saltsdirect.com Reviews 

74
•
TrustScore 2.5 out of 5

2.3

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Rated 4 out of 5 stars

Very pleased with the delivery time, constant courtesy updates from the company. Very pleasant delivery driver, a credit to the company. Only fault if a fault at all, is that I prefer speaking to peop... See more

Rated 2 out of 5 stars

On 14 June I ordered 5 bags of salt tablets and a large salt scoop, both paid for by credit card online. The tablets were delivered on 23 June but the salt scoop was missing. The driver said it would... See more

Rated 1 out of 5 stars

Appalling service. First and last order we will place. Driver left all the block salts at the wrong house and “couldn’t come back”. When I phoned to find out where the order was, I was told it had b... See more

Company replied

Rated 1 out of 5 stars

First ever order of block salt took over 3 weeks to get here. Ok, with the benefit of the doubt let’s try again (after running low on salt) Waited nearly 3 weeks again for a delivery only to be sent... See more


Contact info

2.3

Poor

TrustScore 2.5 out of 5

74 reviews

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2.3

All reviews

(74)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great buying experience

Order arrived in less than 24 hours from ordering online. I was perhaps lucky in that I ordered the day before the scheduled delivery day for my area but the responsiveness was still impressive. Delivered by a very pleasant young man who unloaded the bags of salt and stacked them for me. Price was good and the product I ordered was delivered in good condition. I would have no hesitation in using this company again.

24 October 2015
Unprompted review
Rated 5 out of 5 stars

Saturday order

Just having a water softener fitted and had forgotten to buy salt. Placed order Saturday morning 3rd October and delivered in the afternoon.
Brilliant service, first rate, what more can I say, they have a customer for life.

4 October 2015
Unprompted review
Rated 5 out of 5 stars

Faultless Service!

Product arrived the next day, within 24 hours! Great, informative communication which made the service seem more personal. I will definitely use Saltsdirect for my block salt purchases in future.

5 September 2015
Unprompted review
Rated 1 out of 5 stars

Dumped!

After a few good experiences with Salts Direct, one day they suddenly decided I am outside their delivery area, cancelled my order, and never replied to my emails or contacted me again.

14 July 2015
Unprompted review
Rated 5 out of 5 stars

Wonderful Service

We had our first delivery today and the service was wonderful. They arrived well within our time slot and nothing was too much trouble for the driver to carry 10 big 25kg bags around the back for us! It's hard to find service as good as these guys these day's. Highly Recommend

14 July 2015
Unprompted review
Rated 5 out of 5 stars

Hard to think how they could improve

My first order from Saltsdirect - and what a pleasant surprise!

Not only were they significantly cheaper than anyone locally, but delivery (a day after my order) was included in the cost.

In addition, great email communication: the driver hand wrote a personal note to say he was sorry that he missed me and then followed up with a personal email to check that I had received the delivery and everything was OK.

You really can't get better than these folk - service that has blown me away!

20 March 2015
Unprompted review
Rated 5 out of 5 stars

Very Handy

We have struggled to find a decent water softener salt supplier who will deliver in the area for some time until we found salts direct. The service was great from start to finish. Prices really good and the free delivery is a savior as those bags aren't light!. Highly Recommend.

4 March 2015
Unprompted review
Rated 5 out of 5 stars

Great Company

We placed our first order last week for block salt and the service, prices and speed were great and to have it put in the utility room for us was great. Just what we need. Recommend

8 February 2015
Unprompted review

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