SatellitePhoneStore Reviews 83

The easiest system to install, so far to date. The boxes came torn open and had some trouble getting all the right pieces in place by guess work, since the instructions were the missing piece. Online help was excellent, to answer some of the questions.

They will rip you off avoid this company they are con artist

Horrible experience in trying to cancel my contract. Requested my contract be terminated. They continued charging me. Refuse to refund me.

Fast, reliable.

Worked with Jason to try out a phone before buying. I rcved it but found the instructions to be lacking, so have not made a test call yet. All I want is to be able to Cal and able to rcv text. The on line video was better for calling and I will try later.
Scott

Very easy to order, responsive to questions, would rent from SPS again without hesitation.

Ordering was easy, and I received the items in a timely manner.

Yes, the process for selecting Phone was extremely easy. You have photo and specifications of several different phones to choose from the specifications are complete easy to understand the features it made it really easy for me to find what I was looking for for the things I needed my location, different things like that. The sales reps very good very professional very friendly fun to talk to it makes you wanna call back great job guys.

Sent the order missing some parts. Then devices didn't work properly even after contacting support 3 times. They gave me the run around and never refunded for the issue. All they do is say they'll call back but don't.

I would give them a zero if I could. I had my phone for several years and really didn't use it so I decided to cancel it. I called and was told that I had to send an email to their billing email address. I did. I then received an automated email sayinf that customer service was important and that I could view my account by clicking on the link. I click on the link and it requires me to create an account. Frustrated I call them back and now they tell me I have to call the billing department. The billing department tells me I need to send an email requesting cancellation. Once I do that I will receive an email confirming my cancellation. When I tell her I already sent the email and never received a confirmation email she then said it would take a couple of days. So now I have no idea if I am even cancelled or not. Awful customer service.......

hi
1-they are great because they treat the customer like baby they give and advice him for the best solution.
2-freindly staff
3- fast responses for any issues

My mom bought a satellite phone and being elderly had a difficult time learning how to use it. She became extremely frustrated and almost wanted to send it back. Thankfully, we reached out to the customer service team at SatellitePhoneStore and were connected with Brandon May. He was the MOST HELPFUL rep I've worked with in a very long time from ANY company I've dealt with of late. He was very calm and patient with mom, (and me as well), and he guided her through steps to troubleshoot. When that didn't work, he happily received the phone back in the mail for only cost of shipping, had a look, fixed the problem and shipped it back quickly. It fully works and mom is happy once again. I wish more customer service staff had the temperament, kindness and professionalism as Brandon May. He does such an amazing job! Thank you so much, Brandon!!!

Buyer beware !!
Make sure you double check your transaction before committing to a contract.
* Their pre-sales service is very Good with an excellent customer experience.
However it’s a shame ……
* Their aftercare service is extremely poor.
They make it very difficult to communicate effectively by leaving you hanging.
Personally I will never make another purchase/transaction with this company.

Very bad customer service. This company don't know how to sale or reply to emails.

I own a small generator / solar company and was in need of a couple of Ecoflow generator adaptors. I had already ordered some from other companies and weeks later I was told they were out of stock. So I began to call everyone on the internet and came across Satellite Phone Store and seen they had these adaptors in stock. I called to verify that they were in stock and spoke with Bruce or a Brian and he said he walked into the warehouse and confirmed there were in fact 3 of them. Soon as he said they were there, I hit the order button and ordered 2 of them while I was on the phone with him . This was 6-19 and today being 6-24 I called the company and spoke with Zoraida (spelling) and when I asked her about the status of my order because I still hadn’t received a tracking number she said they were out of stock and wouldn’t be in until tomorrow. I asked her to cancel my order and explained I was lied to and was going to write a negative reviews and she began to tell me that wasn’t right and. Blah blah blah. I asked for an email confirmation that she canceled it and said she waouks send it over. 4 hours or so pass and still no email confirming a cancellatio, so I call back in and spoke with Crystal and after I explained the prior call today she went on her computer while we were talking and canceled the order that I was told was canceled or would be 4 hours ago. Thank you Crystal, because of you I gave the company 1 star, otherwise it would have been zero.

If you want to be lied to, use this company. If you don’t want to be lied to USE SOMEONE ELSE ! Ridiculous that people in companies lie just to get a sale … and then lie to try and cover up for someone else. This is my experience with this company

I bought this phone for cruises to be able to conduct business. Horrible service when you can get it. Tried all parts of the ship, bow, stern, port, starboard. Two bars at the bow, and there where no obstructions. Waste of money.

Be careful trying to suspend service. I contacted them to suspend my month to month contract. They acknowledged the call log and request, but continued to bill me saying I didn't comply with their policy to suspend service. This desperation to continue billing is usually the sign of a company in financial difficulty. Find another company for your Sat phone service.

Previously a happy customer but spent 2 weeks trying to contact them through their website, telephone and by email to ask them to ship to UK. Never replied but they started sending spam. No help. If you dont want to ship internationally just say so and save everyone the bother.

Got overcharged for a sat phone rental. Turns out shipping time is not included. This is after I paid for a shipping label from them. Customer service was nice, but didn't do much. Won't do business with again. Would not recommend.