Staff were available to answer the phone and are very friendly. You can ring any of their officers for help with any queries. They are all logged into a central system. If you can't get through to you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more
Company replied
First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more
Company replied
Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, United Kingdom
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4.8
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very modern facility. Friendly helpful staff…
Very modern facility very competitive price. Lovely friendly staff 24hr access. Easy to access loading bay and plenty of low loaders to use for your stuff.
5 August 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Allan, Your feedback has been shared with the team and is greatly valued!
Friendly helpful staff in the office…
Friendly helpful staff in the office and onsite. The container was clean, secure and ventilated. Also best price locally that I could find.
1 August 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Catherine, Your feedback has been shared with the team and is greatly valued!
Lovely service and advice
Lovely service and advice, friendly and lovely support when collecting keys.
1 August 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Five star
Five star. Super quick, key in my had within a couple of hours. Paperwork simple, John's a star, looks after any needs.
29 July 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Andrew, Your feedback has been shared with the team and is greatly valued!
Very professional and helpful staff!
24 July 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Exceptional service
The receptionist couldn't have been more helpful. Nothing was a bother to her. She was very patient with us considering we are 75 and take longer to absorb info.
22 July 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review. Your feedback has been shared with the team and is greatly valued!
Quite straight forward really
10 July 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Great to work with SCA's admin people
Great to work with SCA's admin people. Very prompt to respond with any quesstion and very understanding to our specific circumstances as well; really appreciate the flexibility with our reservation as we didnt have a precsie date on when our goods would arrive in storage, nor the size of storage required. A good experience all round and happy with the condition of the storage container now that we are in. Thanks guys
10 July 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Matthew, Your feedback has been shared with the team and is greatly valued!
Kelly a little diamond,,
Kelly a little diamond,,, clear on rates and how it all works,,great service
5 July 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with Kelly and the team and is greatly valued!
Exceptional customer service
Exceptional customer service! Cannot recommend enough.
Storage was as described and cleaned before I arrived.
Original booking and then cancellation process was simple and user friendly.
14 June 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Andy, Your feedback has been shared with the team and is greatly valued!
Super friendly and helpful staff that…
Super friendly and helpful staff that go above and beyond. Clean and well organized location.
24 June 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
A very good customer service
A very good customer service. A good site clean and tidy cannot complain about the containers.
27 June 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Superb value and service - Sunderland
Superb value, good sized clean units and excellent customer service from Sarah. Would definitely use again and highly recommend.
1 May 2024
Unprompted review
Reply from SCA Self Storage Ltd
We are grateful for your positive and detailed review. Your feedback has been shared with Sarah and is highly appreciated! We sincerely thank you for your recommendations.
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Amazing and very helpful just got a…
Amazing and very helpful just got a 20ft container over the weekend and Kelly very helpful and no hassle
13 June 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive and detailed review. Your feedback has been shared with Kelly and is greatly valued!
Excellent customer service.
I spoke firstly to Sarah, then next call was with Kelly. These ladies are a credit to your company, really pleasant and helpful.
I ended up not needing the unit, but would absolutely use this company in the future.
2 June 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive and detailed review. Your feedback has been shared with the team and is greatly valued! We hope to see you in the future if the need ever arises.
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
I was dealt by a lady called Kelly
I was dealt by a lady called Kelly. She explained everything to me and was extremely helpful in showing me around. Her service was second to none. Would recommend you no problem.
7 June 2024
Reply from SCA Self Storage Ltd
We're thankful for your positive and thorough review. Your feedback has been conveyed to Kelly, and your recommendations are highly appreciated and valued!
Reply from SCA Self Storage Ltd
We appreciate your positive review. Your feedback has been communicated to the team and is highly appreciated!
Great service and reasonable prices
5 June 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
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