Very Good

The screen arrived quickly & was well protected, no damage to the screen & their tool kit was also excellent. Would use them again.

23 March 2022
Unprompted review
Rated 5 out of 5 stars

New screen delivered the next day

New screen delivered the next day, with the tools provided as well!, easy to follow instructions and my laptop back up and running in under 10 mins, screen is very clear and refreshes fast. it has given my computer a new lease of life.

17 November 2021
Unprompted review

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