saltyshreds.com.au Reviews 

68
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers had a great experience with this company. Customers frequently praise the products, highlighting their gorgeous designs, unique styles, and overall appeal. Many appreciate the excellent quality of materials, noting items are well-made, comfortable, and wash well. Reviewers are also happy with the ordering process and commend the positive communication. However, some customers noted concerns regarding delivery times, with items sometimes taking longer than expected to arrive. A few others felt that sizing could be inconsistent, with garments running small or larger than anticipated. Additionally, some reviewers were not happy with customer service, describing unhelpful tracking information or slow responses.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the clothes for their quality, style,... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the excellent quality of... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting super quick delivery... See more

Order

Users describe positive interactions with order, with many expressing happiness and a strong intent to order... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The clothes are simply gorgeous. However the sizing is a little small. I’m a large in most brands and have found the XL pants to be more of a medium. Along with the L skirt and top I purchased. Love t... See more

Rated 4 out of 5 stars

The product was exactly as pictured and described, right down to the soft feel and exact shade of pink. Points on that alone! The fit is comfy and flattering. Straps were overly long , but better than... See more

Rated 4 out of 5 stars

Very good quality, I bought on sale as well so got a great deal. Love the colours and material. 😊

Rated 4 out of 5 stars

The dress was perfect as expected however I paid more in postage to receive the item than anticipated which meant realistically I paid nearly full price


Company details

  1. Swimwear Store
  2. Beach Clothing Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

"Australia's #1 Surf , skate , lifestyle brand providing Balance boards, Clothing, swimwear & accessories, for Babies + Kids + Adults . Family owned and operated , designed by surfers for surfers. Salty shreds was founded in 2018, by a first time surfing Mum of a 6 month old girl, who struggled to find any baby clothing that suited her surf skate lifestyle. Fast forward, 5 years, 2 more births, resulting in now 3 little surfer girls & baby #4 on the way, Salty Shreds is now a worldwide , well known label for the whole family, known for it's high quality, unique slogans & rad designs , inspired by surf , skate culture. Our slogan is simple - Not just a brand, but a lifestyle."


Contact info

4.2

Great

TrustScore 4 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(68)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent beach dress

I love this towelling beach dress - its already had lots of outings. Its made of nice thick absorbent towelling and has a pocket! Also enjoyed the fun website and clear, friendly communication.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible comms

Terrible comms, bad service. Took more than 3 weeks to receive my item. Emailed multiple times. Only one reply, which was rude and aggressive. Avoid these jerks of a business acting as if they run a nice family own company. Who cares if you act like a jerk.
This blokes are dodgey.

22 October 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Hi Doron, as mentioned in your wife Poppy’s emails and review prior to this one, this was a clearance sale she purchased from. Feel free to visit our warehouse in person and meet the whole family. I’ll personally introduce you. It’s a pretty poor way to be to both try and bring down a small family-owned business because you had to wait for your order and were given responses and continuous updates along the way. I’m happy to share these, as we do quite often share our reviews and customer stories online to show just how real we are. Perhaps try and read the sale T & Cs before purchasing and take some accountability rather then slander and blame the company who have done nothing but try hard to get your order out as quickly as they can. 50-70% off items are sold below cost , which means we do not have the funds to hire hundreds of staff to fast track these . We work with the small team we have, give the best service possible and provide a quality product that is actually deigned from scratch and simply cannot be bought elsewhere. Hence why you purchased from us in the first place . There is no aggression here, we just actually stand up for ourselves and staff and do not stand for rudeness and disrespect.
It is strange how you go to great lengths to leave constant negative reviews to small businesses accusing them of being “ dodgy” both on google and trust pilot when things don’t happen quick enough , even when you are yourself a business owner in the same industry as us. It seems the entitlement is real. Pull your head in, we are not robots, we are humans , we deserve to be treated with respect just like any other business or person. Our hundreds of 5 star reviews on Google are a testament to who we are and our outstanding service and product. However we all know you aren’t a real business if you don’t get the spiteful ones from the odd entitled bunch right?
We have done the best we can and sorry your wife has had to go to great lengths to prove her utter disappointment by both of you leaving a 1 star review. Great job team 👏🏻

Rated 5 out of 5 stars

Cool little biz

I recently bought some cords and a jumper from Salty Shreds, and I absolutely love them! The quality and fit are perfect — super comfy and stylish. Ash and her family were amazing to deal with. Their communication was excellent, and even during the busy sale period they handled everything so well. You can really tell they care about their customers and their brand. Highly recommend supporting this awesome family business

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Something for everybody

Salty Shreds has amazing designs, styles and fabrics for all the family. I can buy products that suit us all-from Grandma, to my adult kids, to the grandkids. My buying online experience was easy. My purchases arrived within an acceptable time frame. SS uses excellent quality material that washes well. We all have a go on the balance board-some better than others!!

30 September 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thank you so much ! We pride ourselves on ethical and sustainable manufacturing and will never skimp on quality, especially when my four little groms wear these daily. I appreciate your kind words & hope you love your purchases . If you did purchase during our sale, we also are so grateful for your patience.
Have a beautiful week
Ash x

Rated 5 out of 5 stars

Super soft and comfy toweling dress

Super soft and comfy toweling dress. True to the picture, looks great and perfect to pop on after a swim.

4 October 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

How good are the towelling dresses! We are so stoked with this range and I cannot wait to show you all the new pieces we have coming soon. Keep an eye out for some sneaky discounts on offer
Ash x

Rated 5 out of 5 stars

Overall 10/10

Honestly such a nice experience shopping with Salty Shreds! Not only is the quality amazing but the dispatch and delivery time is super quick. So many great clothing pieces to choose from aswell, will definitely be a repeat customer!

8 October 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thank you so much for taking the time to leave such amazing feedback! We appreciate all of you that have patience when we have such massive sales as well, it is a huge relief for our little family business. We cannot wait to see you back.
Ash x

Rated 5 out of 5 stars

My experiences with Salty Sheeds have…

My experiences with Salty Sheeds have been wonderful! I live in North Carolina USA and have had items shipped to me here as well as
To my daughter and grandson , who live in Canada! The transactions have been seamless. The quality of the products is first rate and obviously a big part of why I buy from the company! But it’s not the only reason! It’s easy to see why Salty Shreds has been so successful. The family orientated business gives a vibe of love and trust! Led by Momma Meg, the dedication to the business and to their clientele is first rate! Dealing with Meg et al, is like dealing with family , because they make you feel
That way! Cheers ❤️

2 October 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thank you so much for your amazing feedback! We love sending our products to the other side of the world and its so awesome to see so many other countries that support & get on board with what Salty Shreds is about. We definitely never want to lose that personal family vibe, and grateful for all of you that feel that . Thank you for your support , even with all these new border force madness
Have an amazing week
Ash x

Rated 5 out of 5 stars

Best customer service

Best customer service, epic range, affordable pricing (especially if you nab it on sale) & allows an awesome feeling knowing you’re buying from a hard working, no fuss, Aussie fam!

5 October 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thanks Legend, so grateful for the support. Keep an eye out for more amazing things to come, and we will be sending all our recent patient purchasers during our sale, a sneaky little discount for our new range.
Ash x

Rated 5 out of 5 stars

I love everything I have ever purchased…

I love everything I have ever purchased from this store, the sizing is accurate, the quality is amazing , the colours are divine.
The postage can take some time, but that's made very clear on their website when ordering because they are a small family business. But so long as you have patience, your order will come and it will not be a disappointment at all.
Iv bought goodies, jackets, kids bathers, skirts, denim , t shirts... honestly all amazing.
Don't listen to the fake reviews on here. Just have patience and enjoy the beauty of an Aussie business.

3 September 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Thank you so much! Yes, absolutely, sales are always a massive time for us which is a good thing when you are buying 50% off usually as a minimum. We do try and be as transparent as possible during these times. Our normal dispatch is 1-3 business days, and sales can significantly increase these time frames, but your order will always come. Thank you again for all your understanding and kind words here. Means so much to our family.
Have a beautiful week
Ash x

Rated 2 out of 5 stars

ABUSED BY THE OWNER OVER MY REVIEW-3 weeks for 2 little dresses and a jump…

EDIT: after leaving a review (below), I was immediately sent an email from the owner of the company demanding that I remove it- she stated the I’m disgusting for being honest about my experience- she attempted to guilt trip me into removing it stating that I had purchased clearance items and had no right to be unhappy about the almost month wait time, as other people had paid full price. This is absolutely unacceptable- I paid postage and purchased the items just like anyone else, but according to the owner of this business, you go to the back of the line unless you pay full price instead of paying a discounted price. The owner has sent me two abusive emails today, demanding that I remove the review and to never buy anything from their business again- she stated that I’m now “banned” 😂 from buying anything from their website because of my honest review.

Be careful with this company- they’re abusive - they’re slow in posting your items and take zero responsibility for their actions!

3 weeks for 2 little dresses and a jump suit to arrive in the post- clothes were okay- no dramas there- but if you plan on needing the items don’t plan on getting them within a reasonable time frame

2 September 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

I was hesitant in responding here but honestly, I think the online world deserves an honest and real point of view. As i am sure , I am not the only one who has dealt with Damon Bradley.
Damon left a 1 star review based on the dispatch time frame for a couple of items he purchased at $10 a piece, that are from our " Bin here" and outlet collection. Which we state very clearly online that the time frame to dispatch is a lot longer, due to the insane volume we receive. These products are giveaways and brand new, amazing quality but we are selling at below cost to make space in our warehouse.
I politely emailed and explained again why he received his order in a couple of weeks, and explained in length the product, our small business, my four little ones I juggle and how hard we try and work to move things as fast as possible. I kindly asked if he wouldn't mind removing his review, as it has a huge negative impact on our family and business and was super disappointing when we truly tried our best.
There was not one abusive word or tone in the email, in fact, he then abused myself and told me he would go harder and leave reviews all over the internet and how he doesn't care about family ect ect. That i had no right to ask him to remove his review ( which is correct, I have no right to expect him to remove his review, but i reached out , as a parent to another parent, explaining circumstances hoping he would have some sort of understanding & heart ). HIs response was disgusting to say the least, almost like he had some personal vendetta or something or has been through this before with other businesses or Women. He then threatened me further, to which i asked him to never return to our store and called him out for his appalling nasty email.

We are not robots, we are people. We deserve respect and he has continued to harass me in which I have had to actually issue him a cease and desist notice. I would love him to share this so called " abuse".
His outbursts are a little crazy to say the least, and he has been blocked on all platforms and yes, banned from our store .
Happy to chat about this further for anyone who wants to email me directly - see correspondence for peace of mind :)
In the meantime, don't let some crazy nut on the internet get you down or ruin your day like I did. It's simply not worth it guys, and certainly not what we are about.
Ash :)

Rated 1 out of 5 stars

Missing Order -- No Help

Order placed, tracking info without any helpful tracking. Package has been stuck for over 2 weeks without updates. Customer service is non-existent. Have now contacted 2x on the website and through customer service email without ANY response. Parcel service is just as terrible, cannot submit inquiry or claim. Lost my $140 dollars to this poorly run, all aesthetic, no substance company.

4 August 2025
Unprompted review
saltyshreds.com.au logo

Reply from saltyshreds.com.au

Hi Lana, This is completely incorrect. You failed to pickup your parcel. We emailed you 5 times prior to this ( I have all the correspondence proof), and asked you to pick up your parcel awaiting collection as you were not home. We expressed the importance of picking it up so it was not sent back. You then lodged a Chargeback and cost us more money, and we never got the parcel back, and are now out of pocked the money + additional fees and the goods. You did not lose anything, so anything you have posted here is a complete lie. Happy to share with anyone who needs the proof :)

Rated 1 out of 5 stars

Terrible customer service and poor…

Terrible customer service and poor quality for the price they ask. I spent over $100 and one pair of pants had poor stitching and small holes created from poor stitching. At first they were happy for me to send back but made it clear if they didn’t deem it faulty I would need to pay the return postage. Of course they didn’t deem them faulty and took no responsibility for the small holes in the fabric, instead telling me me would wash out and wear out (yeah right!) To get the pants back I had to pay postage or cut the loss. As I suspected, my son wore the pants, the hole stretched as it was on the bottom and the stitching on the other side (other back pocket) has now pulled another hole in the fabric. What happened to keep customers happy so they come back, Ash clearly does not value her customers nor her product. I wish I read these reviews before, would not and will not waste my money here again. I have friends appalled by her email responses and lack of customer care, they too will not be returning. I showed several people the pants and all said they would have asked for a refund or change over, if they received the same item, even if it was on sale for $30.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

THIS IS NOT A REAL SALTY SHREDS PROFILE - HEAD TO GOOGLE REVIEWS

THIS IS A FAKE PROFILE SET UP BY A BITTER PERSON - If you want real honest reviews from hundreds of legitimate Salty Shreds customers - check out their 700+ Google reviews. This is not a legitimate profile for Salty Shreds nor does it have real verified reviews from actual customers. The email address isn’t even real.
For real assistance from a real hard working Owner & family owned business that cares , feel free to contact the owner directly for anything at all. I personally will speak to you .
Furthermore you can get a real insight into who you are supporting here with the link below , the little faces behind the brand and how hard we have worked to get here. Check it out directly via their Instagram _saltyshreds_
It’s always nice to know what kind of people you support when you purchase. It definitely makes a difference.
Hit me up via our website
Thank you all , as always , we wouldn’t be here without you! New collection about to drop , stay tuned, stay salty!!
Ash x

18 May 2025
Unprompted review
Rated 1 out of 5 stars

DON'T SHOP HERE

I returned some shorts for a store credit and after emailing them 3 times chasing it up, I was told that they had already emailed it, 4 times. They said it isn't their fault that I haven't seen the emails and now the credit date has expired. I double checked and no emails were received by me. Never again. This has never happened to me before and I will check reviews online in future.

15 May 2025
Unprompted review
Rated 1 out of 5 stars

**Buyers Beware ***** Don't expect any…

**Buyers Beware ***** Don't expect any refunds *****
I had placed on order back in Feb ... I kept tracking the order and it would only say " on its way" finally about 10 days ago I contacted Salty Shreds to inquire. They said it's been sitting at a postal stn and you didn't pick it up. It's now being returned to us. I'm like what ????
It never goes to a postal stn Salty Shred orders always come straight to my residence, as that's the address on the shipping order.
So I asked if they changed their shipping provider, they said no. So then i asked if they would be refunding my cc as the order was being returned to them.
THEY SAID NO... that it was my fault i didn't check on the status of my delivery. That's not true. I checked daily on the status with the tracking number they provided to me. They still refused to refund my cc
Watch out for these guys everyone, they're not helpful, they're rude, their customers service is lacking and appalling to say the least. I wish I had looked at 3rd party reviews prior to ordering from Salty Shreds.. I also notice comments about the quality of their clothing.. I had bought a pair of the light green cords 3/4 length .. first wash - the side seam by the pocket came all apart. Rather disappointing.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced and oversized

The kid’s clothes are beautiful, however pretty overpriced for the quality. Colours fade super quickly and the stitching is not great. My son has a fair few outfits from them, but after recent experience we won’t be buying from this brand again. Customer service was disappointing. If you are a woman over 1m75 you might be fine, but any shorter and you will just swim in them. I ordered some pants in size S, when they arrived they were more like size L/XL in my opinion. Nothing for us shorter girls (I am 5’3, but even if I was a bit taller they would have still been waaaay to wide and long). It looks super ridiculous and I sadly won’t have any use for them and will have to gift to someone who is way bigger than me. I guess I am used to shop from brands with very high quality customer service, so was very disappointed to be brushed off with a “sorry, can’t be of help”. The email wasn’t worded very friendly at all, no compensation was offered, not even the option to send back for store credit. Bit of a money grab this brand.. “Buy these overpriced products but then leave us alone if there is an issue”. The designs on the fabric are cute but that’s pretty much it…

17 March 2025
Unprompted review

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