Salt and cleanz Reviews 

1,160
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays or complete non-delivery of their orders, often without any prior notification. People frequently experienced a lack of communication, finding the company unresponsive to emails and phone calls, making it difficult to get updates or assistance. Reviewers also noted issues with payment, where customers were charged but did not receive their goods, and struggled to receive order confirmations or refunds. However, some customers also noted the politeness and helpfulness of the delivery drivers. A few other people also felt that delivery was quick or on time in certain instances, with some even receiving their items the next day.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting that their orders... See more

Order

Reviewers express widespread dissatisfaction regarding their orders, with many reporting that items, such as... See more

Response time

People report significant dissatisfaction with response times, frequently mentioning a lack of communication... See more

Customer communications

Consumers express significant frustration with the lack of communication, reporting that multiple emails and... See more

Payment

Customers reported negative experiences with payment processing, including instances where payments were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive... See more

Rated 3 out of 5 stars

Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily... See more

Rated 2 out of 5 stars

Still waiting for delivery after 16 days. I just wanted to know when to expected delivery, but the company is not responding to emails or phone calls. They have banked my payment but I am worried I... See more


Company details

  1. Water Softening Equipment Supplier
  2. Snow Removal Service

Written by the company

Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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2.5

All reviews

(1,160)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

deliver soon

deliver soon
works well

14 June 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 4 out of 5 stars

Have always ordered my Harvey Block…

Have always ordered my Harvey Block Salt from Saltandcleanz company. They are really good and usually deliver promptly. This time around I had to chase my order as it was over their 10 day promised period. Will strongly recommend them.

14 June 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

Second time user

Second time user: great price and ultra quick delivery on my salt order = 5* after good experience last time.
I can overlook lack of warning about delivery day (I just got home and there it was on the doorstep), out of date info on the website and an absence of reply to emails

1 June 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

Excellent service

The price is reasonable and the delivery is quick

12 May 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for this feedback appreciated by the team

Saltandcleanz

Rated 5 out of 5 stars

A professional, value for money company

My order for Hydrosoft Salt tablets for a very competitive price was completed in a professional manner with a very helpful driver at the point of delivery. Nothing else to add other than I will definitely be using Salt and Cleanz again!!

23 April 2024
Rated 1 out of 5 stars

We had lots of problems

We had lots of problems - after the order was placed I waited 12 days and then phoned up to find out when we could expect a delivery. No phone call back. . Phoned again, same story. Phoned twice more still no reply. Sent an email and was told we could expect it by a certain date . Date passed , no delivery. Phoned again, no phone call back. And so it went on! And suddenly one day my delivery is on the front porch. Needless to say I will not use this company again. There are others and if customer service is so poor it’s easy to go elsewhere!

10 April 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review

We would be really pleased for some more details , please re-send to sales@saltandcleanz.co.uk and someone from our customer care, will look into for you and revert back

Rated 1 out of 5 stars

Complaint

Treat this as a customer compliant from a regular customer.

Regular customer but service on this occasion was very poor.

Ordered 10 bags of softener salt tablets. Delivered 9 bags of the right one but the last bag was a substutite (and was cheaper priced).

Made 3 calls now and emailed twice and still no responses. Don't return calls and emails

As a regular customer, now seriously considering buying the product from a different supplier after having ordered from the company for the past 3 years.

Don't want to waste any more time on this.

13 April 2024
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review

We would be really pleased for some more details , please re-send to sales@saltandcleanz.co.uk and someone from our customer care, will look into for you and revert back

In the meantime please remove this review so we can amicably solve

Rated 1 out of 5 stars

No one calls you back!

Placed an order on the 6th April. Only after I placed the order they sent me a order email confirmation stating it will take 10 working days to process, had I have known this I would've placed an order at a later date. I'm not available to take the delivery Thursday or next week. I have called the company 4 times and sent a Urgent email, but still no response! Now I'm having to go through my bank. Poor customer service. Not even worthy of 1 star!

11 April 2024
Unprompted review
Salt and cleanz logo

Reply from Salt and cleanz

Hello have you any more details so we can investigate

Rated 1 out of 5 stars

Unprofessional

Last time i ordered with them i had a massive delivery problem they were unwilling to acknowledge so i wrote a bad review… i gave it another go as i didn't have any problems before… they just cancelled my order… talk about childish behaviour…

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered Harvey’s salt blocks again …

Ordered Harvey’s salt blocks again from Salt and Cleanz as they have the best deals even when you add delivery charge. What I didn’t expect was delivery the same day! Literally 2hours after I placed the order it was on my doorstep which was totally unexpected as the driver just happened to be in the area with stock in the van! Amazing service and the best price around…thank you!

25 March 2024
Unprompted review

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