Scrap Local Reviews 

196
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the smooth and stress-free process from start to finish, often completed within a few days. The staff are frequently described as friendly, polite, and helpful, going above and beyond to assist and clearly explain every step, including necessary paperwork and DVLA procedures. Reviewers also appreciate the fair pricing and prompt payment, with funds often accessible within hours of collection. The user experience is noted as easy and efficient, with many finding the online quote system straightforward and communication regarding collection times clear. However, some people were dissatisfied with missed collections and delays in payment, leading to frustration and a negative overall experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as professional, quick, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Payment

Customers had positive experiences with payment, frequently highlighting the speed and efficiency of... See more

Price

Reviewers highlight positive aspects of price, consistently reporting that they received the best prices and... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Can not praise this company enough. Instructions were straight forward & easy to follow. I was updated by email about everything from time of collection to payment transaction. First time using SCRAP... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call. Couldn’t access the boot to retrieve some belongings & Wi... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided. I got a quote through their page which was easy to use, and it gave me a time slot for 2 days time. The next day I was contacted and asked if I wanted an earlier slot as th... See more

Company replied

Rated 5 out of 5 stars

Best company ever! The pick up driver Beardo was amazing. The price agreed was paid into my bank and accessible 2 hours after pick up! Would recommend highly (especially to women who may struggle to t... See more

Company replied


Company details

  1. Salvage Yard
  2. Auto Wrecker

Written by the company

Scrap Local is one of the fastest growing networks of scrap metal dealers & vehicle dismantlers in the UK. Find dealers nationwide for everything scrap today!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(196)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, good communication, efficient and professional. Prompt payment. The whole process was hassle free. Thank you

30 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for leaving us a great review!

Rated 5 out of 5 stars

Very efficient service

Very efficient . Beardo the driver was very friendly and helpful .
All done and gone within 15 minutes . Great job 👍

6 February 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Steve. 😊

Rated 5 out of 5 stars

I have just seen my old car leaving my…

I have just seen my old car leaving my house.
Beardo led me through the process to let DVLA know I was scraping the car.
Polite manners, clear informations.
Thank you very much for the service.

5 February 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for leaving us a great review, Marco. I'm glad we could help out 😊

Rated 5 out of 5 stars

I got a call from the driver to say he…

I got a call from the driver to say he would be about half an hour, the process was very good with communication and payment, I would very much recommend using this service to anyone wanting to dispose of their vehicle, totally first class.

28 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Graham!

Rated 4 out of 5 stars

Great service

Great service, car was collected at the time specified. The driver was efficient and friendly. Very happy
.

26 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Jaine!

Rated 5 out of 5 stars

BOB ON!

They gave me a good price. They had good customer service, which is very rare these days. They were efficient and provided good communication.
The overall service was great couldnt fault them. No hassle at all.
Would deal with them again. Hopefully not for a while as i want my new car to last.

26 January 2026
Scrap Local logo

Reply from Scrap Local

Thank you, Jay!

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service! Lovely, friendly & courteous on the phone. Sorted collection of my car within 2 days of the telephone call.
Couldn’t access the boot to retrieve some belongings & Will who came to collect it went above & beyond to get to the boot from
Inside my car which took much longer than he’d probably expected. Super friendly & was happy to help.
The money was in my account within 24 hours.
Most definitely recommend this company.

21 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for your lovely review, Karen.

Rated 5 out of 5 stars

Best price on the market

Driver was really good
Best price on the market
Well informed
Fast collection
And money in bank straight away

21 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Gregory!

Rated 5 out of 5 stars

Quick, easy and efficient

Overall a really good service, car was collected within two days of enquiry, despite a hiccup which was easily resolved after contacting them. Good customer service and Beardo the chap collecting the car was very helpful and friendly. Great service.

21 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Ian!

Rated 5 out of 5 stars

Great guys

Great guys. Organised a collection online, they phone me up to organise a date and time to suit me. They even picked my car up a day earlier then arranged which was a bonus.
Lovely guy (Beardo) who came to collect my car had everything done within 20 minutes.
Best rates for scrap cars out there!!!!

12 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you for leaving us an excellent review, Jemma!

Rated 5 out of 5 stars

Made a call

Made a call, arranged for collection the next day, prompt, and on time, excellent service. Quick payment there and then.
Job done.

9 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Anita!

Rated 5 out of 5 stars

Fab company

Fab company. Car picked up within 24 hours, the guy that collected the car Beardo was great. Explained everything. Will definitely recommend 🙂

8 January 2026
Unprompted review
Scrap Local logo

Reply from Scrap Local

Thank you, Allyson!

Rated 1 out of 5 stars

Had arranged to have my vehicle…

Had arranged to have my vehicle collected before the Christmas period on an agreed price. The collection was MISSED 4 times, with date and time agreed but constant no shows. On every occasion, I was not informed that collection would not go ahead until the timeslot had passed, making we wait the whole day. When I called to confirm if collection was taking place beforehand, I was told yes but nevertheless that did not happen. Management was a bit helpful with the situation but no compensation offered, only that they apologised, tried to reassure me this is not how they do business and recommended I tried elsewhere. Would not use or recommend the service again due to this bad experience.

18 December 2025
Unprompted review
Scrap Local logo

Reply from Scrap Local

Hi Nick,

I’m very sorry for the disruption and frustration caused by the missed collections. Waiting in all day for agreed-upon time slots, only to be let down repeatedly, is not acceptable, and I completely understand why this left you disappointed.

Although we work with a nationwide network of independent collection agents, responsibility for your experience sits with us. In this case, the agent assigned to your booking failed to meet the standards we expect.
We made multiple attempts to contact them to resolve the situation, but they were unresponsive. As a result, they have since been removed from our platform.

This experience is not reflective of how we aim to operate, and your feedback has been taken seriously. We use situations like this to review and strengthen our processes to reduce the risk of this happening again.

I’m sorry we weren’t able to deliver the service you were promised.

Kind regards,
Scrap Local

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