It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more
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Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more
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Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done. Had a few issues at settlement albeit they were explained accurately... See more
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Company details
- #7 of 17 best companies in Financial Institution
Written by the company
ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you
Contact info
Level 41, 25 Martin Place, 2000, Sydney, Australia
- 1300 781 642
- enquiries@scotpac.com.au
- scotpac.com.au
4.8
Excellent
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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BDM and team were fantastic in…
BDM and team were fantastic in workshopping my scenarios and helping me get from A to Z
Erin Bleasdale is my BDM
26 February 2025
Reply from ScotPac Business Finance
Thanks for your feedback! We're glad our team could support you in finding the right solution. We appreciate your trust and look forward to working with you again!
Florist
I've been with Business fuel since I've had my business 9years ago ,they are helpful, polite, they guide you I've never had my loans big just what I could afford and manage to pay back would recommend them great team of people.
28 February 2025
Reply from ScotPac Business Finance
Thank you for your support over the past nine years! We're so pleased to have been part of your business journey and to have provided the guidance and funding that worked for you. Our team is dedicated to helping businesses succeed, and it’s great to hear your positive experience. We truly appreciate your recommendation and look forward to continuing to support you in the future
I liked the reasoning and understanding…
I liked the reasoning and understanding of the application and ultimately the approval.
What i wasn't happy with is the long drawn out settlement process where documents are not provided until most conditions are met and when they are provided you are then advised of more settlement requirements (although most had already been sent in earlier!).
25 February 2025
Reply from ScotPac Business Finance
Thank you for your feedback. We’re pleased to hear you valued our understanding of the application and happy to hear it was approved. We acknowledge your frustration with the settlement process and apologise for the inconvenience this caused. We’re always looking to improve and will review how we can make this stage smoother. I understand you’ve been able to discuss your concerns with your ScotPac BDM but should you have any further questions or concerns please don’t hesitate to reach out. We value your partnership and look forward to working with you again.
Very supportive team
The BDM, assessor and all ScotPac involved on this deal were all very polite, and supportive, helping with this deal and getting it approved and settled. Thank you!
20 February 2025
Reply from ScotPac Business Finance
Thank you for taking the time to share your positive experience. We're delighted to hear that our team provided the support needed to get your deal approved and settled smoothly. Your feedback truly motivates us to continue delivering excellent service, and we look forward to helping you in the future.
A great lender to work with and…
A great lender to work with and understand of their clients needs.
Goes above to get a deal approved
14 February 2025
Reply from ScotPac Business Finance
Thank you for your great review! We’re thrilled to hear that you found us easy to work with and that our team understood your needs. At ScotPac, we’re committed to going above and beyond to help our clients get the funding they need to grow and succeed. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Looking forward to supporting you again in the future!
Agility wins
Have become very much focused on creating flexibility on their solutions which has been tremendously advantagous
24 January 2025
Reply from ScotPac Business Finance
Thanks for your feedback! We’re committed to providing flexible solutions that support your business. We appreciate your support and look forward to continuing to help your business grow and succeed!
Chelsea Was Absolutely Incredible
Chelsea Was Absolutely Incredible. Cannot thank her enough for her quick correspondence and help with our matter in a time sensitive emvironment.
6 February 2025
Reply from ScotPac Business Finance
Thank you for your wonderful feedback! We're thrilled to hear that Chelsea provided you with such excellent support, especially in a time-sensitive situation. We'll be sure to pass on your kind words to her. If you ever need assistance in the future, we're here to help!
Reply from ScotPac Business Finance
Thanks for your amazing feedback! We're delighted to hear our team was helpful. We're always here to support you!
Reply from ScotPac Business Finance
we're sorry to hear about your experience and appreciate your feedback. We take your concerns seriously and would love the opportunity to discuss them further. Our team has been trying to get in touch with you, but if you haven’t heard from us yet, please reach out on enquiries@businessfuel.com.au or 1300 660 681 so we can assist you directly.
Quick easy finance for deals that are a…
Quick easy finance for deals that are a little outside the box.
9 January 2025
Reply from ScotPac Business Finance
Thank you for your feedback! Great to hear you found the process quick and easy! We pride ourselves on providing flexible finance solutions to support a variety of business just like yours.
Customer first approach
I've worked with the team at ScotPac for a few years as an external supplier of graphic design & marketing services, and what has impressed me most is their authenticity and focus on what's best for clients.
When I'm creating promotional artwork it is reassuring to know that they deliver on the promise. A great bunch of people.
7 January 2025
Reply from ScotPac Business Finance
Thank you for your kind words Matt! We truly appreciate your support and the great work you do in bringing our brand to life. We value our partnership and look forward to continuing to collaborate with you!
You work quickly to assess the initial…
You work quickly to assess the initial viability of finance being provided.
You value past relationships
15 January 2025
Reply from ScotPac Business Finance
Thank you for your kind words! We’re glad to hear you appreciate our quick assessments and the value we place on long-standing relationships. We look forward to continuing to support your business!
New venture
You gave me the finance, even though I'm a new venture. very happy, got my equipment
15 January 2025
Reply from ScotPac Business Finance
Thank you for your feedback! We’re so pleased we could support your new venture and help you secure the finance needed to get your equipment. Wishing you every success as you grow your business!
Cic civil review
Hi,
My name is Andrew, director of Cic civil pty ltd.
Scotpac have become a very important part in the growth of our civil business. We have been working directly with Daxa and with her guidance it’s been extremely easy and the difference of helping us get to that next level. We can thank scotpac an Daxa enough and recommend to all small business looking for that extra help.
20 January 2025
Unprompted review
Reply from ScotPac Business Finance
Thank you for sharing your experience! We're so pleased to hear that ScotPac has been instrumental in supporting your business growth. It's fantastic to know that Daxa’s guidance made the process easier and helped you reach the next level. Your recommendation means a lot, and we're proud to support businesses like yours!
Customer support
The customer support, advice and flexibility that has has been provided has been excellent. In particular the Business Portfolio manager Daxa Patel .
16 January 2025
Reply from ScotPac Business Finance
Thank you for your feedback! It’s great to hear that the support, advice, and flexibility provided have been excellent. Daxa Patel will be thrilled to know her efforts have made such a positive impact!
A very good and collaborative team…
A very good and collaborative team effort by Magdalen Cirson and Dan Stuart on a substantial transaction that successfully settled on 20/12/2024. ScotPac has provided Asset Finance and Invoice Finance facilities to resolve the client's situation.
20 December 2024
Reply from ScotPac Business Finance
Thank you for sharing your experience! It’s fantastic to hear about the collaborative efforts of Magdalen Cirson and Dan Stuart in achieving a successful settlement. Providing Asset Finance and Invoice Finance solutions to resolve the client’s situation is exactly what we strive for. Great teamwork all around!
The BDM was extremely helpful and…
The BDM was extremely helpful and actually did what he said. He has a good relationship within his team as well that supported our application and came to a positive decision.
15 January 2025
Reply from ScotPac Business Finance
Thank you for your feedback! It’s great to hear that our BDM was not only helpful but also delivered on their promises. We’re proud of the teamwork and collaboration within our team that ensures a smooth process for our clients.
David super efficient
David was honest, efficient and very professsional. Offered advice that best suited our needs.
30 November 2024
Reply from ScotPac Business Finance
We’re so glad to hear you had a positive experience with us. Providing honest, professional, and tailored advice to meet our clients’ needs is what we strive for every day.
wow how easy was this between my Broker…
wow how easy was this between my Broker (Laurentide) and ScotPac, they have effortlessly out performed my expectations this Deal was so easy to do well done ScotPac
John
15 January 2025
Reply from ScotPac Business Finance
Thank you for the fantastic feedback! We’re thrilled to have exceeded your expectations and look forward to continuing to support you in the future.
Reply from ScotPac Business Finance
Thank you for the great feedback! We’re glad to hear Andy is doing an amazing job.
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