Scentreach Reviews 

88
•
TrustScore 3.5 out of 5

3.5

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Rated 4 out of 5 stars

Ordered 2 1ml samples and 1 3 ml sample overall good packaging high quality decant bottles, it did take a little bit to get here since I believe scent reach is located in Europe, I’m in US. I did seem... See more

Rated 3 out of 5 stars

I’ve ordered 2 times from this website. First time everything went smoothly and my package came super quickly but a year later when I ordered I had to wait 2 weeks for my order just to be processed ev... See more

Rated 4 out of 5 stars

Everything was amazing the only reason I didn’t give a 5 star was because of shipping, shipping didn’t take a very long time it just took a while but without that it was great

Rated 4 out of 5 stars

Quick shipping and quality decants, except I ordered a bunch of 1 ml testers and the amount of liquid in each tester was pretty inconsistent. One had had like 1.2 ml, and another had like 0.7 ml.

Company details

  1. Perfume Store

Written by the company

Try various of fragrances, before committing to large bottle.


Contact info

3.5

Average

TrustScore 3.5 out of 5

88 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.5

All reviews

(88)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I didnt put the street number in the…

I didnt put the street number in the shipping address then i tell him and still after like 2-3 months later still being a spoon fed and not sending it then sends me a email saying it’s refunded and didnt get a cent back for a refund would not recommend

1 August 2024
Unprompted review
Scentreach logo

Reply from Scentreach

Hello,

Once the refund process begins, it should take only 1-5 business days for the money to be fully refunded to your bank account.

If you didn't received it, please reach out to us again.

We check our email daily and should respond to your inquiry in 48 hours.

Thanks.

Kind regards,
Scent Reach

Rated 4 out of 5 stars

Amount of liquid inconsistent

Quick shipping and quality decants, except I ordered a bunch of 1 ml testers and the amount of liquid in each tester was pretty inconsistent. One had had like 1.2 ml, and another had like 0.7 ml.

2 October 2024
Rated 4 out of 5 stars

Shipping is ok prices are kinda good…

Shipping is ok prices are kinda good but you need to fill them to half because you fill them kinda low but overall very good

16 June 2024
Unprompted review
Scentreach logo

Reply from Scentreach

Hello,
The samples that we fill only till half are only the 1ml ones, since we use 2ml bottles to fill up 1ml samples.


Best regards,
Scent Reach

Rated 4 out of 5 stars

*PLEASE READ THIS BEFORE PURCHESING*

They are legit but only problem is that the delivery took like 2 monthes and the prices are alright(not cheap) its like 7/10

14 May 2024
Scentreach logo

Reply from Scentreach

Hello,
Thank you for leaving us a review.

In case if your order is delayed (Estimated Arrival Time is exceeded) please feel free to contact our support team or info@scentreach.com


Best reagards,
Scent Reach

Rated 2 out of 5 stars

It took almost a month for the sample…

It took almost a month for the sample to arrive

13 May 2024
Scentreach logo

Reply from Scentreach

Hello,
Your order was delayed due to the incorrectly entered shipping address, which was entered by YOU!

Once you sent us the new shipping address, we reshipped your package again!

Please consider editing this review as it was your mistake that you entered the shipping address incorrectly.


Kind regards,
Scent Reach

Rated 3 out of 5 stars

The samples came in fine but i payed…

The samples came in fine but i payed for the fastest shipment but still took as long as the regular shipment would and I didnt like that

8 May 2024
Scentreach logo

Reply from Scentreach

Hello,
Unfortunately we do not have a 100% control over the shipping process, which means during the holiday/busy seasons, order will be most likely delayed! (which is also stated in our shipping policy)

That is the reason why your order arrived 3 business days late.


We apologize about the inconvenience.
Kind regards,
Scent Reach

Rated 3 out of 5 stars

Handled badly colognes leaked in the bag

When I got the box in the mail it was smashed in then when I opened the box and took the colognes out and then opened that bag two of the four had leaked out into the bag that was sealed. I have pictures but it’s not letting me post them on here.

28 May 2024
Unprompted review
Scentreach logo

Reply from Scentreach

Hello,
We're sorry to hear that the courier damaged your box + causing few samples to leak.

As we don't have any control over this and clearly it was courier(DHL) who damaged your box, you can still contact our support and we'll send you new, replacement samples.


Best regards,
Scent Reach

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