Santé Studios Reviews 215

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, craftsmanship, and overall premium feel of the clothing. Many people are also very satisfied with the customer service, highlighting its helpfulness, quick responses, and willingness to resolve issues. However, some customers experienced significant delays with delivery and shipping, with orders taking much longer than initially stated. A few people also reported issues with product quality after washing, such as shrinking, or received items with minor defects or stitching problems. Additionally, some reviewers mentioned difficulties with communication and a lack of responsiveness from customer service regarding order status or refunds.

What people talk about most

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent fabric, good print, and... See more

Product

People report ambiguous experiences with product quality. Many customers praise the excellent fabric, good... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant delays, lost packages, and... See more

Order

Clients share ambiguous opinions on order. Many customers express satisfaction, praising the good quality of... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 3 sweaters on the Santé Studios website. My package took a little longer to arrive then normal (which was expected because of the holidays and bad weather forecasted), when I opened my p... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

Very happy with the two sweaters I ordered, they feel like good quality and the fit is perfect. I ordered my usual size. I did have a similar experience with the shipping taking longer than state... See more

Rated 4 out of 5 stars

I had an issue with getting a return, as they don’t arrange return shipping from abroad, which wasn’t clear upfront. After several back-and-forth emails, the team managed to resolve it. Appreciate the... See more



Contact info

4.0

Great

TrustScore 4 out of 5

215 reviews

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Replied to 16% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I’m 183 cm tall and wear a size L

I’m 183 cm tall and wear a size L, and their fit is absolutely perfect. I’ve ordered multiple shirts and sweaters from them, and I must say the quality is really impressive. The fabrics feel heavy and premium, and the fit is just right—especially the T-shirts, which have a nice weight and a well-fitted neckline.

During Black Friday, the shipping took a bit longer than usual, but since then, I’ve ordered from them multiple times and always had a great experience. The quality and fit keep exceeding my expectations. I’m excited for the new collection, and as soon as it drops, I’ll definitely be getting something! 👌🔥

26 February 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a Hoodie from The Shashka…

I ordered a Hoodie from The Shashka Syndicate, which turned out to be the wrong size and i would like to return. I contacted them via e-mail regarding returning the item however, they told me to return - which i did, via a tracking facility. The delivery service tried to deliver multiple times, and also left a message as to where they could collect the parcel or have it re-delivered at a convenient time to them. Due to the unsuccessful attempts to hear back from Shashka, as to what to do, the delivery firm have sent it back to me. This is despite informing via e-mail what was happening and the parcel was waiting to be collected by them.

I ordered this product in November, and it’s now January.

Very disappointing service.

DO NOT RECOMMEND.

20 January 2025
Unprompted review
Santé Studios logo

Reply from Santé Studios

Dear Johnny,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused.

We strive to ensure a smooth returns process, and normally no such issues occur, as our returns address receives parcels on a daily basis. It seems there was an unfortunate miscommunication in this case.

We would love to resolve this matter for you as quickly as possible. Kindly reach out to our support team at support@theshashkasyndicate.com, sharing your order number, so we can look into this and assist you further.

Your satisfaction is important to us, and we hope to make things right.

Kind regards,
The Team

Rated 5 out of 5 stars

Received my order on time

First time I did an order during Black Friday week. Of course, I faced with the delivery delay because of the hot period, but I’d like to highlight that the team was in contact with me and did everything in order to make me receive my purchase before my husband’s birthday!! Huge thank you for the effort, support and great assistance 🙌🏼

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Attention to detail and high quality…

Attention to detail and high quality materials make every piece feel special. Most importantly, don’t change the hoods on the hoodies, best I’ve had in a long time!!! Customer service was quick to respond and super friendly!
10/10!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality. I bought a couple of hoodies and have washed them a couple times since and they still look and feel brand new.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

will order again!!

really nice quality & fast shipment!! it fits perfectly and feels really nice! will order again & already recommended it to my friends :))

20 December 2024
Unprompted review
Rated 1 out of 5 stars

I made an order on 29th of november and…

I made an order on 29th of november and contacted their customer service 10days later as my order still didn’t get shipped, they said that there was a problem due to black friday and offered to give me 20% back while stating that one of the 3 items that I ordered wasn’t available for a bit but suggested to send the 2 other items and send the last item later on, today I got my order but only one item was there even tho they said that 2 items will be sent. definitely the last time I order from the shashka syndicate, all the excitement I had to try their merch was totally not worth it.

17 December 2024
Unprompted review
Santé Studios logo

Reply from Santé Studios

Hi Ghassan,

Thank you for sharing your feedback. We apologize for the inconvenience caused by the delay. As mentioned earlier, this was due to the high volume of orders during our Black Friday Sale, combined with slower processing times on the carrier's side, which is unfortunately beyond our control.

To improve your experience, we switched your order to express shipping at no additional cost, but unfortunately, despite our best efforts, we still encountered issues on the fulfilment side, for which we sincerely apologise.

We value your satisfaction and are here to assist you anytime. To better understand the situation, we kindly ask that you share the details of your order with us at support@theshashkasyndicate.com so we can look into this further.

Kind regards,
The Team

Rated 5 out of 5 stars

Comfort on a whole new level!

SO, SO good!! The quality of their clothing is exceptional and the hoodies and sweatshirts are a true heavyweight material which are nicely oversized and are incredibly comfortable! Shipping to the UK was pretty quick and items are well packaged. A real joy of a brand to deal with, thank you!!

17 November 2024
Unprompted review

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