Santoromilan Reviews 

267
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, welcoming, and attentive during fittings, making the whole shopping experience smooth and enjoyable. Many consumers highlight the outstanding quality of the tailored suits and shoes, noting that they look classy and fit wonderfully for important events. Some reviewers were not happy with the customer service, pointing out unhelpful communication, delayed replies, and frustrating difficulties regarding return policies. A few other people also felt that certain items fell short of expectations, mentioning poor material durability or flimsy protective packaging upon delivery.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers praising the great... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautifully tailored... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, extensive... See more

Service

Reviewers express great satisfaction, highlighting reliable and helpful staff who provide exceptional... See more

Customer service

People report ambiguous experiences with customer service, as opinions are sharply divided among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Great experience in the meadowhall store. Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful... See more

Rated 5 out of 5 stars

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially... See more

Rated 5 out of 5 stars

Andrew was fantastic helping me to find a look for my wedding, he was very patient and professional despite the shop being busy. My fiancee and mother were with me during the process and he took time... See more


Company details

  1. Tuxedo Shop

Written by the company

Mens formalwear


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(267)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The exceptional service at Santoro in…

The exceptional service at Santoro in Westfield Shepherd's Bush left a lasting impression on me. The team's expertise in style and fit, paired with their keen attention to detail and utmost professionalism, truly made my shopping experience delightful. The quality of both the suits and the service was outstanding.A heartfelt thanks to Safi, Sardar, and Divan.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Visted Santero milan Westfield looking…

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially Devang great guy friendly and great advice and service. 5*

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Santoro in Westfield Shepherd’s Bush…

Santoro in Westfield Shepherd’s Bush gave me the best customer service I’ve ever experienced. Their professionalism, attention to detail, and unmatched knowledge of style and fit made shopping a pleasure. Top-quality suits with top-quality service.

Thank you Safi, Sardar and Divan

5 December 2025
Unprompted review
Rated 3 out of 5 stars

Great products

Great products, shocking packaging! A massive box was sent for a shoe box and a belt. The belt was loose inside the huge box and the shoe box was damaged! Great products though!!

21 November 2025
Rated 5 out of 5 stars

Great experience in the meadowhall…

Great experience in the meadowhall store.
Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful throughout.

All in all, we will definitely be returning to the meadowhall store. 10/10

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely shopping experience…

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a few items on and made our in store experience fantastic. We will be definitely be returning. Thank you.

21 November 2025
Unprompted review
Rated 2 out of 5 stars

I received 3 pairs of the 4 pairs of…

I received 3 pairs of the 4 pairs of shoes that was ordered and paid for, this after 3 weeks. I was sent a notice of refund of part amount of the 4th pair of shoe without any explanation whatsoever why it was not sent, Part refund! not even full refund of the shoe that never got to me!!

10 November 2025
Rated 5 out of 5 stars

Highly Recommended

I would definitely recommend Santoro Milan because I got The Santoro Milan Vinciguerra Loafers in navy blue from them and their delivery is really fast too. Great service by the manager Shiv for his quick and dynamic role in making sure my shoes for my wedding arrive before i fly out. 👍🏻

31 October 2025
Unprompted review

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