Been using all the products for over a year now .Happy customer !. Wish I had started sooner . Shampoo/conditioner/serum are excellent. The hair roller is definitely beneficial and the new temples rol... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Monaliza was most helpful. I was impressed by how quickly she helped me adjust the order, saving me the trouble of returning the product that I'd added by mistake. Overall, the customer service has be... See more
Company replied
I have enjoyed the products offered by Scandinavian Biolabs. I had recent issue with subscription delivering too much product. For some reason two accounts were set up under my email. Angela was su... See more
Company replied
I've had leaky serum bottles from 2 of my orders but they always help with refund or replacement. First time I was sent another bottle of serum, this time they made me a 30% refund (price of 1 bottle)... See more
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Company details
Written by the company
We take naturally effective and vegan-friendly active ingredients, all derived from nature, and use super-clever biotechnology to nurture them into products that work – always in harmony with your body – to make your hair fuller, stronger and happier. We call it Bio-harmonic hair-care. And that's not just talk. We have the research papers and the clinical test results to prove it. So here's to hair so healthy it could probably run a 10k. Here’s to getting thicker, fuller locks without that long trip to Turkey. Let’s all wave a not-so-fond farvel to shedding, harsh chemicals and nasty side effects, and say a big hello instead to a lot more natural confidence. And did we mention it smells pretty damn good too?
Contact info
Kronprinsessegade 54, 4.tv., 1306, Copenhagen, Denmark
- +4570605708
- contact@scandinavianbiolabs.com
- scandinavianbiolabs.com
4.5
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from…
Excellent customer service from ordering to arrival of Order .Emails to keep you informed of the delivery date scheduled and a complimentary email received when delivery has been completed to confirm delivery
13 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Lisa,
Thank you for sharing your experience with us. It’s wonderful to hear the communication and delivery updates helped make everything feel smooth and well supported from start to finish.
Best,
Denise from Scandinavian Biolabs
Great customer support
I've been satisfied costumer for a few years. Recently I had a problem with delivery, which was promptly resolved by Elisa.
13 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi PE,
Thank you for your continued trust over the years. We’re very glad Elisa could step in quickly and help resolve the delivery issue for you.
Best,
Denise from Scandinavian Biolabs
Totally useless
Totally useless, and be careful to your skin if you use it, it destroys my face skin in 2 months.
1 January 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Simon,
Thank you for sharing your honest feedback with Scandinavian Biolabs.
I am deeply sorry and concerned to hear about the reaction you’ve experienced. At Scandinavian Biolabs, the safety and well-being of our customers is our absolute priority, and we take reports like yours very seriously. This is certainly not the experience we want for our customers.
While our hair products are not meant to be on the facial skin unless the eyelash serum, I would like to understand how this happened to you. It would be great if you could specify your situation more in the email at contat@scandinavian biolabs so I can assist you in the best way possible.
Thank you for your cooperation. Look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs
Use the product for about a year did…
Use the product for about a year did not notice any difference here continued to thin
12 May 2026
Unprompted review
Reply from Scandinavian Biolabs
HI Ben,
Thank you for sharing your experience with Scandinavian Biolabs.
I appreciate you for being with us for the past year. I am truly sorry to hear that you haven't seen the desired results after a year of use. While I understand your disappointment, please rest assured that we are here to support you, whether you have seen results or not.
Upon checking your order history, I can see that you have placed the order as prescribed, 1 serum per month. If you follow this prescription but haven't seen the results, I would suggest 2 things, if you haven't tried: Consultation with our hair care specialists, and the 150-Day Money-Back Guarantee. The specialists should be able to provide you with personalized advice, and the Guarantee should cover 5 months' worth of your orders with the photo documentation submitted in the claim. Feel free to visit our guideline page: https://scandinavianbiolabs.co.uk/pages/money-back-guarantee
Please let me know if there's anything more I can assist you with, and I am more than happy to help in the best way possible.
Best regards,
Ayane from Scandinavian Biolabs
Everything super easy and fast
Everything super easy and fast!
Can’t complain at all and my issue got solved right away!
12 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mairhofer,
Thank you for the great feedback. We’re happy to hear everything was handled quickly and smoothly, and that your issue could be resolved right away.
Best,
Denise from Scandinavian Biolabs
No active subscription showing on my…
No active subscription showing on my account yet they still took nearly £150 from my account.
Do not trust their systems
11 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Michelle,
Thank you for taking the time to share your voice with Scandinavian Biolabs.
I am sorry to hear that an unwanted order was made, surprisingly.
Typically, when an auto order was made, it should have come out of the subscription.
We usually send a welcome email once the subscription order is placed to guide customers to the customer portal page, where they can arrange their subscription whenever they want before the next subscription order is placed.
We also send an order pre-alert email 5 days before the next order placement, so they have enough time to arrange it.
When you say your account shows no active subscription, it can be the case that you're logging into another store's portal page that doesn't have your subscription. It is worth noting that one customer account is associated with only one store. Therefore, it is important to keep using the same store where you made the first subscription order. Since we have 3 English-based stores (UK/US/Global), it may be confusing for you, but you can check the ending of the URL, "co.uk", ".us", or ".com".
Please let me know how I can assist you further by contacting us at contact@scandinavianbiolabs.com, and I am more than happy to help in the best way possible.
Look forward to hearing from you.
Best regards,
Ayane from Scandinavian Biolabs.
Fantastic product and customer service
Fantastic product and customer service. I have recommended this company to several friends and family as I noticed reduced shedding from as soon as 1 month through use of the nutrient bundle (plus micro-needle roller) and have observed several regrowth cycles since commencing in the last year (started May 25). My primary causes of hair loss were presumed as peri-menopause combined with a prolonged stress phase in my early 40’s. I also use the eyelash serum which is equally brilliant and confidence building… no more need for falsies!! My mother is 70+ and is back to wearing mascara after 20+ years, since using the serum for only a month. x
1 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi SJJ,
Thank you so much for taking the time to share such detailed feedback and for recommending us to your friends and family. We truly appreciate hearing about your journey and are very happy to know the products and support have been a positive part of your routine.
Your kind words about both the hair and eyelash products mean a great deal to us, and we’re grateful to have your trust and support.
Best,
Denise from Scandinavian Biolabs
Perfect customer service Lisa
8 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Pablo,
Thank you for the great feedback. We’re very happy to hear Lisa provided such a smooth and positive support experience for you.
Best,
Denise from Scandinavian Biolabs
great customer service by Angela and…
great customer service by Angela and helpful everytime with solutions and advice.
6 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Chris,
Thank you for your kind words and for highlighting Angela’s support. It’s great to hear she was able to guide you clearly and provide helpful solutions throughout your experience with us.
Best,
Denise from Scandinavian Biolabs
Great customer service and prompt…
Great customer service and prompt resolution to queries
5 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Gui,
Thank you for sharing your experience with us. We’re very glad to hear the team could assist you quickly and make the process smooth and straightforward.
Best,
Denise from Scandinavian Biolabs
Impressive professionalism and a quick…
Impressive professionalism and a quick response from Angela. I needed an address change and she took care of it right away.
5 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Caroline,
Thank you for taking the time to leave this lovely review. I’m happy to hear Angela could assist with your address update quickly and make sure everything was sorted without hassle.
Best,
Denise from Scandinavian Biolabs
Fast response time and clear information
5 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Neha,
Thank you for your feedback. We’re pleased to hear the information provided was clear and that the team could assist you promptly.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Mr Antonio,
Thank you for taking the time to share your experience with Scandinavian Biolabs.
I am sorry to hear that you don't want to order again. Upon checking the conversation history and order history, your initial order was selected as a subscription, which is why UK260641 was created. Before this order placement, we sent a welcome email to guide you to the customer portal page, where you can adjust your subscription, and an order pre-alert email 5 days before the order placement, so the customer has enough time to modify the subscription if needed. We aim to deliver the order as swiftly as possible, and it is often challenging for us to cancel the shipping due to this packing speed, once the order is placed.
Apologies if there's any confusion in the cancelation procedure. Once the subscription is canceled, the new order won't be generated, but if you do this right after the new order placement, this cancelation doesn't stop the order shipment, but only the future orders that the subscription cancelation can stop.
Once the order is delivered, you may return it within 14 days from the order receipt date. You may find more information on our website, Support - Help Center - Shipping & Returns - Make a Return.
Subscription is to assist customers in making the order process easier to follow the prescription (1 bottle of the serum product per month) to see the best outcome. We simply wanted to support the customers by helping ensure the order pattern and the journey to see the results.
Please let me know if there's anything more we can do, and we are always happy to assist you in the best way possible.
Wish you a great day.
Best regards,
Ayane from Scandinavian Biolabs.
Why I had to cancel
I wish I was able to benefit, but my health and age is now my main concern. Angela Flores email was clear.
5 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Stephen,
Thank you for sharing your experience with us. We completely understand that priorities can change, and I’m glad Angela was able to support you clearly and help make the process easier.
Best,
Denise from Scandinavian Biolabs
Reply from Scandinavian Biolabs
Hi Tershia,
Thank you so much for the kind shoutout. We’ll make sure Louie sees your message, and we truly appreciate your support.
Best,
Denise from Scandinavian Biolabs
Monaliza was great!
Monaliza was great!
She helped me resolve 2 orders that had been sent but I was unable to pick up, the orders were organized to be resent for me with no extra charge. It was swift and easy.
5 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Gabriel,
Thank you for your thoughtful review. I’m very happy to hear Monaliza was able to help resolve both orders quickly and make the process easy for you.
Best,
Denise from Scandinavian Biolabs
Excellent customer service
I have been in trouble with my delivery because of the post office and I didn't get my product... I contacted Scandinavian Biolabs for support and they offered to send the package again at no cost even though it was not their fault. Luckily the post did eventually give me the package and I let the client services know about it so they would not need to send the package again. Thanks Louie! You did great for me.
4 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Liliana,
Thank you for taking the time to share this. Delivery situations can definitely be stressful, so I’m glad Louie was able to support you and stay proactive while everything was being clarified with the post office.
Best,
Denise from Scandinavian Biolabs
I can’t believe the process of getting a subscription CANCELLED these companies today…
I can’t believe these companies today give you such a hard time to cancel their products. This is crazy and I don’t appreciate it!! Cancel this subscription.
Janelle
4 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Janelle,
I’m really sorry to hear about your experience, and I understand how frustrating this must have felt.
I can see that we’ve already been in touch with you via email and your request has been taken care of there. This should not have been a difficult process, and we appreciate you bringing this to our attention.
Thank you for your feedback, as it helps us improve.
Best,
Denise from Scandinavian Biolabs
We love the product & Oktay's customer service
My wife and myself we love the product using it for over one year now and giving us really great results, already after 3 months we had no hair loss anymore, and in subsequent month growing back stronger. I wanna also mention their great customer service, in particular Oktay who is always very helpful and extremely customer oriented.
4 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Mark,
Thank you for your continued trust and support over the past year. It’s wonderful to hear both you and your wife have had such a positive experience, and we truly appreciate your kind words about Oktay and the support provided.
Best,
Denise from Scandinavian Biolabs
Superb customer service
I had a problem with the delivery of my products (lost in transit), but once I let the team know, they sent out a new set within 48 hours, and this was over a weekend too. Very responsive customer service team (especially Louie F) - very much appreciated! Thank you.
4 May 2026
Unprompted review
Reply from Scandinavian Biolabs
Hi Catherine,
Thank you for your kind feedback. I’m very glad the team could act quickly to resolve the shipping issue and make sure a replacement reached you without unnecessary delay.
Best,
Denise from Scandinavian Biolabs
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