saltyshreds.com.au Reviews 

68
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the products, highlighting their gorgeous designs, unique styles, and overall appeal. Many appreciate the excellent quality of materials, noting items are well-made, comfortable, and wash well. Reviewers are also happy with the ordering process and commend the positive communication. However, some customers noted concerns regarding delivery times, with items sometimes taking longer than expected to arrive. A few others felt that sizing could be inconsistent, with garments running small or larger than anticipated. Additionally, some reviewers were not happy with customer service, describing unhelpful tracking information or slow responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the clothes for their quality, style,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting super quick delivery... See more

Order

Users describe positive interactions with order, with many expressing happiness and a strong intent to order... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes are simply gorgeous. However the sizing is a little small. I’m a large in most brands and have found the XL pants to be more of a medium. Along with the L skirt and top I purchased. Love t... See more

Rated 4 out of 5 stars

The product was exactly as pictured and described, right down to the soft feel and exact shade of pink. Points on that alone! The fit is comfy and flattering. Straps were overly long , but better than... See more

Rated 4 out of 5 stars

Very good quality, I bought on sale as well so got a great deal. Love the colours and material. 😊

Rated 4 out of 5 stars

The dress was perfect as expected however I paid more in postage to receive the item than anticipated which meant realistically I paid nearly full price


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

"Australia's #1 Surf , skate , lifestyle brand providing Balance boards, Clothing, swimwear & accessories, for Babies + Kids + Adults . Family owned and operated , designed by surfers for surfers. Salty shreds was founded in 2018, by a first time surfing Mum of a 6 month old girl, who struggled to find any baby clothing that suited her surf skate lifestyle. Fast forward, 5 years, 2 more births, resulting in now 3 little surfer girls & baby #4 on the way, Salty Shreds is now a worldwide , well known label for the whole family, known for it's high quality, unique slogans & rad designs , inspired by surf , skate culture. Our slogan is simple - Not just a brand, but a lifestyle."


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(68)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super comfy and awesome quality

I purchased some awesome pants, 3 pair and I adore them. They’re exactly like the pictures and they are awesome quality, I’ve since purchased from them another 4 times and I’ve never been disappointed with the clothes. I love that it’s an Aussie seller too. They just released some new items and I already have an order on the way. Can’t love them enough

12 January 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thanks Legend, we are so stoked you love your items. We appreciate all the business & support x

Rated 2 out of 5 stars

Dodgy make/fit and poor customer service

Pink and orange playsuit. Too short to the point it rides up your bum and you can't wear it. I'm average height and average torso lengt, and it fitted everywhere else. Not made very well. When I asked fpr refund, they wouldn't allow it, only store credit. I'd already paid over $30 in shipping just to get it in a reasonable time (because they're 'so busy' it takes weeks otherwise) so I wasn't paying to send it back and lose all that money. Not very good customer service, especially when they are expensive. They also fade very quickly after washing and don't look the best (had other clothes from them).

2 December 2024
Unprompted review
Rated 1 out of 5 stars

I bought a $99 pair of beach pants from…

I bought a $99 pair of beach pants from this store and was very disappointed by the poor quality, stitching, fabric and didn’t match description.

I sent the pants back and when I asked for a refund the owner refused and would only give a store credit, which was unsatisfactory because I didn’t want any other low quality products from her store.

She then offered a refund if I would pay a $19.95 “processing fee”.

The owner made it clear she is busy and doesn’t have time to provide customer service because she has to look after her children. I understand we all have busy lives but I found that very unprofessional.

I also reviewed the pants on her site, gave them one star & the review isn’t appearing. It seems that only the good reviews are being accepted.

19 November 2024
Unprompted review
Rated 2 out of 5 stars

While all the clothes look super cute…

While all the clothes look super cute online, we received one as a gift for our toddlers 2nd bday. Fit was so awkward, we had a gift receipt and asked to refund even if for store cc. They said bc it was a discounted purchase they would not. I think for gifted items, they could have been more helpful.

31 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look