Santoromilan Reviews 

267
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, welcoming, and attentive during fittings, making the whole shopping experience smooth and enjoyable. Many consumers highlight the outstanding quality of the tailored suits and shoes, noting that they look classy and fit wonderfully for important events. Some reviewers were not happy with the customer service, pointing out unhelpful communication, delayed replies, and frustrating difficulties regarding return policies. A few other people also felt that certain items fell short of expectations, mentioning poor material durability or flimsy protective packaging upon delivery.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing, with some customers praising the great... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautifully tailored... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, extensive... See more

Service

Reviewers express great satisfaction, highlighting reliable and helpful staff who provide exceptional... See more

Customer service

People report ambiguous experiences with customer service, as opinions are sharply divided among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely shopping experience in the Meadowhall store. We went in just to have a look around and ended up purchasing a couple of things. Faye, in particular, was brilliant. She helped us try a... See more

Rated 5 out of 5 stars

Great experience in the meadowhall store. Quality items at very reasonable prices. I wasn't quite sure on what to buy but Faye, in particular helped me try on a few items and was extremely helpful... See more

Rated 5 out of 5 stars

Visted Santero milan Westfield looking suit for my wedding found a lot of options great variety absolutely recommended if you want to find the best suit for your day. Great customer service specially... See more

Rated 5 out of 5 stars

Andrew was fantastic helping me to find a look for my wedding, he was very patient and professional despite the shop being busy. My fiancee and mother were with me during the process and he took time... See more


Company details

  1. Tuxedo Shop

Written by the company

Mens formalwear


Contact info

4.0

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(267)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I pay for a product and premium…

I pay for a product and premium delivery and no product delivered.

Iv had 3 emails stating they have Tride to deliver to my adress/correct information,no delivery was attempted to my adress as I have home security and no courier came.

Iv left all relevant information and sent an email and no reply back for a solution just a sorry.

19 February 2026
Rated 1 out of 5 stars

Stay away

Very difficult in exchanges .keep giving different things to do.paid for return and now aski g pay for postage.3 weeks and no exchange yet.rmails replies take ages.first and last time dealing with their rubbish service and waiting refund which still not confirmed by them bunch of unprofessionals

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Item not shipped - does this company still sell online?

Item was not shipped, no notice from seller for three weeks.

I raised a ticket, and the customer service team did not respond.

I requested a refund for the order which I am waiting to be processed. I am unsure if this business is actively operating their online store, and advise caution if your order is remotely time sensitive.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Peter made the process 10 x better!!

Went in store twice before we actually picked a suit for our wedding! Was able to find one for the groom and one for the brides father.
What I will say is….Peter made the process 10 x better! He knows everything there is to know about suits, was able to suggest different ties etc to try on with the colours we were choosing and to top it all off, he was just a lovely person!
Thank you thank you thank you!!!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the quality of…

Very disappointed with the quality of Santro Milano shoes.
The quality is extremely poor — the leather on the upper part is already peeling off even though I haven’t properly worn the shoes yet. This is unacceptable for a brand that claims to sell quality footwear.

Customers spend their hard-earned money expecting durability, not cheap materials that start falling apart so quickly. I honestly regret buying these shoes and would not recommend them to anyone.

Santro Milano really needs to improve their quality control because this product does not justify its price at all.

29 December 2025
Rated 1 out of 5 stars

You do not respond (customer service)

You do not respond (customer service)
Poor quality items , all seem to be manufactured in PRC
Would like to return all items please kindly respond,you have my email address and mobile number

Extremely disappointed customer

13 January 2026
Rated 5 out of 5 stars

Devang was brilliant

Devang was brilliant!
Sales technique was not pushy at all and advice about suits and sizing was helpful!
Left happy with a beautiful suit and will definitely be returning yet again!

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Missing items

Missing items - email to request missing items ignored for over a week. Items that arrived were 5* for quality and price.

8 January 2026

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