Schwartz & von Halen Reviews 

615
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and cozy warmth of the leather gloves, noting that they look stylish, feel comfortable, and work well with touchscreens. Buyers also appreciate the fast delivery services and the elegant packaging, which makes these items ideal for presents during cold winter days. However, some people mentioned experiencing frustrating delivery delays with their orders and faced difficulties getting timely assistance from support teams. A few reviewers also noted that communication completely stopped when they were trying to resolve unfulfilled items or process pending refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are warm, well-made, and stylish.... See more

Quality

Users describe positive interactions with quality, expressing deep satisfaction with the comfortable fit,... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items generally arrived on time and fairly... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers report smooth... See more

Customer service

People report positive experiences with customer service, noting that representatives are extremely helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great gloves really comfy keep your hands warm in all weathers even on the coldest of days. material is fantastic and feels really good quality which justifies the price as they'll most likely be the... See more

Rated 4 out of 5 stars

Update 28th November: Gloves have been delivered and are absolutely perfect. Incredibly soft and warm, husband loves them. Jaap, the owner reached out personally to apologise for the delay which is... See more

Company replied

Rated 5 out of 5 stars

Super impressed with the gloves I got. The quality of the leather is excellent and it’s warm enough to use in Canadian winter. Shipping was also fairly fast, which was a nice bonus. One tip for a... See more

Rated 5 out of 5 stars

Shipping and ordering was very smooth. Was happy with the gloves - they look great. Unfortunately the seam was faulty and broke after a couple wears. Contacted customer service and got an amazingly wa... See more

Company replied


Company details

Written by the company

Founded in Amsterdam in 2013 by two passionate fashion enthusiasts, Schwartz & von Halen has grown into a leading brand for premium leather gloves. With more than 200,000 customers worldwide and over 10,000 verified reviews, our gloves have become a trusted choice across Europe, the United States, and the United Kingdom. Designed in collaboration with fashion designers, our collection reflects a keen eye for style, detail, and durability. Each pair is meticulously handcrafted from the finest leathers – including deerskin, sheepskin, goatskin, and peccary leather – and paired with luxurious linings such as cashmere, wool, shearling, lambswool, or ultra-warm fleece. At Schwartz & von Halen, we combine timeless design with lasting quality, ensuring every pair of gloves is as elegant as it is enduring.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

615 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(615)

323 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the Quality

I appreciated the size guide when choosing the leather gloves. I would have ordered the incorrect size without it! Thank you! I ordered both leather gloves and a wool scarf. I love the quality of the items! Highly recommend.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service and craftsmanship

I ordered several pairs of gloves from Schwartz & von Halen, including a pair of peccary leather gloves. Upon arrival, I noticed a small manufacturing defect in one glove. I contacted customer service with a clear description and photos, and the matter was handled with remarkable professionalism.

The response was prompt, courteous, and decisive. A replacement pair was arranged immediately, and the new gloves arrived quickly and in perfect condition. Throughout the process, communication was polite, transparent, and reassuring.

I would also like to note that all the other gloves in my order were absolutely beautiful — clearly made with great care, from high-quality materials, and a pleasure to wear. They feel thoughtfully designed and are very much worth the price paid.

While defects can occasionally occur even with high-quality craftsmanship, the way they are addressed truly matters. In this case, Schwartz & von Halen demonstrated excellent customer care, integrity, and respect for their clients.

I am very pleased with both the products and the level of service provided, and I would not hesitate to order from them again.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Luxury that you can feel at first touch

These leather gloves are one of those rare purchases that immediately feel right. The leather is beautifully supple straight out of the box — no stiffness, no breaking-in period — just a soft, natural feel that molds to your hands with every wear.

What really stands out is the craftsmanship. The stitching is clean and precise, the fit is elegant without being tight, and they manage to keep your hands warm while still feeling breathable. They strike that perfect balance between practical and refined.

I’ve worn them both for everyday use and smarter occasions, and they elevate any outfit effortlessly. You can tell these are made to last — the kind of gloves that only get better with time rather than showing wear.

If you’re looking for leather gloves that feel luxurious, functional, and timeless, these are an easy recommendation.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered on Dec 8th 2 pairs of gloves…

I ordered on Dec 8th 2 pairs of gloves and paid for 2 day shipping. It is not the 19th of Dec and nothing. I have tried getting thru to customer service but no one is answering goes directly to a message. I have left tons of messages and chatted with AI which is useless if you have a problem. I emailed a bunch still no response I have been trying for a week to get through to someone. I then figured well maybe for some reason they ran out of something that was in stock when I placed the order. So I ordered 2 other pairs of gloves a different kind. Still nothing 2 days later..... This is uncalled for. I understand that this time of year is busy but I'm sure someone got the messages I left a week ago by now. I am at a loss I have no answers and now an out a lot of money and the thing that my son wanted for Christmas is not happening. I went thru this company because of the reviews and because on trust pilot they have a 4.5 but I give it a zero for customer service. I really hope this reaches someone in the company so maybe I can get to finally talk to someone.
Thank you

8 December 2025
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Kim,

Thank you very much for your feedback. I am truly sorry to hear about your experience and understand how frustrating this situation must be, especially with Christmas coming up.

I would like to look into this for you personally and make sure this is resolved properly. To do so, I first need to locate your order in our system. Could you please contact me directly at my email address and include your order number?

You can reach me at:
j.zwart@schwartz-vonhalen.nl

As soon as I have your order number, I will immediately investigate what happened and provide you with a suitable solution.

Thank you for bringing this to my attention, and I look forward to hearing from you so I can help you as quickly as possible.

Kind regards,
Jaap-Jan Zwart
Owner Schwartz & von Halen

Rated 5 out of 5 stars

Great gloves & communication

Update from 27/12:

I received my gloves and wanted to update my review to take 2 things into account:

1. Thanks to Jaap from Schwartz & von Halen team for his great help & support
2. The gloves are amazing. I feel great inside, it's quite freezing right now but my hands are still warm and I don't know how they do it but each fingers are tactile which is really amazing.

13 December 2025
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Sofiane,

Thank you very much for your feedback. I am truly sorry to hear about your experience and understand how frustrating it is to receive no updates after placing an order.

I would like to look into this for you personally and clarify what is happening with your order. To do that, I first need your order number. Could you please contact me directly via my email address and include your order number?

You can reach me at:
j.zwart@schwartz-vonhalen.nl

As soon as I receive your email, I will immediately investigate the situation and make sure this is resolved properly. I will also make sure to compensate you for the delay.

I look forward to hearing from you.

Kind regards,
Jaap-Jan Zwart
Owner Schwartz & von Halen
j.zwart@schwartz-vonhalen.nl

Rated 5 out of 5 stars

The Pride Of Maintaining A Great Value.

When you show integrity in the quality of the products made...it's due to pride in placing the importance of bring great value for a prolong period. Maintaining an outstanding attention to details in product production as well as customer service is nothing short of being outstanding. With the continuation of high standards accompanied by excellent communications skills...you've got the ingredients for longivity.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Goat skin leather gloves…

Ordered the goat skin leather gloves with lambswool lining and they arrived within a couple of days of ordering. An excellent quality product in great packaging which is perfect for a gift. Really impressed and would definitely buy from this company again.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

No Delivery and No Communication

I ordered 2 pairs of gloves November 26, 2025. Today is December 11th, more than two weeks after ordering, and my order status is still marked as "unfulfilled" on their website. I've called 3 times, and they never answer. I've emailed them twice, with absolutely no response. The website offers to chat with a specialist, but there is no link to initiate a chat.

11 December 2025
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Richard,

Thank you very much for taking the time to share your feedback. I’m very sorry to read about your experience and fully understand your frustration.

I have personally looked into your order and can confirm that one of the items — the Alessandra gloves — is unfortunately currently out of stock, which caused the delay in shipping your order.

I do have a solution for you and will contact you personally via email to resolve this as quickly as possible.

Please accept my sincere apologies for the inconvenience caused, and thank you for your patience.

Kind regards,
J. Zwart
Owner, Schwartz & von Halen

Rated 4 out of 5 stars

Excellent product.

11 December 2025
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Thomas,

Thank you very much for your feedback. I’m sorry to hear that you initially thought your parcel was lost, and my apologies for the delay in our response — it is currently extremely busy at our customer service department.

I have been able to locate the tracking information for your order and can see that the gloves were delivered on December 12th. I’m very pleased to see that they have arrived safely.

I will personally reach out to you shortly to check whether everything is okay with the gloves and if you are fully satisfactory with your order. In any case, I’m glad to know that your order has been delivered.

Kind regards,
J. Zwart
Owner, Schwartz & von Halen

Rated 5 out of 5 stars

Gloves are great

Gloves are great. Rabbit lined is extremely soft. Out of curiosity, are you suppose to receive a storage bag and leather gel from fratelli orsini with your other. Seems a little weird since they are competitors.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Worth every penny

I've placed 2 separate orders with this company. Both orders arrived the next day. First pair was faulty, they were very apologetic and extremely quick to rectify. The gloves are very well made (hand stitched) and of very high quality and as described. They arrive with a lovely bag to store them in and some cleaning gel. The glove sizing guide is accurate. When I've emailed with queries they are quick to respond, and it's a real person not a bot. 10% discount when you sign up. Highly recommend this company and the gloves are worth every penny 🥰

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Premium Gloves, Premium Service – Highly Recommended!

I ordered from Schwartz & von Halen EU, and because of a browser autofill mistake, my order ended up with the wrong address. Things didn’t start perfectly, but what truly impressed me was how the team handled it. They went above and beyond to fix the situation and make sure everything ended on a positive note.
The owner himself personally stepped in to resolve the issue, as it was a more complicated situation that needed specific actions. That level of care and commitment is rare and speaks volumes about their dedication to customer satisfaction.
It’s clear they don’t just offer premium-quality products, they genuinely care about their customers and provide amazing after-sales support. This experience made me feel valued as a customer.
A big thank you to J. Zwart and the entire team for their assistance and professionalism throughout the process.
Highly recommended!

16 November 2025
Unprompted review
Schwartz & von Halen logo

Reply from Schwartz & von Halen

Dear Achilleas Adamopoulos,

Thank you for sharing your experience, and my sincere apologies for the frustration and inconvenience this situation has caused. You are absolutely right to expect better responsiveness and smoother handling - especially for a premium purchase.

After reviewing the tracking information, I can see that the parcel is indeed still on its way. However, it is clearly taking far longer than it should, which indicates a delay in transit. For this, I sincerely apologize.

I have now personally located your order reference and your email address. I will contact you directly and arrange a new shipment to the correct address, so you will receive your gloves without further delay. I will make sure a proper solution is provided immediately.

Thank you for your patience, and again, my sincere apologies for the inconvenience.

Kind regards,
J. Zwart
Owner, Schwartz & von Halen

Rated 1 out of 5 stars

I have ordered gloves and never hear…

I have ordered gloves and never hear back from them when I leave a message. It says to leave a message and they will get back to you but this does not happen.

I just wanted to know if they were ever going to be in stock but beret got an answer!

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and warm gloves

The most important point is that the gloves I bought are wonderful. Beautiful leather and toasty warm. The website is very clear and easy to use with a useful sizing guide. The gloves were delivered very quickly. I'm buying a pair for my wife for Christmas.

21 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look