scentsangel.com Reviews 

424
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of authentic fragrances and competitive pricing, making it easy to explore new scents. Many highlight the fast and often free shipping, noting that orders arrive quickly and are well-packaged, ensuring product protection. People appreciate the overall value and quality, often commending the pleasant ordering process and responsive communication. However, some customers noted concerns about product authenticity and quality, with a few experiencing chemical smells or unexpected scents. A small portion of people also felt that sample bottles lacked proper labeling and had hard-to-remove caps. Additionally, some reviewers reported issues with orders, including items not received, cancellations, or incorrect products.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the good quality, fair prices, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick shipping times.... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the authenticity and smooth scent of the... See more

Price

Customers consistently note positive experiences with price, often praising the reasonable and competitive... See more

Order

People report positive experiences with order, with many finding the ordering process easy and convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second order from SA was just as pleasant as my first! This time I ventured for my second Creed scent: the notorious Aventus, as well as Byredo's Sellier which I already know and love. The shipment... See more

Rated 5 out of 5 stars

SA has a wide variety of 100% authentic fragrances as well as options when it comes to sizes and very competitive prices as well. They have no minimum when it comes to free shipping and for me, that... See more

Rated 5 out of 5 stars

Ordered a 5ml sample and am happy with the whole experience. Good selection, reasonable prices, well packaged and received in a decent amount of time. I like the square sample bottle and the atomizer... See more

Rated 5 out of 5 stars

I often buy perfume samples and I use different websites. I tried ScentAngel recently and was very pleased. The pricing was fair, so that attracted me first. Then they shipped quickly and perfume qual... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

424 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(424)

206 reviews in the last 12 months

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Rated 3 out of 5 stars

Not Sure What to Think

I ordered six 5ml and 10ml "decants" to give as gifts to my groomsmen. I happen to have authentic samples of EVERY fragrance I ordered. I don't like to blind buy, so I typically get discovery sets from original companies and then figure out where I'll go from there. I thought it would be awesome to give some of my favorite scents to my guys, only to discover that 5/6 smell completely different from what I know (and have). The 6th one smelled similar but I wasn't fully convinced still. I've purchased from Scents Angel in the past and never had an issue. This was a different experience from what I'm used to and I'm not sure what to make of it.

This review is edited from my previous 1 star, as I was extremely upset (with this being such an important thing for me) but customer service was responsive and respectful, so I've amended my review to this.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

Diluted samples

Ordered 3 10mL samples, two scents I've tried before and one I have not. After trying JPG Le Male Elixir it was very weak and did not sill at all (had to place my nose directly where it was sprayed to smell it, even when overspraying). After figuring it was the fragrance itself that was weak, I tried out my sample of Layton Exclusif, which I have tried before unlike LM Elixir and was previously very strong. A lot of the notes are missing and I must also place my nose directly up to where it was sprayed to smell it. Compared to my sample from PDM it smells very dissimilar and much weaker, to a greater extent than would be expected of differences between batches. I'm pretty sure this company waters down or dilutes their samples.

22 May 2025
Unprompted review
Rated 1 out of 5 stars

order SA1176746

my order was cancelled after the shipping label was created i have tried to contact the company twice but they are not answering, i wouldn't recommend as your money would be held by them and you need to wait for a refund

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Buy

This was my first and last time buying from Scent Angel. If your item arrives with an issue, don’t expect any help — they’ll blame you for the problem and then go as far as blocking your account to prevent you from buying again. Never seen a business that seems so uninterested in actually selling or supporting customers. Totally unprofessional and disappointing experience. Avoid at all costs.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

There's nothing really to say about my experience with Scentsangel, other than the same as I always say, " Fantastic!"

24 April 2025
Rated 5 out of 5 stars

I am new to Scents Angel and just…

I am new to Scents Angel and just recently placed my second order and the service is amazing. The shipping is fast. The products come packaged very well and are of good quality. I look forward to being a longtime customer.

25 March 2025

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