It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... See more
Company replied
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See what reviewers are saying
I booked an Umrah travel package through their call centre (800 0357 03121) and had to cancel as Umrah visas were not being issued by the relevant authority for the dates I had booked. While the fir... See more
Company replied
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been re... See more
Company replied
Really great experience overall. Everything was well organized, booking was easy, and the team was helpful and quick to respond. I enjoyed the trip a lot and everything went as expected. I’d definitel... See more
Company replied
3.2
Average
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No customer service, not reliable company
After 3 month of mails and trying to get in touch with customer service no miles charged for our round trip! A lot of miles list and this company is fooling my family with AI answers!
Worse company , not reliable! Choose any other that can grant your points/miles for the money spent!
25 August 2025
Unprompted review
Reply from Saudia Holidays
Hello Julia,
My name is Maxime and I am in charge of following up on your booking.
I have reviewed the various elements you provided with the utmost attention.
We are sincerely sorry about the situation.
In order to study your request and provide you with a personalized response, we have sent you a message to collect the information needed to identify your file.
Awaiting your reply,
I remain at your disposal for any further information and wish you an excellent day.
Kind regards,
Maxime
Reply from Saudia Holidays
Hello Mister Khan,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
In order to discuss your case directly, we will be contacting you by phone.
Thank you again for your trust, and we look forward to speaking with you soon.
Best regards,
Monique
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