Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can tell for sure that customer…
I can tell for sure that customer service is a top priority for Scandinavian biolabs.
My issue was resolved within a few hours a Saturday thanks to Louie.
2 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Christos,
Thank you for sharing your experience with us. We always aim to provide timely and reliable support, so it’s great to hear Louie was able to help resolve everything quickly for you.
Best,
Denise from Scandinavian Biolabs
Spam
You sign up as a one-off but once they get your details they continue to spam you even when you ask them not to
2 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Tim,
Thank you for taking the time to share your voice with Scandinavian Biolabs.
I am sorry to hear that you find our service that way. We are passionate about assisting you in the best way possible with personalized support. It would be great if you could help me locate your account, as I understand that you didn't mean to have a recurring subscription, but you wanted a one-time order.
Our product, especially the Hair Activation Serum, has gone through a clinical study, and the efficacy should be visible when one finishes 5 serums for 150 days (1 bottle per month). This is one of the reasons why we have a subscription system to facilitate the order experience. Of course, people can deactivate it and reactivate it whenever they want from the customer portal page before the order placement.
Regarding the customer portal page and the order renewal, we send a welcome email to guide customers to this portal page so they have access to it by creating a new password. On top of that, we send an order pre-alert notification email 5 days before the order placement, so they can modify anything in the subscription on the customer portal page.
We trust the email communication clarifies the portal page and the subscription system, but if it is not clear enough to you, feel free to reach out at contact@scandinavianbiolabs.com so we can assist you further.
Thank you for your cooperation in locating your account. Look forward to hearing from you and assisting you further.
Best regards,
Ayane from Scandinavian Biolabs
BIG thanks to Denise - she did a great job!
Denise went out of her way to support a refund and return of unused product.
She handled my situation with compassionate understanding. I really am very appreciative. Denise, you are a credit to the team.
BIG thanks Denise!!
1 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Cindy,
Thank you so much for your incredibly thoughtful words. It truly means a lot to hear that you felt supported and cared for throughout the process. I’m very grateful for your kindness and appreciation.
Best,
Denise from Scandinavian Biolabs
Monaliza was very helpful
30 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Jack,
Thank you for taking the time to share your experience. It means a lot to us to hear that our team was able to support you effectively.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Best,
Denise from Scandinavian Biolabs
Had issue with delivery and Denise…
Had issue with delivery and Denise acted so quickly I was shocked how fast the resolution was. Thank you I really appreciate the effort
29 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Kurt,
Thank you for sharing your experience. I’m really glad I could help get everything sorted quickly for you.
If you ever need anything else, don’t hesitate to reach out.
Best,
Denise from Scandinavian Biolabs
Very good customer care from
Very good customer care from Ayane Sakamoto, who sorted out my previous complaints and problems.
27 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ivor,
Thank you for your kind words, it truly means a lot. I’m happy to hear your concerns were handled well and that everything was resolved.
We’re always here if you need any further support.
Best,
Denise from Scandinavian Biolabs
Great product, great customer service
I’ve been having a lot of success with their hair serum and even got my mom started on it! After a small subscription mix-up, Monaliza quickly and kindly fixed my issue! So grateful!
29 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi SM,
Thank you for sharing your experience. It’s great to hear that you’re seeing positive results and that the issue was resolved smoothly.
We truly appreciate your support and are glad we could help. If you ever need anything, we’re always here for you.
Best,
Denise from Scandinavian Biolabs
Fantastic service
Fantastic service! Had an issue with my delivery address which was not their fault - quick response and all sorted. Thanks especially to Angela for getting this all arranged for me, keeping me informed all the way and for making me feel stress free regarding the whole situation.
29 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Joanne,
Thank you for your kind words. I’m really glad everything was sorted quickly and that you felt supported throughout.
We appreciate you taking the time to share this, and we’re always here if you need anything in the future.
Best,
Denise from Scandinavian Biolabs
I reached out to this company and they…
I reached out to this company and they responded very quickly. They dealt with my inquiry and resolved the issue without any problems. Their customer care is excellent.
28 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi James,
Thank you for taking the time to share your experience. It’s great to hear everything was handled smoothly and that our team could support you quickly.
We truly appreciate your feedback and your trust in us.
Best,
Denise from Scandinavian Biolabs
The team reacted fast to my request and…
The team reacted fast to my request and it went very smoothly. Kudos to this kind of support rarely seen now a days.
27 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ivan,
Thank you for your kind words. I’m really glad to hear your request was handled efficiently and that everything went smoothly.
We appreciate you recognizing the team’s effort, it means a lot.
Best,
Denise from Scandinavian Biolabs
Louie F has given me an excellent customer service
My request was taken care of immediately by Louie F of Scandinavian Biolabs and was resolved the most easy way
25 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Patrick,
Thank you for your feedback. I’m happy to hear your request was resolved quickly and without any hassle.
I’ll be sure to share your kind words with the team.
Best,
Denise from Scandinavian Biolabs
I have enjoyed the products offered by…
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was super helpful in getting the confusion sorted. I look foward to ordering my products as and when needed without hesitation due to the strong customer support
25 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Devin,
Thank you for sharing your experience with us.
I’m really glad we could help resolve the confusion around your accounts and get everything back on track. It means a lot to hear that you feel confident continuing with us, and I’ll be sure to pass your kind words on to Angela.
If you ever need anything along the way, we’re always here to help.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Darraigh,
Thank you for your kind words. It’s great to hear Hasan was able to support you and make the experience a positive one.
We truly appreciate you taking the time to share this.
Best,
Denise from Scandinavian Biolabs
Scandinavian Biolabs has a wonderful…
Scandinavian Biolabs has a wonderful customer service. Angela is kind, patient and professional. Other companies could learn from Scandinavian Biolabs.
28 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Melinda,
Thank you for your thoughtful feedback. It means a lot to hear that Angela made such a positive impression with her support.
We really appreciate you sharing your experience with us.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Iris,
Thank you for your kind message. We’re really glad to hear you’ve had a positive experience with us.
Your feedback means a lot to the team.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Jane,
Thank you for taking the time to share your experience. I’m really glad to hear everything arrived smoothly and as expected.
We appreciate your support and hope you enjoy using the products.
Best,
Denise from Scandinavian Biolabs
My last order still has not arrived
My last order still has not arrived, but Elisa Dobruna from costumer service, has handled my complaint quickly, without a hitch.
27 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Ferenc,
Thank you for your feedback. I’m sorry again for the delay you experienced, but I’m glad our team was able to step in quickly and help resolve it for you.
We truly appreciate your patience throughout.
Best,
Denise from Scandinavian Biolabs
Monaliza was most helpful
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has been exceptional so far; it's a rare feeling when you know that whatever question you have, you will get the answer within minutes, via chat or email.
27 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Anna,
Thank you so much for your kind words. It’s great to hear that the issue with your order was resolved quickly and smoothly.
We’ll be sure to share your feedback with Monaliza, it means a lot.
Best,
Denise from Scandinavian Biolabs
Quick resolution
24 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Kacper,
Thank you for your feedback. We’re glad we could help resolve things quickly for you.
If you ever need anything else, we’re always here to help.
Best,
Denise from Scandinavian Biolabs
Monaliza was the best solving problems…
Monaliza was the best solving problems i felt. Like i am talking to my friend 😻🥰 thx u
26 April 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Sohaila,
Thank you for your lovely message. It means a lot to hear that you felt supported throughout your experience.
We’ll be sure to pass this on to Monaliza.
Best,
Denise from Scandinavian Biolabs
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