Ordered fencing panels from Wigan store. They were out of stock but had some at Blackpool . Could only do delivery following Wednesday which was a little inconvenient , however I received a call on th... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Donna, has been brilliant! Approachable, reliable and friendly Going over and above to sort out my order over the telephone (which wasn’t straightforward) back and forth to find me other suitable... See more
From ordering online to confirming delivery dates within a couple of hours of order. Good service. Delivery was good the guy didnt mess around put the planks where requested neat and with care. Also v... See more
I came across Savoy via a pop up online ad, and I’m so glad I did. Over the last few months they have become my number one go to for a complete garden renovation and a few home projects. Top quality... See more
Company details
Information provided by various external sources
Savoy Timber are a UK leading supplier of internal & external oak doors, timber decking and worktops. Fast nationwide delivery. Savoy Timber - DIY Made Easy!
Contact info
Wallgate, WN3 4AP, United Kingdom
- savoytimber.com
3.9
Great
822 reviews
Replied to 44% of negative reviews
Typically replies within 2 weeks
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I made an order which came 7days as…
I made an order which came 7days as specified on the website. They didn't tell me they were short on timber so didn't send it, I was told it would be with me the following week which it wasn't. Tried calling a bunch of times. Phone was never answered finally got someone over email after a week. They told me it would be another week. I asked for a refund and was then ignored. Asked again...same. had to ring the head office to get someone to sort it out. 3weeks after the order finally got a refund. No communication poor service would definitely not recommend.
24 May 2026
Unprompted review
Great service
Great service, friendly staff and friendly delivery staff. Very helpful and price was great.
23 May 2026
Unprompted review
The driver Carl was extremely helpful…
The driver Carl was extremely helpful and efficient and delivered to my back garden.
1 joist was missing from the order but Carl said he will report this back at the depot and get it delivered asap
18 May 2026
Unprompted review
Our Timber was delivered promptly and…
Our Timber was delivered promptly and the quality is excellent. Our delivery driver Carl was very professional and helpful. Would highly recommend!
18 May 2026
Unprompted review
Misleading information on website ...
The problem with this company is their website states items, in my case decking sets, are in stock when they are not. I found this out when I was clarifying delivery windows the day before it was scheduled. It was only then they informed me the items ordered would not be in stock until the end of the following week, despite continuing to be listed as in stock on their website for days afterwards. If I had not enquired I would have waited all day for a non-existent delivery. They admitted their error (while not updating their website) and, to be fair, immediately issued a full refund so an extra star for that. Another company (edecks) delivered the equivalent item within a week, but by then I had missed a week of clement weather and am behind schedule.
7 May 2026
Unprompted review
Reply from Savoy Timber
Thank you for your feedback, and we are sorry for the frustration caused.
To clarify, the decking set was not out of stock within our business overall, however the stock allocation for our national delivery depot had been delayed arriving from the supplier. As a result, the product needed to be transferred across from another depot before dispatch could take place.
We appreciate that this was not communicated as clearly or as early as it should have been, particularly after you contacted us to confirm delivery timings. Once the issue was identified, our team acted immediately to offer a full refund, which we are pleased was processed promptly.
We completely understand your disappointment, especially where project timing and good weather were factors, and we appreciate you taking the time to leave balanced feedback regarding the refund process.
Great company to buy from you won’t…
Great company to buy from you won’t find better prices fantastic service I use this company a lot never disappointed.highly recommend.
12 May 2026
Unprompted review
Decking delivery
Carl was great. Took the delivery to where I was going to be using it. Had phone call with ETA and arrived slightly earlier. All in all perfect delivery would definitely order from Savoy timber again.
12 May 2026
Unprompted review
Ordered timber for decking.
Ordered timber for decking.
Received acknowledgment informing me when it would be delivered.
Carl delivered my order very polite and helpful. Carried the timber through to a safe place for me.
Really pleased with the overall service.
Thank you
11 May 2026
Unprompted review
Excellent service
Excellent service
Delivered on time
Carl who did the delivery was superb.
11 May 2026
Unprompted review
Reply from Savoy Timber
Good afternoon Martin,
Thank you so much for the great review! We're glad you enjoyed your experience and hope your project goes well!
Carl did a great job on delivery
Carl did a great job on delivery, on time and helpful, and the timber is great quality at a great price!
11 May 2026
Unprompted review
Reply from Savoy Timber
Hi Austin, amazing news! that's what we like to hear. We hope your project goes well!
Quick delivery and special shout out to…
Quick delivery and special shout out to Bart the delivery driver great guy very helpful.
5 May 2026
Unprompted review
Reply from Savoy Timber
Good afternoon Gerald,
Thank you for the great review! We hope to be in mind for your next project.
It was delivered on time
It was delivered on time. I wasn't in and all materials were left next to the drive.
2 May 2026
Unprompted review
Reply from Savoy Timber
Hi Ian, thank you for the great review! We always aim to please on deliveries, even if the customer isn't home so this is good to hear it all went well.
Great
Easy to order, competitive pricing, staff helpful as always
Carl, who delivered the order, was both friendly and helpful
3 May 2026
Unprompted review
Reply from Savoy Timber
Good afternoon Ash,
Thank you for the great review! It's always great to hear when we deliver top quality service!
Service
Ordered on line, delivered by Carl at the time slot given. Very satisfied with the service.
3 May 2026
Unprompted review
Reply from Savoy Timber
Good afternoon John,
Thank you for the fab review! We're glad everything was up to standards and we hope to be in mind for your next project!
Very disappointing
Very disappointing! ordered a 3m x 3m decking base on line. Paid a premium of circa £60 for delivery, only for the base to turn up an item at a time and past the agreed timeline for delivery. The last item was delivered after i had completed the project. I ended up buying the timber from a local timber merchants to finish the frame.
I complained and despite all the inconvenience and premiums paid i was refunded only for the items that didn't turn up and was charged for the delivery of the parts that were dispatched. Its like eating at a restaurant where you send the food back but are charged for the 2 green beans and half a potato that you managed to eat. I won't be using Savoy timber again any time soon.
21 April 2026
Unprompted review
Reply from Savoy Timber
Thank you for your feedback, and we are sorry for the experience you had.
We completely understand your frustration, especially after paying a premium delivery charge and working to a project deadline. Unfortunately, in some areas we rely on third-party couriers for larger decking and timber deliveries and, on this occasion, the service did not meet the expected timescales, resulting in parts arriving separately and too late for your project.
While the undelivered items were refunded immediately, we appreciate your comments regarding the delivery charges and overall inconvenience caused.
We are sorry we let you down on this occasion and appreciate you taking the time to leave your feedback.
Awful service - they do not care.
Awful service.
Absolutely zero customer service. Lost a days money waiting for a delivery. I called at lunchtime to confirm delivery. 8.15pm still no delivery. No phone call, emailed twice but they do not reply. Lorry arrived the next day at 6.30 am which I then had to unload myself.
If you are running a business please avoid this company.
21 April 2026
Unprompted review
Reply from Savoy Timber
We are very sorry for the experience you had and completely understand your frustration, especially after losing a working day waiting for the delivery.
Having reviewed this, it appears the driver encountered delays and ran out of permitted driving hours, meaning the delivery had to be completed early the following morning. While this can occasionally happen within the transport industry, we appreciate this should have been communicated to you far more clearly at the time.
We also apologise for the lack of updates and response to your emails, as this is not the level of service we aim to provide.
Thank you for taking the time to leave your feedback.
Ordered 12 closed slatted fence panels…
Ordered 12 closed slatted fence panels paid upfront (2 weeks prior) and the day before they were due to be delivered they phoned and said , sorry we haven’t got those fence panels in .. they had two weeks to sort this out instead I’ve lost valuable time of work and a whole day wasted , maybe next time let your customers know way beforehand and not one day before to let them know you don’t have the stock in store .. now I’m waiting on near a £500 refund which can take anywhere up to 3-5 days .. shocking service
20 April 2026
Unprompted review
Reply from Savoy Timber
We are very sorry for the frustration and inconvenience caused here.
Our closed board fence panels are manufactured by ourselves and, during this period, we experienced an unprecedented volume of orders which unfortunately created delays within production. Our teams were working around the clock to fulfil orders as quickly as possible, however we fully appreciate that this does not change the impact on you or the late notice you received.
We completely understand your frustration at only being informed the day before delivery, particularly after ordering and paying two weeks in advance, and we apologise that the delay meant you had to source materials elsewhere.
Your refund was processed immediately from our side, though banking times can unfortunately take 3–5 working days to clear depending on the payment provider.
We are sorry we let you down on this occasion and appreciate your feedback.
Lost 2 weeks waiting
Lost 2 weeks waiting for a couple of doors, had to cancel and order elsewhere, fine we’ll cancel, not an explanation or apology, from a non named person just Savoy Timber,
NEVER AGAIN! They clearly don’t give a damn about the needs of customers! My order number was #0002xxx50
14 April 2026
Unprompted review
Reply from Savoy Timber
Hi there, we apologise for the delay in your order this was direct from the manufacturer, we did inform you as soon as we were informed but totally understand how frustrating this can be. We are glad that you were enable to source your items elsewhere.
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