O'Brien Self Storage Reviews 26

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Needed storage for our house move and renovation. O Brian’s were very helpful and did everything they could to make things run smoothly. Easy transaction and self explanatory, rolling contract... See more

Company replied

Rated 5 out of 5 stars

Super clean container, large size, the rental went without any problems and the office was always willing to help.

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using O'Brien Self Storage on numerous occasions over the years. Units are always clean, secure, tidy and generous in size. The service received has also always been... See more

Company replied

Rated 5 out of 5 stars

Perfect size storage for furniture whilst in between properties. Everything stayed clean and dry. Easy access whenever I needed it! Fair pricing too

Company replied

Company details

  1. Self-Storage Facility
  2. Storage Facility

Written by the company

O’Brien Self Storage – Storage Made Easy At O’Brien Self Storage, we make storing your belongings simple, secure, and stress-free. Whether you’re decluttering, moving home, or need extra space for your business, we’ve got a storage solution to suit your needs. Our sites across the North East are fully secure, with features such as CCTV, PIN-code access, and well-maintained units, giving you peace of mind that your items are safe. We offer a variety of unit sizes, from small rooms for personal items to large containers for larger loads, all at great value. We pride ourselves on friendly, helpful service. Our team is always on hand to answer questions and make sure your storage experience is as smooth as possible. With easy online booking and flexible rental options, O’Brien Self Storage truly makes storage easy.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Super clean container

Super clean container, large size, the rental went without any problems and the office was always willing to help.

30 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Hi Daniel,

Thanks for the feedback — we're glad everything went smoothly and that you were happy with the cleanliness and the container.

We appreciate you choosing us, and we're always here if you need storage again.

Kind regards,
The O'Brien Team

Rated 5 out of 5 stars

Good company to have a container with.

Good company to have a container with.

30 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Hi Steven,
Thanks so much for your kind words! We’re glad you’re happy with your container and appreciate you taking the time to leave a review. Thanks John

Rated 5 out of 5 stars

So easy to arrange brilliant service…

So easy to arrange brilliant service never known anything so smooth will use again

25 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Thank you for your review. I'm glad everything worked well for you and that the process was smooth. We really appreciate your feedback. Thanks again John

Rated 5 out of 5 stars

very reliable very easy to sort out…

very reliable very easy to sort out with staff very polite and helpful would highly recommended .

24 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Thank you, Louise, for the feedback. We're pleased that everything was easy to arrange and that our staff looked after you. - John

Rated 5 out of 5 stars

Excellent secure facility 24hr…

Excellent secure facility 24hr security. Bone dry immaculately clean container.

18 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Thank you for the great feedback. We're pleased that the security and cleanliness met your expectations. Thanks again for choosing us. - John

Rated 5 out of 5 stars

Perfect size

Perfect size storage for furniture whilst in between properties. Everything stayed clean and dry.
Easy access whenever I needed it! Fair pricing too

8 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Thank you, Sharon, for your kind review. We're glad everything worked well for you while you were between properties. Thank you for choosing us, and we wish you all the best in your new place. - John

Rated 5 out of 5 stars

Can not fault !

From arranging access, to leaving the site… everything from communication to friendliness of all staff was 100%.
The site is well spaced, so no issues getting to container.

5 March 2026
Unprompted review
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Reply from O'Brien Self Storage

Thank you for the great review.
Good to hear everything went so smoothly.
Thanks for choosing O’Brien Self Storage, and we are here if you ever need us again. Thanks

Rated 5 out of 5 stars

Open all year 24/7 even Xmas day give…

Open all year 24/7 even Xmas day give deposit back asap absolutely no problems would recommend to anyone wanting a storage container

31 December 2025
Unprompted review
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Reply from O'Brien Self Storage

Hi David,

Thanks for leaving a review :) much appreciated. Glad everything went smoothly for you, especially with access and the deposit return. Good to hear it all worked as it should.

All the best,
O’Brien Self Storage

Rated 5 out of 5 stars

Excellent storage solution

Really easy to set up and a range of sizes of storage. Facility very clean and plenty of trollies to use. Staff friendly and helpful. Location very good and access excellent.

5 January 2026
Unprompted review
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Reply from O'Brien Self Storage

Hi Amanda,

Thanks for the great review. We’re glad you found everything easy to set up and that the facilities and access worked well for you. Really appreciate you taking the time to share your experience.

Thanks again,
O’Brien Self Storage

Rated 5 out of 5 stars

Brilliant.

Absolutely brilliant. Fantastic support and thoroughly professional in ll aspects. Cannot recommend highly enough. Thanks to all.

5 February 2026
Unprompted review
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Reply from O'Brien Self Storage

Hi Geoff,

Thanks very much for the kind words. We’re really pleased you were happy with the service. As a small team, it means a lot to hear this.

All the best,
O’Brien Self Storage

Rated 5 out of 5 stars

Very easy to arrange

Very easy to arrange, easy to enter site and no problems with container. Once we had finished storing our stuff our deposit was returned quickly.

14 December 2025
Unprompted review
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Reply from O'Brien Self Storage

Hi Brian,
Thanks very much for the 5-star review. We’re really pleased to hear everything was easy to arrange and that access to the site and container was hassle-free. Great to know the deposit refund was returned quickly too.
Thanks again for choosing O’Brien Storage — it’s much appreciated.

Rated 5 out of 5 stars

Same day booking

Same day booking, very easy to deal with and very helpful! Would happily use again if moving house again. Deposit and extra owed money refunded promptly. 5*

18 December 2025
Unprompted review
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Reply from O'Brien Self Storage

Hi Tom,
Thanks for the great review ⭐
We’re happy we could help with a same-day booking and make things straightforward for you. It’s also good to hear the refunds were handled promptly. We’d be more than happy to help again if you ever need storage in the future.
All the best,
The O’Brien Storage Team

Rated 5 out of 5 stars

Situated in a convenient and very secure location.

Situated in a convenient and very secure location. The containers are clean, new, the doors open and close easily

5 December 2025
Unprompted review
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Reply from O'Brien Self Storage

Thank you, Paul. We’re glad you found the site secure and convenient, and that the containers are clean and easily accessible. Thanks for choosing O’Brien Storage and for leaving such positive feedback.

Rated 5 out of 5 stars

Good experience

Big thank you to John and Lee who go above and beyond to help.
Excellent service

2 December 2025
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Reply from O'Brien Self Storage

Thanks so much for the review. Really appreciate the kind words — it means a lot to hear that Lee and I have been able to help and that the service has been excellent.
Thanks again for choosing us.
John

Rated 5 out of 5 stars

Excellent storage facility

Super easy to work with these guys. Nothing was a problem for them. Good facilities at the storage warehouse.

2 December 2025
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi Sharon,
Thanks for taking the time to leave a review. Really pleased to hear everything was super easy for you and that the facilities worked well.
If you ever need anything, we’re always here to help.
Thanks again,
John

Rated 5 out of 5 stars

John who runs the storage is a cracking…

John who runs the storage is a cracking bloke ...very helpful ...
Couldn't ask for anyone better to run the place ...
Although I had to give my unit up for health reasons at the time ...I would go back there no bother if I needed to

2 December 2025
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Reply from O'Brien Self Storage

Hi Michael,
Thanks so much for the really kind words — it means a lot. I’m glad we were able to help while you were with us, and I’m sorry to hear you had to give the unit up for health reasons.
You’d be more than welcome back any time if you ever need storage again.
Thanks again,
John

Rated 5 out of 5 stars

SECURE AND WELL LOOKED AFTER INTERIOR…

SECURE AND WELL LOOKED AFTER INTERIOR STORAGE WITH FLEXIBLE ACCESS

2 December 2025
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Reply from O'Brien Self Storage

Hi,
Thanks for leaving a review. Really glad to hear you felt the indoor storage was safe, well looked after, and easy to get to when you needed it.
If you ever need us again, give me a shout.
Thanks,
John

Rated 5 out of 5 stars

Great facilities and location right…

Great facilities and location right next to A19.

Staff are very helpful goes the extra mile for you

28 November 2025
Unprompted review
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Reply from O'Brien Self Storage

Hi Rob,
Thanks for the review. Great to hear you’re happy with the facilities and the location — being right off the A19 is definitely handy.
Appreciate the kind words about the team, too; we always try to go the extra mile.
Thanks again,
John

Rated 5 out of 5 stars

Six Years of Excellent Storage and Support

We've been a client of O’Brien Self Storage for around six years now, and they’ve been excellent from day one. Their pricing is very reasonable for the quality of the site, which is always well maintained. Any issues have been sorted promptly and professionally.

It’s been good to see the company investing in the site over the years. The upgrade work has always been carried out thoughtfully, and we’ve never been inconvenienced by it. John Hibberd has been a great point of contact, and his team are consistently helpful. On several occasions we’ve phoned at short notice needing extra storage, and the team have always come back quickly with a practical solution.

I’d happily recommend O’Brien Self Storage as one of the most professional storage providers in Tyne & Wear.

27 November 2025
Unprompted review
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Reply from O'Brien Self Storage

Hi Simon,
Thanks so much for taking the time to leave such a detailed review. We really appreciate you being with us for about 6 years—it means a lot.
Great to hear you’ve found the site well-maintained and the pricing good value, and I’m glad any issues have been dealt with quickly. We’ve put a lot into upgrading the site, so it’s brilliant to know it’s been noticed without causing any disruption.
Thanks as well for the kind words about the team and me. We’re always happy to help, especially when you’ve needed extra storage at short notice.
Really appreciate the recommendation — it genuinely makes a difference.
Thanks again,
John

Rated 5 out of 5 stars

Great experience from the outset

Great experience from the outset - really great people to deal with and the facility is excellent. We opted for indoor storage and they couldn't be better - total peace of mind, hence the 5 stars.

7 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi Matt,
Thanks so much for the great review. Really pleased to hear you had a smooth experience from the start and that the indoor storage has given you total peace of mind.
Appreciate the 5 stars and the kind words about the team; it means a lot.
If you ever need anything at all, just let us know.
Thanks again,
John

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