Sara Miller London Reviews 31

Very disappointed with the customer service team.
They were consistently responsive at first, but once I made a direct request for help/compensation following a delivery issue, communication stopped completely. When I contacted them again weeks later (after having largely resolved the situation myself), the response focused on the fact that they are a small business and that courier issues have an impact on them.

I was disappointed with the Sara Miller team’s lack of responsibility, as I was effectively left to “deal with it myself.” As a small business, I would have expected customer relations to be treated as a higher priority, and at the very least for consumer law to be properly acknowledged and followed.

I ordered a purse, but was sent the wrong item. I was expecting a lot of faff to try and get things sorted, which I thought I could do without in the run up to Christmas. There was no trouble at all! Vicky was very efficient and very friendly. My purse arrived very quickly and is good quality. It’s a beautiful item. I would thoroughly recommend Sara Miller.

Very expensive bags but not real leather, you can buy leather bags in most markets one is only paying for her name

I contacted customer service as my small rucksack needed a repair and after sending them photos and asking for their advice they offered me a new bag to replace the damaged one. I was amazed I never expected that. I was really pleased with their kind thoughtfulness and cannot praise them enough. Thank you so much!

I love the design and quality of Sara Miller. From their bedding to their handbags all the products are exceptional. And when the zip on my large tote bag broke I sent it back and they replaced it very quickly. I couldn’t be happier with this company. Absolutely excellent.

I was trying to track some Christmas cards which were out of stock. The girls in Customer Service, Vicky and Chloe, could not have been more helpful. They managed to track some and arranged for me to be able to purchase them on line.
Excellent service, I was most impressed, many thanks

I own some beautiful Sara Miller items including tins, make-up bags and a glass case
I cannot fault the SM customer service team - helpful and prompt responses and a replacement faulty glasses case swiftly dispatched to me

Excellent customer service. The team responded very quickly and resolved my issue within a couple of hours.

Was given a (beautiful) Navy Hummingbird Mug (from John Lewis) for Christmas by my kids. 6 months later there was a problem with the handle and after emailing customer service, I am being sent a new one. So pleased with the service. So quick to get back to me. Vicky was ace. Highly recommend!

I had a query regarding some wear and tear to an item. Service was efficient and they went above and beyond to find a replacement for me. I can’t recommend them enough. Thank you

Ordered an item that never came. Have reached out to customer service on multiple occasions and am now being ghosted.

Great experience, great contact. Needed to return an item and the returns team were do helpful!!

Really disappointing. My husband bought me a large travel case so beautiful to look at, but 2nd time of use two of the wheels collapsed in splitting the case.
Awful quality.
Messaged customer care and they have not responded.
Wouldn’t recommend

Excellent service for replacement card - quick and responsive thank you!

Excellent customer service and very prompt in replying. Thank you so much for providing me with the information I needed.

I received a beautiful teapot and mug set for Christmas. I contacted the customer service team due to some damage to the teapot. The team couldn’t have been more helpful and they arranged for a new teapot to be delivered. The products are stunning and would recommend the company highly.

Some lovely Christmas mug for Christmas for pieces. Unfortunate one of them with damage that the company was so kind and make sure we got a new one so my university daughter got happy again. We cannot thank you enough to the company we are very lucky and they make beautiful stuff. We have already got their back and I’m sure we get a lot more.

Fabulous experience, product was beautiful. Mum was very happy with her gift :) Thank you!

Had an issue with an item which was resolved promptly with a replacement. Excellent communication and service.

I have ordered multiple times from Sara Miller London. I remember being impressed with the quality of the bag I bought for myself, so I bought 2 more for my sister and for a friend. Then I tried their bedding products, which were very good quality too. I love the way they combine colours!
The reason for this review is that there were some issues with the delivery of my order and I've messaged their customer support. To my surprise they replied within the hour of contacting them and they were very fast in resolving the issue and getting the order to me.
I will for sure purchase form Sara Miller again!