Absolutely shocking customer service. Order arrived damaged and what isn't damaged is of extremely poor quality. The customer service advisor was unhelpful and rude and I'm now left with almost £100... See more
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Spent over £50 deliberately to take advantage of the 'free next day delivery'.Waited 4 days then only part of the order arrived with incorrect sized boxes, packaging in disarray and items missing. Mu... See more
Company replied
Great service at a reasonable price. very quick delivery. Ideal when moving house. Having now used the tape it’s absolute rubbish, it doesn’t have any adhesive quality and lifts off the boxes short... See more
Company replied
I chose to order from this company after seeing their reviews .. but since my experience is a bit different I thought I'd share. The quality is very poor on the mailer boxes I ordered. I am settin... See more
Company details
Information provided by various external sources
We started off as a small family run removal business located in the North East of England, which has grown massively over the last 30 years. As a company using packaging materials on a day to day basis, we decided to extend our business into supplying this industry. We have a great knowledge of our broad range of products and strive to offer excellent quality materials to our business and consumer clients, with customer service standards to match.
Contact info
Unit 29, Lingfield Point, McMullen Road, DL1 1RW, Darlington, United Kingdom
- 01325 464769
- info@schottpackaging.co.uk
- schottpackaging.co.uk
2.1
Poor
276 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Schott Packaging
Hi there,
Thanks for the 5* review!
Kind regards,
Schott Packaging
Fast Service
2 July 2019
Unprompted review
Reply from Schott Packaging
Hi there,
We're glad you were happy with our service on this occasion, thanks again for the 5*review :)
Kind regards,
Schott Packaging
I used the 14 x 14 x 14 double wall…
I used the 14 x 14 x 14 double wall boxes for my house move supplied by Schott Packaging. They were strong, easy to stack and at a good price.
6 June 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thank you for taking the time to leave us a 5* review for your purchase! Take care going forwards.
Kind regards,
Schott Packaging
Reply from Schott Packaging
Hi there Mark,
Thank you for taking the time to leave us a 5* review for your transaction, we hope to welcome you back soon.
Kind regards,
Schott Packaging
superb value and service
2 June 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thank you for the 5* review Tristan. We hope to welcome you back soon.
Kind regards,
Schott Packaging
Ordered on Monday (to be fair it was a…
Ordered on Monday (to be fair it was a bank holiday) for next day delivery but had to phone on Thursday as it still had not arrived. To give them their due it did then arrive later that day.
The bubble wrap was exactly as ordered.
2 June 2019
Unprompted review
Boxes came quickly and are of good…
Boxes came quickly and are of good quality. Will certainly be recommending.
1 June 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the recommendation, I'm pleased you're happy with your purchase:)
Schott Packaging.
Boxes and everything was great however…
Boxes and everything was great however the tape included was not strong enough.
6 May 2019
Unprompted review
exactly what I wanted great price fast…
exactly what I wanted great price fast delivert
6 May 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the 5* review on your purchase. We hope to see you back at our store soon!
Best Wishes,
Schott Packaging
Good product and smooth delivery
6 May 2019
Unprompted review
Reply from Schott Packaging
Good Morning,
Thank you for the 4* review, we're very glad your experience was such a positive one. :)
Kind regards,
Schott Packaging
Very good price and quick service
4 May 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the review Mr Stevens, that's much appreciated.
Kind regards,
Schott Packaging
Next day delivery?? I think NOT!
They state one day delivery. But fail to provide this, even if I've paid for it. Personally, I find this unacceptable and would strongly recommend you look elsewhere for this service.
4 May 2019
Unprompted review
Reply from Schott Packaging
Hi there Ben,
We always endeavour to create a 5 star experience for our customers, so I'm very sorry to see you've left us a 1 star review. I've taken a look into your issue and I can see your order was dispatched on time Monday 29th April and was estimated to arrive Tuesday 30th-Wednesday 1st. The tracking indicates delivery was successful on Wednesday 1st at 14.25 so it doesn't appear that there were any delays against when the order was expected.
I can see a colleague promptly advised you via email in response to your initial query, and also spoke with a David Thompson on the telephone who called customer support on your behalf, and advised the same.
Just to re-iterate for any future orders, next day delivery is not always available to specific postcodes (Ireland, Scotland & Highlands, Isles etc). I can see your postcode falls into the areas that are susceptible to 2 working day delivery and this information is available via the website for consideration prior to purchase. Apologies again for any inconvenience that may have been caused.
https://schottpackaging.co.uk/delivery/
Best Wishes,
Josh - Schott Packaging
Excellent value
Excellent value, best I’ve seen. Speedy delivery. Clear and fast communication. Best service I’ve received in a long time.
1 May 2019
Unprompted review
Reply from Schott Packaging
Hi there,
We're so glad that your experience was such a positive one on this occasion Lauren, your glowing feedback has been relayed to the team. :)
Kind regards,
Schott Packaging
Not bad for the price
Good value for money.
Tape provided is not very strong and hardly sticks to the cardboard.
One box was slightly damaged (possibly from courier handling).
Courier was unreliable and only got the boxes delivered a day after the promised delivery date.
1 May 2019
Unprompted review
Fantastic !
I ordered a student moving pack, with postage it was just short of £20. I must admit that I didn’t have high expectations of the quality for this price.
I couldn’t have been more wrong! 15 top quality boxes, strong enough for all household items, and tape and bubble wrap too! I’m confident that the boxes will be able to be reused too.
Easy ordering and speedy delivery. I’d highly recommend this company, and I’ll definitely use again.
Well done Schott Packaging.
28 April 2019
Unprompted review
Reply from Schott Packaging
Thanks so much for such a glowing 5* review David. We're very happy to hear that your experience was such a positive one.
We hope to see you back very soon!
Best wishes,
Schott Packaging
Reply from Schott Packaging
Thank you for this 5* review, we're glad to see you were happy with the product and delivery! We look forward to welcoming you back soon.
Best wishes,
Schott Packaging
great good price
9 April 2019
Unprompted review
Reply from Schott Packaging
Hi there,
Thanks for the 4* review Mike :)
Best Wishes,
Schott Packaging
Very happy with the boxes received
Very happy with the boxes received. there were two sizes and both really handy for moving purposes.
9 April 2019
Unprompted review
Reply from Schott Packaging
Hi there Thea,
Thanks a lot for your 5* review. So glad the boxes were just right for your needs.
All the best in your new property, we hope to see you back very soon! :)
Best wishes,
Schott Packaging
Very quick delivery and reasonably…
Very quick delivery and reasonably priced
7 April 2019
Unprompted review
Reply from Schott Packaging
Hi Tara,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
Excellent service quality and quick…
Excellent service quality and quick delivery
5 April 2019
Unprompted review
Reply from Schott Packaging
Hi Adam,
Thank you for leaving us a 5* review!
We hope to see you again soon!
Kind Regards
Schott Packaging
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