Scottish Bullion Reviews 

389
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and professional during their office visits. Reviewers often mention that appointments are managed efficiently, making everyone feel welcome and well-cared for from the very beginning. Consumer feedback highlights that transactions are handled smoothly, with clear and transparent explanations provided at every single step. People also appreciate the highly competitive pricing offered for their items and consistently note that funds arrive much faster than initially expected. Visitors frequently express their readiness to return for future business and strongly recommend these services to others looking for reliable assistance.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

People report high satisfaction with the service, praising the professional and streamlined process.... See more

Payment

Users describe positive interactions with payment, noting rapid and efficient transactions. Consumers... See more

User experience

Customers had positive experiences with user experience, consistently describing the process as smooth and... See more

Price

Customers consistently note positive experiences with price, highlighting that offers are frequently the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very easy phoned yesterday about silver coins. Staff very clear pricing. Came to Edinburgh today all done. Was nearly twice as much as what jeweller was offering. Excellent service Immaculate p... See more

Company replied

Rated 5 out of 5 stars

This time, yet again, we were very efficiently helped by Morgan. In the past we have been assisted by Sandra in a very professional manner too. Everything ran very smoothly; from the call we m... See more

Company replied

Rated 5 out of 5 stars

I've been here several times selling a single coin or some silver ones. From booking an appointment to the sale itself is always a pleasure. Despite being the least of their customers ( I'm sure :... See more

Company replied

Rated 5 out of 5 stars

Arrived at there Offices and were welcomed in by Craig. The whole process was dealt with sincerity and clarity. We left happy knowing the transaction was fair and honest. The money was transferred int... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Company
  5. Investment Service

Written by the company

We buy and sell investment grade gold bullion coins and bars at a competitive price. You can store your gold within our Safe Deposit Box facility in the centre of Glasgow or Edinburgh. Scottish Bullion is a premium gold buying and selling service that offers unrivalled expertise in the precious metals arena. Scottish Bullion Bullion buys and sells gold, silver, platinum and palladium for customers in Glasgow and Edinburgh. Scottish Bullion operates out of the same office as The Vaults Group. The Vaults Group is Europe's largest independent Safe Deposit Box company with branches in Glasgow, Edinburgh Newcastle, Liverpool, Nottingham, Oldham, Bristol, Southampton,Reading, Belfast, Dublin, Blanchardstown, Cork, Barcelona and Madrid. Our Safe Deposit Boxes lie outside the banking system, and it is possible to buy and sell gold and silver bullion at highly competitive prices at any of our locations. Safe Deposit Boxes can be rented from £215 per year, with discounts available for long-term rentals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(389)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sold some gold today

Sold some gold today. Very easy straight forward transaction. Was a better price than the Royal mint. Very happy

11 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Good Morning William,
Many thanks for taking the time to leave us a review, I am happy you were satisfied with the service and price you received, we look forward to welcoming you again.
Kind Regards,
Sandra

Rated 5 out of 5 stars

Very helpful and efficient service

Very helpful and efficient service

11 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Tracey,

Thank you for your review.

We’re glad to hear you found our service helpful and efficient. We really appreciate your feedback and look forward to helping you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great communication

Great communication, price and service. They have answered all my questions (first time buying gold), guided me through the process and had my coins ready for collection as soon as payment was sent.

10 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Sam,

Thank you for the fantastic 5-star review!

We’re really pleased to hear that your first gold purchase was a positive experience. It’s great to know the guidance and communication made the process smooth for you.

We truly appreciate your feedback and look forward to helping you again in the future.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Excellent experience from start to finish

Process from booking to buying very straightforward. Staff very professional and helpful. Explaining or giving helpful information where needed. Would highly recommend to anyone new or experienced in purchasing gold and silver bullion. Excellent experience overall

4 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Maureen,

Thank you for your kind review! We’re delighted to hear that you found the process from booking to purchasing straightforward and that our team was professional and helpful throughout. Providing clear information and making the experience smooth for both new and experienced bullion buyers is very important to us.

We truly appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing us!

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very competitive. Will use again

Great doing business with this local company. Sandra is very professional and very nice. Was given a fair price and the money was transferred to my account that day. Will definitely use again.

6 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Fiona,
Thank you for taking the time to share your eperience with us, we are glad to hear everything went smoothly. We hope to see you again!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

A smooth and stress free experience…

A smooth and stress free experience provided by professional staff. Everything was explained clearly and the whole transaction proceeded easily.

5 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Ms H,
Thank you for leaving us this kind review. We will be sure to pass this on to our team in Southampton!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

As this was my first time sailing gold…

As this was my first time sailing gold this place was amazing. The staff are so good and helpful and a bit of experience. Recommend this place to anybody this business is so helpful people. Good advice and definitely will be back again.

5 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Mr Kennedy,
Thank you for your recent transaction with us and for sharing your experience. We are happy to hear the staff where knowledgeable and look forward to welcoming you back again.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Very helpful

5 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you for taking the time to leave us a review. We appreciate your business and hope we can be of further assistance in the future!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Excellent service very efficient

Excellent service very efficient.
From telephone to meeting your staff were excellent.
Lastly your payment took less than 24 hours.

4 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Eric,
Thank you for transacting with us. We pride ourselves on our efficient service! We hope to welcome you again.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Appointment on the Monday Payment On The Tuesday

Appointment on the Monday, Payment on the Tuesday! Big thanks to Kinga at the Edinburgh branch who made the process as smooth as possible!

3 March 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Craig,
Many thanks for leaving us such a glowing review. I will be sure to pass the message on to Kinga in our Edinburgh branch.
We hope to welcome you again!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Happy customer

Friendly and very lnformative

24 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you for taking the time to leave us a review,
I am glad you are happy with the service you received.
Kind Regards,
Sandra
Scottish Bullion

Rated 5 out of 5 stars

My experience was fast

My experience was fast, efficient and professional. I am happy with this service.

23 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Kenneth,

Thank you for the 5 star review.

We appreciate your feedback and hope to see you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Very good service

Very good service . An easy transaction. Payment was in my bank account the next day. Thanks.

23 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Edward,

Thank you for the 5 star review.

We appreciate your feedback and hope to see you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Fast efficient service

Easy to contact and prompt response

23 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear John,

Thank you for the 5 star review.

We appreciate your feedback and hope to see you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

They are very efficient

When I phoned the office in Edinburgh, a lady who answered my call was a bit unfriendly and got the impression that she did not want to talk to customers. Then, I spoke to another staff member, Craig when I phoned them again. He was very professional and I felt I chose a very good company to sell gold. Dylan in the Account Department was very efficient too, as I received the payment earlier than I thought.

19 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Rie,
We appriciate you taking the time to leave us an honest review of your experience. We are sorry to hear that your initial call was not up to our usual standard of service. We are very glad that Craig was able too reasssure you of our company. We hope you chose us again in the future.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Highly recommended

Seamless service from Craig at the Edinburgh office and Dylan in accounts. Great customer service all round. Highly recommend.

20 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Miss Toland,
Thank you for taking the time to leave us a review. We are delighted to hear that you received a seamless service from our team! We will be sure to pass this on to both. We hope to welcome you again in the future.
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Enjoyed my visit to your office in…

Enjoyed my visit to your office in Edinburgh. Transaction was simple and was happy with the speed of receiving the cash. Also your staff member was most helpful and pleasant.

17 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you for your lovely feedback! We are pleased you found the transaction straightforward and were happy with the speed of payment. We will be sure to pass your kind comments on to our team in Edinburgh!
Kind Regards,
Morgan Paterson

Rated 5 out of 5 stars

Very professional

Very professional, discreet, quick and easy to deal with

19 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Thank you for the 5 star review.

We appreciate your feedback and hope to see you again soon.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

Rated 5 out of 5 stars

Great service and very understanding of…

Great service and very understanding of our circumstances

17 February 2026
Scottish Bullion logo

Reply from Scottish Bullion

Dear Fiona,

Many thanks for taking the time to leave us a review. We look forward to welcoming you again.

Kind Regards,
Joanna MacDonald
Senior Bullion Operations

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look