Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Schott Packaging
Hi Maleka,
Thank you for leaving us a 4* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Good service
Good service. 1 box short but refunded the cost of the box with no problems.
11 March 2019
Unprompted review
Reply from Schott Packaging
Hi Stephen,
Thank you for leaving us a 4* review! Apologies for the missing box on this order!
We hope to see you again soon!
Kind Regards
Schott Packaging
Good strong boxes that store box files in any direction
Came on time, good strong boxes that will store box files in any direction, for a good price. Great
11 March 2019
Unprompted review
Reply from Schott Packaging
Hi C Withnell,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Good boxes at a reasonable price
Good boxes at a reasonable price. Quickly sent.
8 March 2019
Unprompted review
Reply from Schott Packaging
Hi Les,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Reply from Schott Packaging
Hi Austin,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Very quick and very efficient
4 March 2019
Unprompted review
Reply from Schott Packaging
Hi Emilie,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Excellent quick delivery
Excellent quick delivery. Customer service is paramount to this company. Definitely recommended.
2 March 2019
Unprompted review
Reply from Schott Packaging
Hi Craig,
Thanks for the 5* review! Customer service is definitely paramount to us!
We hope to see you again soon!
Kind Regards
Schott Packaging
Packaging material
All the items I ordered arrived on time and as described.
1 March 2019
Unprompted review
Reply from Schott Packaging
Hi Alan,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Great ****
Great service allowed me to click and collect packaging same day with no postage charge and they put the pack in the car for me.
18 February 2019
Unprompted review
Reply from Schott Packaging
Hi Paul,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Product as described
Took a little longer to arrive than expected, but product as described and did an excellent job.
15 February 2019
Unprompted review
Reply from Schott Packaging
Hi Shirley,
I would like to apologies for the delay with this order. We really do appreciate you looking past this and leaving us a 5* review regardless.
We hope to see you again soon!
Kind Regards
Schott Packaging
Excellent customer service
Although there was a delay in getting the order, when I explained our situation, an alternative was sent straight away. Thank you for excellent customer service.
12 February 2019
Unprompted review
Reply from Schott Packaging
Hi there Gary,
Firstly I would like to apologies for the initial delay with this order. We really do appreciate you looking past this and leaving us a 5* review regardless.
We hope to see you again soon!
Kind Regards
Schott Packaging
Thank you so much for our flat pack…
Thank you so much for our flat pack boxes.
Great size ,good delivery time and will recommend your service to others.
Thank again
M
11 February 2019
Unprompted review
Reply from Schott Packaging
Hello Mary,
Thanks for the 5* review! We really appreciate all recommendations!
Happy to see that you were satisfied with this order!
Kind Regards
Schott Packaging
Very quick delivery!
9 February 2019
Unprompted review
Reply from Schott Packaging
Hello Alison,
Thank for leaving us a 5* review. Many thanks for your kind comments. Please visit us again soon!
Best Wishes,
Schott Packaging
Very fast service
8 February 2019
Unprompted review
Reply from Schott Packaging
Hi Nicky,
Thank you for the 5* review!
Kind Regards
Schott Packaging
Very very good deal
Very very good deal. Fast delivery. Would highly recommend 10/10
7 February 2019
Unprompted review
Reply from Schott Packaging
Hi there Victoria,
Thank you for the 5* review!
We do hope to see you again soon!
Kind Regards
Schott Packaging
When I ordered it stated next day…
When I ordered it stated next day delivery but unfortunately the item wasn’t delivered for 2 days nd I was unable to track the delivery,which reflects my rating. The goods were excellent and very reasonably priced.
7 February 2019
Unprompted review
Reply from Schott Packaging
Hi Maureen,
Thank you for the 3* review. We're sorry that we had issues with delivery and tracking on this occasion. I am glad to hear that the products were satisfactory however! Apologies again for any trouble the delay caused.
We hope to see you back shopping with us soon.
Best Wishes,
Schott Packaging
Great thanks.
7 February 2019
Unprompted review
Reply from Schott Packaging
Hi Teresa,
Thanks so much for this 5* review. We really appreciate your longstanding custom with us!
Best Wishes,
Schott Packaging
Good company to use
Fast delivery well packaged and product exactly what I wanted
6 February 2019
Unprompted review
Reply from Schott Packaging
Hi David,
Thanks so much for this 5* review. We're glad the packaging was exactly what was needed!
We hope to see you back shopping with us soon.
Best Wishes,
Schott Packaging
Very happy with the product package and…
Very happy with the product package and delivery.
We bought the student moving bundle for our child going to university, and it had all we needed, cartons, tape and bubble wrap, that all worked perfectly for our requirements.
Will use again
13 January 2019
Unprompted review
Reply from Schott Packaging
Hi there Chris,
Thanks so much for this 5* review. We do like to 'think outside the box' with our custom moving kits in order to offer an all in one solution, so it's brilliant to hear such glowing feedback.
We hope to see you back shopping with us soon.
Best Wishes,
Schott Packaging
Excellent customer service.
Delivery was delayed by a couple of days however I was emailed before hand and told reason and expected duration of delay. Proactive service managed my expectations, could not ask for more.
11 January 2019
Unprompted review
Reply from Schott Packaging
Hi Richard,
Great to hear from you, and thanks for a fantastic 5* review. These things do happen now and again, but we always endeavour to keep our customers informed if any issues do occur that might affect their order or the date it is expected to arrive. I'm glad that these efforts resulted in a positive experience for you.
We look forward to your custom in the future.
Best Wishes,
Schott Packaging
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.