SatellitePhoneStore Reviews 83

I don’t quite understand the sentiment of Customers who have contributed jaundiced comments regarding the Customer Service Experience with Satellite Phone Store. Admittedly, I am a new Customer, a Retiree who is technologically challenged, but in the several conversations I’ve had with the team they have been SUPERB! Today, I had a very simple question and spoke with Ely in Fl. He was 10++ on a 1-10 scale. To use the 1 question sub from a major airline Headquartered in Atlanta “on a Scale of 1-5 with 1 being least likely and 5 meaning definitely; Would you hire the Customer Service person that just assisted you”? Ely , YES I would definitely hire you and Satellite Phone Store you have an exceptional employee working with you in Ely!

I hope my order will be processed as soon as possible. I've heard the service is excellent, and I wanted to recommend them. Once I receive my order, I will give my full review. Have a wonderful day ☺️

Professional and great service. Recommend to anyone who wants to use satellite phones. Thanks

I would have to say a zero They sent me a system that was registered to someone else I was told to send it back I paid $65.00 in shipping in June and still do not have a system Not to mention they forgot the router. And now they career charging me and the got the system back. I am filing a complaint to FCC Atty General

I paid for 2 day xpress shipment and your company sat on my order for 4 days, then called me just to confirm I placed the order and said it would be shipped in 2 days. COMPLETELY UNACCEPTABLE and the customer service rep could have cared less about the issue. I'm waiting on my refund INCLUDING the 2 day shipping charge.

It was great to have when we were hunting in a remote area with no cell services and in case of emergencies.

They answered my questions. It was easy to get through. Good customer service.

I didn't like that the sales rep quoted me full price ..then 10 min later while I was researching i notice on your website that they had a sale. When I called back to speak to him he was unavailable. I then talked to another sales rep and she updated my quote to reflect the correct sale price.

Equipment arrived fast. Unfortunately it was faulty. I requested a return after 3 days which was well within their return policies requirements. They were non responsive and after many emails they delayed , stalled, lied, and did everything they could to see that the equipment was not returned within their 30 day limit. Once the 30 days were up they agreed to the return. I returned everything using a shipping label supplied by them. After not getting any confirmation or any type of communication I made a chargeback on my credit card. They lied to the investigators and did not tell them that the equipment had been returned. CC company then treated the dispute as a billing error and found in their favor. I had to open another dispute to which cc company found in my favor and credited my account. 2 days later cc company took the credit back because phone store claims that because the equipment was not returned in the 30 time period they want a 20% restocking fee. Well, if they had not stalled and did everything they could to delay the return it would have been back the first week. So, now its back with the cc company for who knows how long. It's been almost 4 months already.

Awesome customer service from start to finish. Love the this phone. Someone answered the phone every time I called for assistance. Thank you!

I had 1 question about the item I was looking to purchase. I posed the question in the online chat assist. It took almost 10 minutes for someone to respond. Once the order was placed it took at least 2 days before the item was ready to ship, no problem there. But I paid for FedEx 2 Day shipping. It took 4 days to get to me. I don't know if that is a FedEx problem or that what I paid for to ship faster was not what the company paid to ship it and pocketed more of my money. I am not happy that it took so long to get it to me. Really glad I didn't pay for overnight shipping!

Website is user-friendly. Product delivered quickly and was exactly as description stated.
I will definitely refer your company to family and friends.
Thank you.

Easy install. Working great.

do not buy starlink. connection is is mid at best. signed a year contract unfortunately and its gunna cost me 2000 dollars just to cancel my policy. terrible

Too good to be true. I researched the Starlink devices and got feedback from multiple people in my area who said the Starlink replaced their local wireless carrier. My goal was to cancel my local wireless and use the Starlink as my wireless option at home and also use it for portability while in the mountains or at the river. I described my usage, # of devices, # of users in the household and my business usage as I work from home. I was assured by the salesperson that I would be just fine with the 500 GB plan that ran about $150 per month. Low and behold it was not true. I blew through my 500GB data plan in less than three weeks and then the charges really started piling up. Bottom line, I would need to buy the 1TB plan for $300 a month for this to work. That doesn't work. Additionally, the Starlink buffered when I was running zoom calls and it would cut in and out. Be very careful with this company and understand exactly what you're getting in to. I paid out my equipment and cancelled the contract. Extremely disappointed.

DO NOT purchase this disaster of a system. We paid $433 to buy a system from them that didn’t work. They sent the standard Gen 3 system for our 2,000 sq ft house, and it did NOT blanket even most of our home in internet service. We called them, and they said “oh you need to buy an additional $200 internet extender.” What! Within 12 hours, we returned the entire system. And they refused to refund most of it. They made us pay for the first month of service when we didn’t even use it! HORRIBLE FRAUD AND COMPANY.

Prompt courteous customer service.

Everyone was very knowledgeable and helpful!

the online chat went very well. all questions answered. they worked with me on cost. delivered very timely.