Schwartz & von Halen Reviews 

Top quality gloves and looks good. Medium size fits very well (my glove is 7). The bonnet is super chic and very soft.

I really love the quality of the product delivery and exchange was super easy. I definitely recommend this product, but please make sure to measure your hands properly.

Very disappointing experience with this company (Order #SH218928-26).

​First, the product description and color imagery are completely misleading. I ordered gloves described as brown (a deep, dark tone), but received a bright cognac / rust tone that looks nothing like what is advertised online.

​Second, despite the heavy marketing emphasizing European heritage and luxury craftsmanship, the inside tag explicitly reads "Made in China".

​Third, upon delivery, I was hit with an unexpected fee of nearly $35 CAD from FedEx. These brokerage and import charges are never clearly explained or disclosed at checkout, even though the website markets directly to Canadian buyers in CAD.

​Finally, customer support has been completely useless. I reached out twice with clear side-by-side photos demonstrating the issue. After two attempts to contact them, no real solution was offered—no free exchange, no prepaid return label, and no refund. Customers are simply left with an inaccurate product, unexpected fees, and no support. Highly not recommended.

I should have checked these reviews and not ordered from here. I placed my order at the beginning of October. On the website, the pre-order was supposed to be shipped by mid-October at the latest. Of course, almost a month later, nothing has shipped. Don’t even bother writing to support, as they never respond. I don’t understand why you would treat customers this way. I understand that delays can happen, and it is very easy to be transparent, but you choose to offer the worst customer support.

Ordered a pair of leather gloves from Schwartz and von Halen and the quality is better than I expected for the price. Leather feels soft, the stitching is clean, and they fit true to size. Shipping took a little bit since they come from Europe but it was worth the wait. They get more comfortable every time I wear them. Would definately buy from them again.

Great quality gloves. Had to reorder smaller size though. Customer service is a bit slow to process refunds since they do not offer simple exchange.

The quality of the gloves is evident. They are soft and kept my hands warm. The delivery was pretty quick. Overall very happy with the purchase.

I was looking everywhere for fingerless gloves with a particular look and these were the best online. I was also definitely not disappointed with the actual product when delivered. They look just as on the website. The product is lovely: soft leather, comfortable fit, and the look is very cool. The delivery time was also very reasonable (it took about a week; I live literally half a planet from the manufacturer). A quality purchase all round. Thanks, Schwartz & von Halen! 💋

The quality of our gloves are first class. Schwartz & von Halen have been fabulous to deal

Purchased a pair of gloves on 23rd September as a pre-order that was supposed to be sent between 1st - 5th October. It was not. I contacted customer service via the live chat on the 6th (which, as many people mentioned, seems to be AI?) and then email to seek information, but the only response I received was a promise they'd get back to me. I then requested the order to be cancelled, if possible. Two days later, and I still haven't had any follow-ups or confirmation that my cancellation was logged - or that the order would be sent. It was supposed to be a gift, but I don't have high confidence it'll ever arrive. I appreciate delays can happen, but having no information and only 'someone will check it soon' is bad experience.

Edit 9th November:

The order was cancelled shortly after my review went live and I received a refund. A few days ago I was contacted with an apology for the delay and communication issues, which I appreciate, and offered a free pair of gloves. I haven't responded to it yet, as I'm not sure I need extra gloves right now, but it's a nice gesture nevertheless, so I'm updating my review.

Quick sending, durable products for a fair price!

Bought these as a gift for my partner, and he loves them. The gloves keep his hands warm, look very classy, and go well with any outfit.

I’ve purchased 2 pairs of gloves from Schwartz & von Halen. First I got driving gloves and I absolutely loved them. Great quality and feel. Then I went ahead and purchased winter gloves. I’m looking forward to winter to start wearing them. In addition to the quality of the products, the service, the packaging and shipping was outstanding. I highly recommend them.

Excellent quality, personal packaging, prompt delivery!

excellent quality of globes and 100% communication and service

Ich kaufte 2x in Folge dort, und 1x vor vielen Jahren. Eine telefonische Kundenservice Beratung für die Artikel gibt es dort nicht. Als ich das erste Mal kaufte vor ca 3 Jahren, war es hervorragend. Die letzten beiden Bestellungen dieses Jahr, waren mehr als ungenügend. Ich schrieb mal außer der Öffnungszeiten eine E-Mail und dann antwortete der Fratelli-Orsini-Support auf mein Anliegen (nur KI). Schwartz&von Hahlen bietet einen „Live-Chat“ an, aber reagiert hat da keiner. Und direkt im Anschluss bekommen Sie noch die Frage „Wie würden Sie die Hilfe bewerten die unser Team geleistet hat“ . Das erste Produkt war gemäß Angabe der Grössentabelle vom Handumfang passend, ABER die Finger des Artikels waren zu lang. Nun wurde es zurückgeschickt. Dann wurde nochmal bestellt. Gleiche Größe aber ein anderes Modell. Leider war es noch größer obwohl es die selbe Größe war. Für den Retoure müssen Sie ggf. eine E-Mail schreiben, weil die Homepage anscheinend einen Bug hatte, als ich es probierte. Aber kostenloser Retoure ? Klingt so toll….aber Sie müssen für die Versicherung des Paketes noch Geld zahlen, wenn Sie es wünschen. Bis ich das erste Mal das Gefühl hatte, jemand vom Kundenservice schreibt vergingen 3 Tage. Diese E-Mail kam jetzt auch wirklich von Schwartz&von Hahlen. Auch hier wollte man direkt wieder eine Bewertung. Und nun war es halt die letzte Bestellung und es geht zurück. Ich muss jetzt woanders mein Geschenk kaufen.

I bought 2x in a row there, and 1x many years ago. There is no telephone customer service advice for the articles there. When I first bought it about 3 years ago, it was excellent. The last two orders this year were more than inadequate. I wrote an e-mail outside of opening hours and then the Fratelli Orsini support replied to my request (AI only). Schwartz&von Hahlen offers a "live chat", but no one reacted. And immediately afterwards you get the question "How would you rate the help our team has provided". The first product was according to the size chart of the hand circumference fitting, BUT the fingers of the article were too long. Now it has been sent back. Then it was ordered again. Same size but a different model. Unfortunately it was even bigger even though it was the same size. For the return you may have to write an e-mail because the homepage apparently had a bug when I tried it. But free return? Sounds so great....but you still have to pay money for the insurance of the package if you want it. 3 days passed until I first had the feeling that someone from customer service was writing. This email really came from Schwartz&von Hahlen. Here, too, they wanted a review directly. And now it was just the last order and it goes back. I have to buy my gift somewhere else now.

I ordered the Harvey Leather Gloves on August 20th and I got them today after a week here in Greece. I can say that the quality of the gloves is amazing and the wool is warm. The package they arrive in is also beautiful. I would definitely recommend the shop!

Very good quality, soft leather , good service and prompt delivery. The price-performance ratio is also very good.

Very happy with these gloves. They are comfortable, warm, well made, and the leather feels great. The touchscreen function is also very convenient. Overall, a great purchase and highly recommended! 🩷

Really impressed! Customer service was super friendly, shipping was fast, and the quality is great. Honestly pleasantly surprised and completely satisfied.