Excellent service from Screen4 last week. Dropped off my sample at the drop box in Barnsley soon after 9am Wednesday morning. Exceptionally helpful receptionist informed me the courier would be... See more
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See what reviewers are saying
After being let down by Randox and needing a PCR test for a trip to Morocco we booked the test and it arrived the following day as promised. We did the test and as we didn’t want to rely on the post o... See more
Company replied
Due to a mistake I made in my booking for two PCR Tests I needed to urgently re schedule my test, I must admit I was very distressed and was struggling with the online booking site. I called the te... See more
Company replied
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what... See more
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Company details
Written by the company
****To All Our Existing and Potential New Customers**** For general enquiries Please visit our website – www.screen4.org – which contains an extensive range of information relating to all aspects of our testing process and will answer all general enquiries. Please be aware that our contact channels are experiencing a high volume of interest which is affecting our current wait times. Please only contact us if you have an urgent issue that cannot be resolved using our website. Kind Regards Screen4 Customer Service Team
Contact info
17 Middlewoods Way, S71 3HR, Barnsley, United Kingdom
- 01226 654654
- covid19@screen4.org
- screen4.org
Great service
Great service, Elise was very quick and helpful when I thought I had done it wrong.
12 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Sam,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Exceptionally helpful agent
Very helpful agent, Suzie at Screen 4 who understood our request and actioned the changes professionally and promptly. Confirmed our request by email immediately and we felt very reassured speaking to her. A credit to the Screen 4 helpline!
11 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Louise,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Don't use them
I ordered a Covid-19 Pre-travel Antigen Self Test on 31 Dec for a flight on 7 Jan, and was informed that it would be delivered on 4 Jan by DPD Local.
On 4 Jan I had an email from DPD Local saying there was an unspecified delay. The tracking system was equally unhelpful stating an unspecified issue had caused a delay but it was resolved with a new delivery date of 5 Jan.
On 5 Jan, the parcel had not moved from its location and the delivery date became 6 Jan.
On 6 Jan, there had been no change in the parcel status. So I tried using the Screen4 online live chat function during their working hours and had no response. I tried calling Screen4 to discover that they had vastly reduced their customer support hours from 10.00-16.00.
So I tried calling DPD Local who initially tried to argue that there was no issue, then after I literally had to count the hours since the package status had changed, they accepted there was an issue but told me that a parcel missing for 24 hours required an investigation and only the sender could initiate it.
So when I could finally call Screen4 during their working hours, I was on hold for 45 min before my call was disconnected. It was impossible to get through to them.
So I ended up booking a last minute test locally from another provider.
My Screen4 kit was finally delivered after I had left for the airport on 7 Jan, so it was completely useless.
Despite repeated attempts to contact Screen4 they have not responded to any of them.
Terrible customer support and terrible service from their choice of courier. I would not recommend.
Update 18 Jan - still no proper answer from Screen4. I would strongly recommend to not use this company.
11 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Adrian,
Thank you for your review. We consider all feedback valuable.
Screen4 Use DPD to dispatch test kits in line with customers travel requirements, sometimes delays can happen which is outside our control, we will do everything possible once you contact our Customer Service Team to ensure any issues that occur can be rectified.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician Supervised test services, This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Stay away from Screen4
Using Screen4 for a day2 after return PCR test. According to Royal Mail tracking, my sample arrived 96 h ago. Have not received any communication or confirmation, not to mention my test result. They clearly do not care about their obligations towards customers. And most certainly they will let anyone down waiting for a pre-departure test result. Their policy is to not refund.. Stay away.
10 January 2022
Unprompted review
Reply from Screen4
Good Afternoon,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
The service we offer for the PCR Testing requires barcode entry from the sample for results to be reported and if barcode is entered incorrectly or not entered may cause a delay in results been reported.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Excellent Service for Travel PCR at Hammersmith
I booked a travel PCR at Hammersmith. Chris was very professional and friendly. He explained clearly and simply the process and offered reassurance about how he would carry out the test. I highly recommend Chris and the service.
10 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Sue,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
DO NOT USE THIS TESTING COMPANY
DO NOT USE THIS TESTING COMPANY. If I could give zero stars I would. I ordered my test 3 weeks in advance of my flight to Dubai. When my test arrived I read all the instructions on their website. I took my test 72 hours prior to my flight as per the Dubai regulations. I posted my test in the Tracked 24 envelope Screen4 provided. 48 hours later and 24 hours before my flight the test had not arrived at Screen4. I called and asked for a partial refund and requested the test was not processed as I had been forced to pay for an emergency express PRC test costing £160. They refused blaming the problem on the Royal Mail. The Royal Mail is the logistics partner of Screen4 and they were not able to deliver on time. I had not been proactively contacted to explain this. There was nothing in the package recommending that I pay for a guaranteed postal service. Had they done this I would have paid the additional fee to ensure my test arrived at their office in Yorkshire. Instead of accepting that the logistics partner they work with was unable to fulfil the service I had paid for and admitted that they failed to warn me of a developing situation by proactively contacting me, Screen4 have absolved themselves of all responsibility by using the excuse that they'd included a note on their website after I'd placed my order. It would have been reasonable to offer a partial refund for this experience.
10 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Stuart,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Screen 4 totally Shocking
Screen 4 totally Shocking.
Didn’t receive result until 72hrs after they acknowledged receipt. Overall five days from when we posted it (and gave pcr pack directly to postman collecting from priority Royal Mail box).
We had to purchase another pcr test from another company to allow us to fly. Tried calling screen 4 but phones not answered.
Only got the screen 4 result when already at our resort. When we flew, tui staff stated that passengers were having repeated issues waiting for screen 4 results.
Avoid at all costs.
9 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Jonathan,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Professional
Professional, quick, efficient and also super nice guy who helped you feel at ease. Convenient location from Hammersmith (although you do have to pop your head round the pharmacy to find the door). About as easy a process as we all have to do to get cleared to fly. Recommend.
9 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Rhys,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Chris and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Elise was amazing
Elise was amazing, so helpful and knowledgeable
lynne Isle of Wight
9 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Lynne,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Elise and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Pcr test.fit to fly never arrived in…
Pcr test.fit to fly never arrived in time
Had to pay for an emergency walk in
Called to chase up as I ordered 17th December and nothing had arrived by 20th December 2021 and I fly o the 22nd December They explained Royal mail has huge delays and this had been the case for a few weeks but happily took my money in the 17th December with no warnings on their site about delays. Called and asked for refund they said it would take upto 21 days upon receipt of their form being filled in
No one answered the phone for nearly 2 hours whilst I was chasing my order and I had a response from their website online form whilst I was sat by the pool 6 days after I emailed them
Shocking service and not very honest with turn around times on tests
9 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Sian,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
All refunds are processed in line with our Returns and Refunds Policy which can be seen on our website and within the terms and conditions provided at point of purchase.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Will not go with Screen4 again
Will not go with Screen4 again! It has been 5 days since I posted my kit and still haven't heard a word, I could have paid an extra £10 and gone somewhere else and gotten my results within 24 hours! Very unhappy with their service.
8 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Alexandra,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Dont waste your money and time
It is more than a week I've arrived in the uk. They failed to deliver the test kit by second day of arrival and it only delivered on day 4. Although we sent the test results on the same day, no feedback on day 8 of arrival.
Total waste of money
8 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Hossieni,
Thank you for your review. We consider all feedback valuable.
Screen4 Use DPD to dispatch test kits in line with customers travel requirements, sometimes delays can happen which is outside our control, we will do everything possible once you contact our Customer Service Team to ensure any issues that occur can be rectified
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Results never arrived
Test sent the 3rd by post. Today is the 8th. No feedback yet with results. Compared with Amazon pcr: same delivery date, results received the 5th. Screen4 costs 50. Amazon cost 35. Go with Amazon!!!!
8 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Alberto,
Thank you for your review. We consider all feedback valuable.
We provide complementary Royal Mail tracked 24 postage packaging with all our self-test PCR kits as well as offering a network of our own Drop boxes. This is to ensure all our customers have options to choose from when deciding how to get samples back to us. As Drop boxes are our own delivery network, we have greater control over ensuring samples delivered using this method, get to the lab either the same day or at the latest, next day (dependent on the time a sample is taken to a drop box). We do, however, recognise that our Drop box locations do not suit everyone. This is why the Royal Mail Tracked 24 option is offered as an alternative.
Unfortunately, delays are sometimes experienced by our customers when opting to use the Royal Mail option. The service Royal Mail offers is a 24-hour delivery aim, as per their terms and conditions.
We do however understand your frustration, this is why, for any customers who’s testing requirements are time sensitive, we recommend opting for one of our clinician performed test services or to use our one of our Drop boxes to get self-test samples back to us. This is outlined on our website.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Covid Testing - My Error
I wanted to take a couple of minutes to thank Suzie for how helpful she was with me during our call on Jan. 6. I had failed to enter my test bar code into the website before sending my sample in. She was very patient with me and fixed my error by entering the code for me, even though it really wasn't something she had to do. She was very kind to me throughout our discussion and really exemplifies what customer service and experience is all about. thank you Suzie!
7 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Kevin,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Suzie and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Good service,friendly behaviour by…
Good service,friendly behaviour by staff Weronika -Harlow.Very hygienic surroundings.
6 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Sneha,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Clinic Team Member Veronica and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Great Service
Great Service form Robert to help me reschedule pre-departure PCR tests for both myself and my wife when the on-line system could not help. He was calm and reassuring throughout, listened well to what we needed to achieve, and then he sorted it all out for us. Most refreshing, so thank you very much.
6 January 2022
Unprompted review
Reply from Screen4
Good Afternoon David,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Robert and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Great service from Amber
We booked a pure flight test before Christmas and I had let my link to the secure vault expire. Amber was very helpful - sending a new link by return from my request. Fantastic thank you
6 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Andy,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
Ordered LFT test 21st November before…
Ordered LFT test 21st November before departure. Upon return 6th December no test kit spent an hour on the phone trying to get through. Emailed and test kit turned up by post next day. Did test and sent photographic evidence of PLF, test result and passport same day. Despite several emails was told I needed to take a PCR test. Explained I had returned the day before the government changes and provided evidence. Despite lodging a complaint never received a reply or my certificate. Avoid this company.
6 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Carol,
Thank you for your review. We consider all feedback valuable.
We provide various different Covid Test Kits to ensure our customers have options to choose from for their travel requirements. Government Guidelines can change as often from a daily to weekly basis.
All information Screen4 provide is within current Government Guidlines.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Poor contact service
I need to talk with them. Email enquiry form sends you directly to webchat which states at 9am UK time that no one is available as they are only open 8 to 8 Monday to Friday
6 January 2022
Unprompted review
Reply from Screen4
Good Afternoon Dunkan,
Thank you for your review. We consider all feedback valuable.
I am sorry you was unable to contact us when you needed us the most.
Throughout our opening hours which are Monday to Friday 9 am to 5pm and Saturday and Sunday 10 am to 4pm you can contact our Customer Service Team on the phone, email or webchat.
If you would like any more information on this, contact me direct via covid19@screen4.org
Kind Regards
Jamie
Prompt, professional feedback…
When I called I was informed where I was in the queue which was useful and then after a while Amber came on line and professionally answered all of my queries associated with minimising the time taken for obtaining my test results. On one query when she was unsure of the answer she put me on hold to ascertain the correct answer which demonstrated her professionalism.
5 January 2022
Unprompted review
Reply from Screen4
Good Afternoon David,
Thank you for leaving a review of your experience of Screen4.
We really appreciate you highlighting the service you have had from our Fantastic Customer Service Team Member Amber and the time you have taken to review our service and hope you choose to use us again in the future.
Kind Regards
Jamie
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