Stor-All Self Storage Reviews 98

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I have stored my belongings at the Montgomery Rd facility for three years. It is safe, clean, and easily accessible. The new manager, Josh, is great to work with. Quite a change from previous managem... See more

Rated 5 out of 5 stars

Moving is always stressful but the people at Storall on Snouffer were so helpful, (especially the manager, Donovan), that it helped make the move less tiresome. The free use of the truck was an add... See more

Rated 5 out of 5 stars

I had a bad experience at a storage facility down the street from the Reynoldsburg facility. I went in and the manager Abbi was very helpful in helping me get the right size I needed. She also reassur... See more

Rated 4 out of 5 stars

Convenient location situated right on the bus line. I wish they offered covered storage for oversize vehicles such as motorhomes. I would willingly pay double what I am paying now if they offered th... See more

Company details

  1. Warehouse
  2. Furniture Store

Information provided by various external sources

It’s simple; we strive to provide the best self storage facilities possible. We serve Lexington KY, Louisville KY, Cincinnati OH and Columbus OH. At our storage facilities, quality and security are our priority. We maintain state-of-the-art security features to better protect your property while on ours. We offer several different size units, indoor or outdoor units, and climate controlled units, convenient for anything and everything you are looking to store. Great customer service and a knowledgeable staff are a must in our business, and we are here to assist you with any problems or questions that you may have. We know what a hassle and how inconvenient it can be to move anywhere, even if it’s just down the street or across town. This is why we try to make moving as easy on you as possible!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

98 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

Stor All Self Storage Review

My only complaint is my storage rental keeps increasing for no reason. I am actively looking for another facility due to the increase in price over the last year and a half.

7 May 2015
Unprompted review
Rated 5 out of 5 stars

Stor All

I would recommend Stor-All to my friends. I have experienced helpful assistance by friendly staffers.

6 May 2015
Unprompted review
Rated 3 out of 5 stars

been renting for 20 months

Good location


On line payment portal hard to use.

Facility is clean and well maintained.

5 May 2015
Unprompted review
Stor-All Self Storage logo

Reply from Stor-All Self Storage

Thank you for your review, we always hate to see our services not user friendly. I will be looking into this to make it more streamline and customer friendly for all of our customers. Thank you for taking the time to review Stor All and for renting with us.

Rated 2 out of 5 stars

They harass you when you're late.

I got behind last year but never more than 30 days. I have told them over and over and emailed them over and over that I will pay them when my social security check comes in which is the third Wednesday of the month. They always say ok, but then the next week they are calling me again.
I am changing in the fall and will be so happy to change. Things were much better there when Bryan and Kirsten were the managers. Also, since I have been there the price has increased about 30%.

5 May 2015
Unprompted review
Stor-All Self Storage logo

Reply from Stor-All Self Storage

I am sorry for the troubles you have experience over the past couple months. Our policy at Stor All is to call our tenants every 3 days as a friendly reminder. Please make sure Brian knows about your situation, so he can make a note in your account or move your due date to help you out. Thanks you for the review and thank you for renting with Stor All.

Rated 5 out of 5 stars

Great

We have always had a great experience with the owners when he need to speak with them. They are very friendly and very professional!

5 May 2015
Unprompted review
Rated 3 out of 5 stars

It has been okay, but ...

Aside from the frequent rent increases, the excessive fees, and the annoying phone calls the very day payment is due, I am really agitated by the egregious addition of insurance to my bill. I had at one point considered getting a bigger unit, but will likely look elsewhere when push comes to shove and I need the extra space. I have had a unit there for 12 years and the cost per month has doubled.

5 May 2015
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

They really went out of their way to help me get the right size of unit, and help me get my belongings moved in.

5 May 2015
Unprompted review
Rated 5 out of 5 stars

my experience

I would recommend this facility to anyone in need of storage. they came highly recommended to me as well.

4 May 2015
Unprompted review
Rated 5 out of 5 stars

Great treatment by Staff

The Staff at the E. Main Street, Reynoldsburg, Ohio StorAll is excellent in customer relations. I especially appreciate the "heads up" when I may otherwise forget to pay my bill. Everyone I have had contact with has always been friendly, courteous, and helpful.

4 May 2015
Unprompted review
Rated 4 out of 5 stars

Nice facility, but getting a little pricey.

I have always found the workers to be friendly and the grounds well kept, however the prices is continually rising for some reason, and it is getting ridiculous. I am contemplating moving to another storage facility because of this.

4 May 2015
Unprompted review
Rated 5 out of 5 stars

office management

since you guys changed over from that married couple managing the office, things seem to be much better. the new office staff is friendly and approachable. I even received a courtesy phone call when my storage was about to become late and for me and being a good and current customer, I really appreciated them taking the time out to do this.

On the con of things, I hope our rates do not change any time soon. :)

4 May 2015
Unprompted review
Rated 1 out of 5 stars

not good at all

i have had all kinds of trouble with this place i been here for 8 years and to lock someone out over 5 $ was said then charge them 15 more to unlock it when i never got nothing about the rent going up im paying 67 for a small bid where if someone new walks in can get it for 35 or so

4 May 2015
Unprompted review
Rated 3 out of 5 stars

Dont raise your rates, what the hell are you spending your money on?

I understand the things become more expensive but no one likes thier rates to go up. I understand you raising rates if no one uses your storage units but if you can ever bring the rate back down it would be appreciated. I had to use your storage because i had no where to live with my wife and 1 year old daughter. Please dont raise my rates again, i can barely pay you now that its 180 a month. I do enjoy your employees though, they are very polite.

3 May 2015
Unprompted review

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