I’m so happy I’ve found smarterbuys store, they’re similar to what was Brighthouse but better. I ordered a Aldis corner sofa. It took around 8 weeks to arrive but I’ve just recently unpacked it and pu... See more
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Found this company on off chance thought would give it a go Simple fill all details out online After hour nice lady named Nicola rang say they need acress all 3 months bank statements,I’d,fo... See more
Company replied
First of all I would like to commend vicky on your professional and respectful responses to each and every review. Great work, also as a new customer I am so happy with how quick and straight forward... See more
Company replied
I have never been more pissed off ! Ordered a bed seven weeks ago it arrived , oh turns out parts are missing the most important parts like BOLTS! And wooden stands that lift the bed up and two more... See more
Company replied
Company details
Information provided by various external sources
Smarterbuys Store is an ethical weekly payment store helping people to buy the household items they need at affordable prices. How does the Smarterbuys Store work? 1. Visit our site and select your landlord's logo: https://www.sbstore.org/ 2. Choose your product(s) and check out our package deals 3. Apply for Affordable Credit by completing the online application 4. Provide our helpful and friendly team with your proofs 5. Enjoy your purchases! Talk to our friendly staff today on 0300 0500 0975
Contact info
Amos Drive, DH9 7YE, Stanley, United Kingdom
- 03005000975
- info@sbstore.org
- sbstore.org
2.9
Average
231 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
14 November 2019
Unprompted review
Reply from Smarterbuys Store
Thanks a lot Sheena for the 5* review. Its great to get good feedback like this.
thanks again
Vicky
I absolutely love this store
I absolutely love this store! Great customer service and quick applications when they can be done quickly, would recommend to anyone!!
3 November 2019
Unprompted review
Brilliant service
Brilliant service. Would definitely recommend. Friendly staff 5 stars would give 10
30 October 2019
Unprompted review
Very happy Adam was great and very…
Very happy Adam was great and very helpful. Whole process so easier. Thank you so much. Didn't think I would have been approved so easy
20 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Beverly
Thanks a lot for your 5* review. We do our best to make the process as smooth as possible.
Regards
Vicky
Reply from Smarterbuys Store
Thank you for your 5* review Desmond much appreciated
Please do recommend us!
Regards
Vicky
Friendly fast service 5 star
14 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Vicky
Thank you for your review it's much appreciated!
Regards
Vicky
Very easy to do and amazing help paying…
Very easy to do and amazing help paying fortnightly amazing staff a big thankyou
8 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Kevin
Thanks a lot for the great 5* review. I'll pass your comments to the team, it makes a real difference to them get this type of feedback. Thanks a lot
regards
Vicky
Always an amazing service
Always an amazing service. Thank you Smarterbuys
7 October 2019
Unprompted review
Reply from Smarterbuys Store
Thank you Bevan for the fantastic review!
Regards
Vicky
Easy to navigate
Easy to navigate
Get what you've paid for
No hidden costs
Excellent customer service
6 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Anne
Thanks a lot for your 5* review and I'm really happy to hear you've found the new site easy to use. We never charge more than the total payable with all costs shown upfront. The customer service team will get a pat on the back (and biscuits) for your comment! Thanks again
regards
Vicky
Excellent service....really quick to…
Excellent service....really quick to call back after doing application and easy to send back documents needed
6 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Kerrie
Thanks a lot for your kind words about the team and your 5* review. We try to make the process as quick and easy as possible. Thanks again
Regards
Vicky
Reply from Smarterbuys Store
Thanks a lot for your great review Hayley.
Regards
Vicky
fantastic weekly payment store easy to…
fantastic weekly payment store easy to access, friendly staff and great customer service
5 October 2019
Unprompted review
Reply from Smarterbuys Store
Thanks for your great review Tracy.
I'm pleased you found the new site easy, and that the team provided a good service to you.
Regards
Vicky
Fab service from start to finish
Fab service from start to finish, wouldn't use anyone else now, on my 4 th item now, ive had a fridge cooker and 2 TVs, bedroom furniture next, can highly recommend
5 October 2019
Unprompted review
Reply from Smarterbuys Store
Thanks so much for the brilliant review, Angela!
I am so happy that you are happy with Smarterbuys Store and would use us again.
Regards
Vicky
Great service
Great service, so easy and helpful, and I get to save money too if you chose to do so, would highly recommend
4 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Sarah
Thank you for the great 5* review. Our save-as-you-pay service works for lots of people and helps with planning for events throughout the year. Thanks again
Regards
Vicky
Exellent customer service
Exellent customer service. Been using smarterbuys for several years now. Helpful friendly customer service talks you through your application or queries. So easy to order on line with the new system.
4 October 2019
Unprompted review
Reply from Smarterbuys Store
Thanks a lot for the great review Tracey, your kind words about the team are much appreciated.
Regards
Vicky
Brilliant customer service always…
Brilliant customer service always polite arrange everything for you
4 October 2019
Unprompted review
Reply from Smarterbuys Store
Hi Tracy
Thanks so much for this great feedback on the team
regards
Vicky
great store
great in a bind and small easy payments just wish the sofas were cheaper and the option to pay over 1 or 2 year rather than just 2 but still love it they are always helpful and we're great when my money was stopped very patient and added no fees
4 October 2019
Unprompted review
Reply from Smarterbuys Store
Really appreciate the 5* review Toni, thank you.
The total payable on the site and the agreement is always the total payable, there are no hidden fees or charges. Changes to the timescale won't happen for a while, but I will take a look at the sofas.
Paying more and using your savings to pay off early can reduce the timescale, if that helps. Thanks again
regards
Vicky
Reliable and very good
4 October 2019
Unprompted review
The item you get from smarterbuys…
The item you get from smarterbuys excellent quality and the prices are alot better than Bright house and I would recommend them to everyone I know
4 October 2019
Unprompted review
Reply from Smarterbuys Store
Thank you for your 5* review, its much appreciated. We always aim to have lower prices than the big players in the market.
Regards
Vicky
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