SCA Self Storage Ltd Reviews 395

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, often highlighting their willingness to go above and beyond to assist with storage needs. The service provided is frequently described as exceptional, with many appreciating the smooth, hassle-free process from inquiry to contract end, making stressful situations like moving much easier. People also commend the facilities for being clean, secure, well-maintained, and easy to access 24/7, offering peace of mind for their belongings. However, some people mentioned difficulties with the physical containers, finding them hard to open or close, or having internal beams that made them difficult to use. A few other people also felt that customer service was poor, citing issues with lack of assistance or unresolved problems despite payments.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers describing them as very helpful, friendly, and... See more

Service

Reviewers mention positive feedback about service, often describing it as exceptional, friendly, and helpful.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent,... See more

Facilities

People report positive experiences with facilities, highlighting them as clean, secure, and well-maintained.... See more

User experience

Users describe positive interactions with the user experience, with many finding the booking process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were available to answer the phone and are very friendly. You can ring any of their officers for help with any queries. They are all logged into a central system. If you can't get through to you... See more

Rated 5 out of 5 stars

We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more

Company replied

Rated 5 out of 5 stars

Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more

Company replied

Rated 5 out of 5 stars

First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Records Storage Facility
  4. Storage Facility

Written by the company

We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.


Contact info


4.8

Excellent

TrustScore 5 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very modern facility. Friendly helpful staff…

Very modern facility very competitive price. Lovely friendly staff 24hr access. Easy to access loading bay and plenty of low loaders to use for your stuff.

5 August 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the positive review Allan, Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Friendly helpful staff in the office…

Friendly helpful staff in the office and onsite. The container was clean, secure and ventilated. Also best price locally that I could find.

1 August 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the positive review Catherine, Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Lovely service and advice

Lovely service and advice, friendly and lovely support when collecting keys.

1 August 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Five star

Five star. Super quick, key in my had within a couple of hours. Paperwork simple, John's a star, looks after any needs.

29 July 2024
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Reply from SCA Self Storage Ltd

Thank you for the positive review Andrew, Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Exceptional service

The receptionist couldn't have been more helpful. Nothing was a bother to her. She was very patient with us considering we are 75 and take longer to absorb info.

22 July 2024
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Reply from SCA Self Storage Ltd

Thank you for the positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Great to work with SCA's admin people

Great to work with SCA's admin people. Very prompt to respond with any quesstion and very understanding to our specific circumstances as well; really appreciate the flexibility with our reservation as we didnt have a precsie date on when our goods would arrive in storage, nor the size of storage required. A good experience all round and happy with the condition of the storage container now that we are in. Thanks guys

10 July 2024
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Reply from SCA Self Storage Ltd

Thank you for the positive review Matthew, Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Kelly a little diamond,,

Kelly a little diamond,,, clear on rates and how it all works,,great service

5 July 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with Kelly and the team and is greatly valued!

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service! Cannot recommend enough.
Storage was as described and cleaned before I arrived.
Original booking and then cancellation process was simple and user friendly.

14 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

Thank you for the positive review Andy, Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Super friendly and helpful staff that…

Super friendly and helpful staff that go above and beyond. Clean and well organized location.

24 June 2024
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Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

A very good customer service

A very good customer service. A good site clean and tidy cannot complain about the containers.

27 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Superb value and service - Sunderland

Superb value, good sized clean units and excellent customer service from Sarah. Would definitely use again and highly recommend.

1 May 2024
Unprompted review
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We are grateful for your positive and detailed review. Your feedback has been shared with Sarah and is highly appreciated! We sincerely thank you for your recommendations.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, very helpful and knowledgeable.

16 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!

Rated 5 out of 5 stars

Excellent customer service.

I spoke firstly to Sarah, then next call was with Kelly. These ladies are a credit to your company, really pleasant and helpful.
I ended up not needing the unit, but would absolutely use this company in the future.

2 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're grateful for your positive and detailed review. Your feedback has been shared with the team and is greatly valued! We hope to see you in the future if the need ever arises.

Rated 5 out of 5 stars

I was dealt by a lady called Kelly

I was dealt by a lady called Kelly. She explained everything to me and was extremely helpful in showing me around. Her service was second to none. Would recommend you no problem.

7 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We're thankful for your positive and thorough review. Your feedback has been conveyed to Kelly, and your recommendations are highly appreciated and valued!

Rated 5 out of 5 stars

All as you would expect it to be…

All as you would expect from a great company!

6 June 2024
SCA Self Storage Ltd logo

Reply from SCA Self Storage Ltd

We appreciate your positive review. Your feedback has been communicated to the team and is highly appreciated!

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