Schwartz & von Halen Reviews 

Terrible customer service!!

The product itself is very good quality and design. Shipping was relatively fast. And offer an extra 10$ off for this review. How better can it get?

I had a great shopping experience with my order from Schwartz & von Halen…Fast delivery service from DHL; excellent customer service and great online support…I recommend shopping with Schwartz & von Halen, to all my friends and family…

It was a smooth and perfect experience from ordering to giving the present. The gloves arrived on time and as stated in the description. My wife was looking for warm gloves which allows her hands to breath without getting sweaty and the gloves delivered that. The touch screen function was the highlight. Very good packaging as well. Highly recommended.

I liked the style and quality of the gloves, but the customer service has been very disappointing. I returned the gloves internationally at my own expense after they were significantly oversized, despite following the sizing chart. The phone number listed for assistance goes straight to voicemail, and I’ve sent multiple emails since February 2nd without receiving a response or sizing guidance. The lack of communication is concerning, especially before placing a new order. I hope this can be resolved, as I would like to reorder, but clearer and more responsive support is needed before I consider any further purchases.

The beautiful gloves were a Christmas for my Wife and she loved them from the start. The quality, the gift packaging, and just the overall presentation of the Schwartz and Vonhalen Gloves are top notch!

Returned one item from order in early December.
Tracking confirmed delivery on 12 December.
Initially told the return had not been processed due to a warehouse backlog.
Later informed the return was actually scanned on 22 December, but the refund was still not initiated.
The warehouse correctly noted 1 of 2 items returned (the other item was kept), yet this still caused further delay.
After multiple follow-ups and requests for escalation, communication stopped and the refund remains unresolved.
Overall, poor transparency and an unacceptably slow refund process.

Excellent service and the quality of the goods is outstanding.

all in all their sold product is good looking and... that's it
from practical point is useless if you live in place where winters are -15 C or more. Absolute piece of decor - nothing more. And overpriced too.

I received a pair of sheepskin gloves as a Christmas present last month. The workmanship is shoddy as the seams are already coming apart in the same thumb area on both gloves. The gloves were not cheap, costing $75.00 To top it off, I sent a message to the company on its own website form advising them about the problem and no one ever responded!

Such a good brand the gloves are amazing so warm and good quakity very happy for this brand is 10/10

The best gloves I’ve ever bought! They were easy to order and got here fairly quickly. I get compliments on them all the time and I’m thinking of ordering another pair in a different color. You won’t be disappointed!

nice quality gloves not something you would find in a department store or on amazon.

You represent a company that has great integrity in upholding standards for quality and attention to details in the production of your beautiful gloves. It's so difficult to buy just one pair.

My first pair of driving gloves. These gloves look absolutely amazing. The Cognac color goes well with my wardrobe.

Gloves quality is very good but I'm deducting a star because the website experience wasn't.

Gloves were supposed to ship in a day but they hadn't. I reached out to the email support (strangely the link on website led to a different email - fratelli orsni). Very soon I had a response, explanation, and a small refund back. It turns out the gloves I ordered were sold out and the website was not updated. Over a month later, I recieved my gloves.

These gloves are beautiful and are the warmest I’ve ever had. They are elegant and comfortable. I’m very pleased with them.

Shipping and ordering was very smooth. Was happy with the gloves - they look great. Unfortunately the seam was faulty and broke after a couple wears. Contacted customer service and got an amazingly warm and fast reply. They solved my issue immediately to my full satisfaction. I haven’t seen customer service like this in any other online shop. My compliments. Would absolutely shop here again!

Had some hiccups with the exchange process. However, the owner reached out and handled the issue in a prompt and efficient manner. He also explained the reason for the delays due to short staffing this year. Promised this issue would be resolved moving forward. Gloves are of really good quality and would recommend.

From start to finish the experience shopping with S&vH was spot on. Ordered my gloves one day and had them the next, lovely packaging, and the gloves are amazing so much so that I purchased a second pair, 1 pair fleece lined and the other fur lined for even more luxury. I am not disappointed at all. Ill be buying brown ones to go woth my brown jacket