Samuels Jewelers Reviews 

I wasn't anticipating the best quality just based on what I paid, but I did expect to receive diamonds when that's what is listed as the primary (and only) stones. What I received was a band covered in some sort of sticky adhesive with totally yellow, cloudy "diamonds". I'd have paid no more than $5 for a ring of this quality, guess you get what you pay for when buying online. Very disappointing.

Love coming to this store been coming here since 2006

Beautiful anniversary band and it arrived on time!

I purchased 2 cross necklaces the first time so I decided to purchase a 3rd one the last one I received did not have the same silver necklace with the cross,It did not look as nice as the first two

The jewelry I ordered came really quick and wrapped for protection. All of the items (necklaces and earrings) were just beautiful. I am so pleased with the length of the necklaces and the size of the earrings. I am looking forward to placing my third order. I really highly recommend co-workers looking for nice jewelry to try your company.

Item was not as shown or described online. Due to the “final sale” policies, I am stuck with my purchase and have wasted money on junk.

I am not surprised they are closing their doors. We came in to look for a wedding band. We were told that everything is 80% off due to store closing in El Paso, TX. We found a ring and were given one price when we were trying it on. My husband was so excited to buy it for me because we have been looking for a long time. When we got to the checkout, "magically" price for the ring doubled and sales lady said, "oh I am sorry I guess I made a mistake". Really? You made a mistake. Manager was useless and condescending too. No help, no explanation, nothing. I will not give you my business and will not recommend you to anyone. Because of your customer service the store is going out of business!!!

I sent a email with how unhappy I was. The product. In the picture was larger then the real thing.The accent diamond was a piece of tin with bumps on it. They wanted me to purchase a warranty even thou I would have to mail I if there was a problem. Because it was bought on line on sale it was no returnable. I have spent thousands of dollars with Samuels and bought warranty on all of them and now I have to mail my 10,000.00 diamond ring to have it checked by someone I don't know to somewhere I have no idea what it is, jeweler independent bonded no idea.

Our experience started in our local store, we didn't find quite what we wanted but we did find it on Samuel's website, however the website only had the ring my girlfriend wanted in one size. I asked the saleswoman in the store how much it would cost to resize if I bought the ring and she told us it would be $40. I bought the ring with plans to resize when it came in. When I went to pick it up and inquired about sizing it l the salesman told me it would be $40 per size! Going from 7 to a 9 1/2 would cost $120! The ring itself didnt cost me that much. I took it to another jeweler to get an estimate and was told they wouldn't size it since he thought it was platted, which nowhere in the description told me it was. Very disappointed.

I have purchased several pieces of jewelery from Samuel's Jewelers and have been very satisfied. This purchase was my first online experience with Samuel's Jewelers. I have to say that I encountered no problems starting from the purchase to the delivery. I hope that Samuel's will continue to stay in business because I really like their prices and the quality of their jewelery.

I bought my mother a beautiful purple amethyst ring for Christmas. It didnt last a week until a prong broke off causing her to lose the stone. Even after a few days of wear the over all ring looked like it had aged years.

All I wanted was a decent ring and I got pretty much trash.

I ordered an item on line from Norton Shopping Guarantee. The email that confirmed our purchase did not include any tracking information for the product. I called their customer service times and always waiting for about 3 minutes, then was asked to leave a message which I did EVERY TIME!!! So far I haven't received a call back from them. I went to the store to see if it got shipped there and they couldn't help me either. The product did get mailed to my house, but the customer service and shipping information portion of the on-line order is by far the worst I've ever seen.

Wonderful products, easy to order online, great at processing exchanges.

I Still have not received the ring I ordered and can not get ahold of anyone from customer service. A message has been left and they have been emailed with no responses. It is now 13 days past when it was to be delivered. USPS did an investigation and they can not locate it either. I am just really unimpressed with both companies at this point.

Horrible dimond quality and customer service refused to exchange. I feel like I threw away 5000. Stud earrings are so ugly that I’m embarrassed to wear them.

I don't think it resembles the picture but it's lovely all the same

Horrible about returns I tried returning the ring within 1 hour of purchase they said ALL sales final. MOST all other Jewlery stores give you a 30 day return policy. Not Samuels Why? They sold me a Lab diamond. Becareful when purchasing from them. You might be naive like me never knew there was anything other than genuine REAL rare diamonds from the earth. Unfortunately, they’ve cheapened the rarity of the diamond and sell these Lab diamonds that are man made all look alike no genuine rarity about that. I didn’t know what a lab diamond was until returning my third time to the store where the Manager insisted how wonderful, beautifully and better a ECO diamond is. Very good persuasion but at the end of the day He DOES NOT care about you, me as the customer ONLY his sales$$$.
So sad business is like this but I guess that’s why their in for their 4th bankruptcy.
Tracie