Sandbag Reviews 1,020

Purchased an Incubus sweatshirt for my wife the end of January. Said it was in stock and I paid $15 for 1-5 day shipping. After 3 weeks of hearing nothing on the staus of my order I decided to email the company. This is the second time in 2 months I've had an issue with Sandbag...same issue actually. The website did state orders wouldn't ship until early February. That's fine, but 3 weeks into the month and no status update is frustrating. I did receive an email back from Sandbag, and it's always an excuse. They said the rollout of their new warehouse didn't go as expected and they still had no info on my shipment status, but they could refund my purchase. While I appreciate that, it sucks when you are buying something as a gift for someone. Also, looking at their website now, it shows the item I purchase to be sold out. So, I'm guessing these guys are selling items they have no idea how much stock they have, and then when they run short, the customer gets to sit and wait until more merchandise comes into stock. Not a good way to earn trust or good reviews from your customers. My wife is a diehard Incubus fan, but I will never buy another item from their official store as long as Sandbag is the provider of their merchandise. Not sure how in the world people are providing so many positive reviews, when the last two orders I've made have been an absolute mess. Be warned the item you were told was in stock may actually take 2-3 months before you get it, so be prepared to wait and get little to no customer service.

Communication is top tier. Prices are fair.

They use an integrated Shop app system to populate delivery address, unfortunately for me Shop provided the wrong address when buying a Johnny Marr T-shirt. It also did not provide me with a chance to review this before ordering. I noticed the wrong address within 2 minutes of the order being placed and used their online form to make notice of this (this was on Friday evening). Come Monday I receive an email saying they can't change anything because the warehouse has already processed it. Given they provide you with a webform and I submitted it 2 minutes after the order, what's the point in offering this, as you can't deliver on it. When asking if they could provide an alternative solution, preferably a refund, this was the response:

Once an order is placed, all data is transferred immediately to our warehouse system. Our warehouse team begins picking and packing orders as soon as their shift starts in the morning, and orders move through this process very quickly.
Whether we’re able to intercept and cancel/make address updates to an order depends entirely on where it sits on the packing lists. Sadly, on this occasion, your order was packed early this morning before we were able to catch it.
Due to the large volume of orders being processed, it is logistically impossible for the warehouse team to locate or retrieve an order once it has been packed.
I’m really sorry for the inconvenience this has caused, and I appreciate that you followed the online steps straight away. While we offer customers to submit changes, it does not guarantee that we can apply them in time, as this depends on the warehouse’s processing speed.

Do you have an onward delivery service in place so your mail will reach you at your new address?

Of course, if your order is returned to us as undelivered, we will be in touch with you.

Once again, apologies for the disappointment caused.

Kind regards,
Louise, on behalf of the Customer Service team

Given how many artists they sell merch for, I would expect a better system or at least customer service that offers you solutions rather than a 'nothing we can do guv' response. I am not hopeful in the postal system returning this, they are just going to dump it at the door of the wrong address. Effectively making this customer service email useless.

Money and time wasted.

Unfortunately I received a damaged product. I sent a photo and requested a replacement, and within a few hours, received a refund. Unfortunately the product was sold out so they couldn't replace it. But the speed and ease with which they helped me was in line with what you'd expect from the merch store for the greatest band in the world.

Very helpful and efficient staff reply. Quickly solved my dilemma. Service excellent.

The customer service for return policies was straightforward and left no questions to be asked. Emails are structured professionally and are easy to read without any confusion. Overall, great customer service.

In this instance, I received a faulty vinyl pressing but Sandbag couldn't have been more helpful in finding a resolution and for that I'm very grateful.

SCAM company! Sold items without getting it.

I bought the signed art work edition of the new Megadeth vinyl.
I got the shipment mail. Good.👍

When I got the package the signed artwork was missing. That I paid for.

Mistakes happens.

The problem is that I have tried to reach costumers service in 2 weeks. Mails, phone calls.
Dead silence. Tried to leave a phone message. The box is full.

So now I have paid for a product I didn’t get, and now help from the company. They are just hiding, when there is problem.

1 star. But hey. I will try to I get what I paid for 👌

UPDATE:
Answer comment from you:
Ordre number: KERRANG9291

If you help me get my item, I will update the review, if I see a improvement.

UPDATE: when costumersservice finally answered the service was top. And they helped with my problem. So thats why they got more stars.

Thank for the help. 👍

Bad expirience, didnt get item, after several month also have to find what the issues

*BUYERS BEWARE*
Placed an order for a tshirt on 17th December. Contacted company on 23rd of December as order was showing as unfulfilled. Was told awaiting stock and would be shipped ASAP. It has now been 6 weeks and my order has still not been shipped. When placing order it said in stock and was no mention of awaiting stock. I have went back onto the shop this morning and I can still order the same tshirt with again no mention of being out of stock or awaiting stock. This is very misleading to customers and if I had known I would have to wait for stock would never have ordered. I keep being told they don't know when they will receive their US shipment of stock which is ridiculous. How can you sell something you have no idea when you will be able to process and fulfil order? Terrible company!!

Super prompt reply and good resolution options

Excellent support team!
There were some small errors along the way, but no one was at fault for it
You can safely shop here.

Reply in short time with kind attitude :)

Placed an order for a special addition music album twin record set on the 10th of December for a Christmas present . A few days later I received an email stating there was a problem with production, and it would not be sent out until early January, as of today 21st January I have not had any further communication from them. I have emailed and tried to phone them on numerous occasions and all you get is a recorded message, seems it is impossible to make contact. This appears to be a badly run organisation, if you are tempted to purchase from them, be warned.

My order number is BICUK22283

I have placed an order on 4 of January- in description bellow the T-shirt I bought it says that shipping will begin on 5 of January, but it was two weeks ago and I don't know anything about it. I have written some mails but zero response. I don't know if it is going to be shipped or it is missing. I bought T-shirt from Tom Odell site, this is the numer TDE3012

I ordered on 6th January, no confirmation, no goods received, sent 2 emails not replied to, rang the number for a message to say recordings full. No idea if anything will arrive so will have to wait the 30 days to take up a complaint with credit card

They responded very quickly via e-mail to my request and then the problem was solved within a few days

Very good and rapid answer from customer service.

I preordered a vinyl and paid for expedited shipping to ensure I got the album within a timely window. The vinyl didn't ship for some 2 weeks and arrived some 18 days after the album had come out. When I wrote the Sandbag via their email, they apologized for the shipping delays but then provided me with the tracking number of an item that just sat in their warehouse for days. When I asked for a refund, the company entirely ghosted me.

Do not do business with these people and expect to get your item on time - and definitely don't do business with them and expect them to do right by you when they fail to deliver what you paid for.

Order number; OMAMUS11910