Savoy Timber Reviews 822

No problems at all good email comms delivered on the day ,delivery driver very nice guy help me move all the timber to were I wanted it. & a good price

Needed to change a delivery date after an order was placed, but could not get hold of the Wigan branch for love nor money. Called multiple times over multiple days, nor did we receive any response to the email sent.

We are so pleased with our new worktops. They fit perfectly and they look perfect. Great quality and a good finish. The delivery was hassle free and prompt. Will recomend. Thankyou

I have today looked on the savoy timber website and subsequently ordered some doors. I required expedited delivery for the doors as they require fitting this week. I read through the delivery and home delivery options finding an option for deliveries on orders made before 10.30, this option should be selected at checkout. If the delivery option isn't offered at checkout telephone for an express delivery quote. I completed the order and made a call to customer services. The call handler stated the company do not offer an express delivery, he didn't know why I thought they did. I explained it was on the web site reply "no it isn't " a little argument followed regarding lead times. I then took him through the website page by page to where it does state it reply " oh, we don't do that on doors"
I pointed out that it was misleading he replied " no its not" . I informed him that his attitude as a customer service agent was not very good he replied " yes it is" I asked for his name which he gave as Dave, the conversation went downhill from then and was terminated by him.
Please be aware all of the 6000 products are not avaliable as an express delivery option.
I have received a telephone call from Anthony who expressed his concerns over what had occurred. He has made an apology on behalf of the company and assured me the website will be looked at and corrected where necessary,which I was happy to accept.
I have had good previous experiences with this company and hope that this is a one off.

Bought new staircase items...very easy from order to purchase. Shout out to Simon who cut all the wood to size...very helpful.

I tried to order a sample but could not order it online so I contacted customer services via email and they said send the link of what you would like a sample of and we will get the supplier to send this, we sent the link on the 2nd Feb and never heard anything back so sent a further email on the 10th to ask for an update and again have not had a response.

Great experience from order to delivery.

I very much doubt I'll go anywhere else for my timber orders from now on, emails were answered promptly, a follow up phone call was friendly and efficient, and the cutting service was extremely high quality. To top it off, the delivery was first class. Not a single gripe from me. I ordered from the Wigan Branch.

Was looking for beading in the Talbot Road Branch Blackpool, and was served by Alisha and she went above and beyond to track down what I needed from other stores, an asset to the company.

We wanted a new slat for our garden bench. We found the staff were friendly and professional. They cut the piece of wood to the exact size we needed and it was an excellent price.

Delivered early, amazing service. Simon, The delivery driver went above and beyond i couldn't be happier

Great service - Alisha really helped me out as I didn’t know exactly what I wanted.

This is only relating to Blackpool Branch
3 visits 3 bad experiences
1 ordered and paid for delivery. Got a call to say the old lady who served me had made a mistake and my order was now more expensive which l had to pay. What happened to mistakes cannot be rectified when you have left the shop
2 on another visit went to counter but you have to go to back of shop to try and catch someones eye floating around to see if they have it in? Then you go back to counter to pay. How about a conputer system that updates stock? You can be stood at back near cutting part for 10 minutes before being acknowledged
3 endured the ignorant gossiping women on till until one condesended to serve me. Paid for delivery which is any time between 8am and 5pm and £15.00 although l am a minute away
It did come but minus main part of delivery!!
Got carpenter coming tomorrow. Hes been booked for 12 weeks and wont be able to complete job
THIS PLACE IS A SHAMBLES
Avoid at all costs
Genuine review reciepts available to prove

Savoy timber Blackpool
Little Stewart was so so helpful. He went above and beyond. Excellent customer service. Bought panelling he measured and cut for me what a guy. Thank you

Always shop at the wigan branch, nothing is too much trouble, I went in with quite a big list of measurements for them to cut for me the guy who cuts the wood was happy to help with a smile on his face, 100% customer service. Thank you

We had one of our interior doors replaced with a made-to-measure bifolding door. The online ordering process was very easy and we were kept informed of the delivery date and timeframe. The delivery driver was polite and very helpful.

Ordered a bifold internal door for my bathroom from Savoy Timber as they were the only ones I found that would do custom size at a decent price. Paid around £200 for a product that was dented and flimsy, the mechanism provided is the cheapest and the doors have a huge gap in the middle offering no privacy. They don't stay in place as there is only 1 pivot at the top that has no proper spring stoppers nor bottom pivot. The doors have literal cardboard inside. Such a disappointment and waste of money!

Ordered work tops . Arrived 3 days later . Very pleased with quality

Good items. Delivery was spot on thanks to your driver andy.

We purchased a composite decking kit from the store in Blackpool.
Everything you need is in the pack.
I struggled with the instructions as I found them lacking detail. Perhaps a clearer step by step regarding which side has no noseboard. (manual for dummies) Suffice to say I made this mistake and discovered towards the end that we had put the nose board on incorrectly. This resulted in the last board requiring cutting. The staff are fantastic there. I brought the board in (3.6 mtr) and they cut it perfectly. A big shout out to Alisha, Shannon Declan and Trevor. You were all so helpful. Staff of this calibre are few and far between and I found you all in one store. Thank you so much.

Incorrect cuts delivered twice, tried to state that this was our fault on multiple occasions despite the measurements they sent being different to the ones we requested. All edging strip arrived broken and we had to request the bolts to fit together our mitre cut despite the website stating they are included. The photos on the website are nothing like the colouration of the actual products and they will send you a different product without informing you. All but one member of staff was condescending and rude- avoid this company like the plague!