Salfordinsole Reviews 

148
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being well-made, robust, and effective in addressing various foot and knee pains, with many noting significant relief and improved mobility. The quality of the insoles is frequently highlighted, with people appreciating their durability, comfort, and ability to provide much-needed support for conditions like supination, plantar fasciitis, and arthritis. Reviewers also commend the quick delivery service and the helpful, professional support received, making the overall purchasing experience smooth and efficient. However, some people mentioned issues with the user experience, finding the insoles uncomfortable or too hard, and occasionally experiencing blisters or difficulty sliding their feet into shoes due to the material. A few other people also felt that the insoles did not provide sufficient support for their specific needs or that the adhesive heel booster was not securely attached, impacting the product's effectiveness.

What people talk about most

Product

Reviewers mention positive feedback about the product, with many finding the insoles comfortable, supportive,... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the insoles as comfortable,... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the insoles brilliant,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, swift, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very well made, easy to wipe down if required (if abit of lint off socks starts to build up a little bit), very robust, and more importantly they work! I noticed the outer heels of all my trainers use... See more

Company replied

Rated 4 out of 5 stars

I purchased to the green lateral wedges and they arrived quickly. I did however make the mistake of ordering the same size as my normal shoe size. These proved to be too big for some footwear so I re-... See more

Company replied

Rated 5 out of 5 stars

The insoles I purchased were the red lighter weight ones, but were perfect for my problem - overpronation and pain in the large toe joint. I don't wear them every day since the weather has become so... See more

Company replied

Rated 4 out of 5 stars

I bought Salford’s orange insoles and these, coupled with better fitting shoes, have definitely made a difference to how my feet feel when I’m standing or walking a lot. I think that the ideal thing w... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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No recent history of asking for reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(148)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Very well finished product

Very well finished product, delivered as promised. So far, the insoles have fitted into all my shoes without issue. I now have several pairs and they have brought immediate relief from my previous discomfort.

8 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Nigel. Thank you very much for your review - it's great to hear that you've had such a positive outcome.

Rated 4 out of 5 stars

Helped ITB pain but uncomfortable

The insoles certainly helped with my ITB niggles, my knees feel much more stable, I use them for runs an hour or so long and take them out for shorter runs so I don’t become reliant. 4 stars because I find them pretty uncomfortable unfortunately. The surface is quite grippy silicone type material so my socks stick and it’s hard to get the wrinkles out of them when I put my shoes on, and they’re very hot to wear. Also they’re very hard and quite punishing to my instep; I don’t feel I could run a half marathon in them.

However they have kept me training while I work on the cause of the problem (tight glutes on one side) so I am very glad to have them! I ran 1hr 15 the other day without the insoles with no problems so I’ll continue to use them once a week until I’m certain I don’t need them anymore. I do recommend trying.

15 June 2026
Unprompted review
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Reply from Salfordinsole

Dear Elizabeth. Thank you very much for taking the time to leave us a review. It’s great that the insoles have had a largely positive impact, but it would be great if we could try and make the experience completely satisfying. We do have a range of tips for this and would be happy to help – you can drop us a line at anytime on info@salfordinsole.com. Thanks again.

Rated 4 out of 5 stars

Really effective relief while using

Really effective relief while using, not a cure but most definitely very helpful to relieve symptoms.

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Simon. Thank you for going to the trouble of leaving us a review. If we can be of any more help, please feel very welcome to contact us via info@salfordinsole.com

Rated 5 out of 5 stars

These insoles have really helped

These insoles have really helped. I have a more
confident and more comfortable walking
experience since I started using them.

18 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Stephen. Thank you for your review - it is great to hear that you had a positive outcome.

Rated 5 out of 5 stars

Insoles for flat feet, aka (Plantar fasciitis

I ordered a pair of insoles, my old ones were blue, the ones I initially ordered were orange. I contacted Salfords, they were extremely helpful, customer service was excellent. They sent blues ones to myself. I am one happy customer and will buy from Salfords again.

1 May 2026
Unprompted review
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Reply from Salfordinsole

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Absolute game changer

Absolute game changer. Before the insoles I couldn't get down the stairs in the morning without pain in my ankles and foot. Thought I was going to have to put up with it. I am a large male 6 foot 3 and 18.5 stone so just put it down to weight and wear and tear. However just a few days of wearing these insoles took a little bit of getting used to as they are quite thick. I am pain free even at night and in the morning. Wore a different pair of shoes the other day without the insoles and pain came back. Not as bad but still there. Threw them away and stuck with my insoles and no pain. Will be buying ones for all new shoes in future.

7 May 2026
Unprompted review
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Reply from Salfordinsole

Hi Darren. Thank you for such a detailed review, it is hugely appreciated. If you do want to buy more pairs, please drop us a note first. We'd be happy to offer you a three-for-two deal.

Rated 1 out of 5 stars

These didn't work for me

These didn't work for me , just not enough support , the information that goes with the advert gives the impression that they work for everyone .

26 March 2026
Unprompted review
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Reply from Salfordinsole

Dear Susan. The insoles are definitely not for everybody and not for all footwear, either. Although they are made from a foot cast, in individual sizes and from a material that won’t compress, there are combinations of feet and footwear where they don’t provide enough support. I can’t find any record of a request to return them, which you are very welcome to do via our website within 60 days of purchase.

Rated 5 out of 5 stars

Excellent product

My husband has suffered terribly with foot pains due to being on his feet all day at work. He also has very flat feet. He had heard of these insoles and decided to give them a try. He cannot believe the difference since using them. He never has pains at all. They are so good, definitely would recommend these to anyone that puts up wirh foot pain.

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Amanda. Thank you for the great feedback - very much appreciated!

Rated 5 out of 5 stars

No more knee pain

Great product - had developed knee pain to the extent it was affecting my ability to walk and was diagnosed with a dropped arch. I now had these insoles in all my shoes - they are a game changer!

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Gillian. Thank you for taking the time to leave us a review - it's great to hear that you've had such a positive outcome!

Rated 5 out of 5 stars

I bought a pair of these for my son

I bought a pair of these for my son, he has suffered with plantar fasciitis for quite a few months and he does a lot of walking, very painful. I bought him a pair and it has worked wonders, he isn’t in any pain, he is still using them but he is overjoyed with the results

7 April 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much your feedback. Plantar fasciitis is very, very common, but usually surprisingly easy to fix. Great to hear back from you!

Rated 5 out of 5 stars

Had a big toe operation following two…

Had a big toe operation following two breaks playing football and have flat feet. Tried so many brands and they were uncomfortable or giving me terrible achillies tendonitis. These have been superb, easy to fit into the shoe, washable, not large and clunky. Would definitely recommend.

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Jack. We really appreciate the feedback and it's great to hear that you've had such a positive outcome. Thank you.

Rated 5 out of 5 stars

Excellent service

24thApril 2026 ,purchased a pair of "Green" in soles,on the recommendation of my GP. They are
comfortable; able to walk with out being in pain,cost effective.
Quick delivery.
Thank you

24 April 2026
Unprompted review
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Reply from Salfordinsole

Hi Kay. That's great to hear and thank you very much for taking the time to leave a review!

Rated 4 out of 5 stars

I have NHS insoles I put in my shoes to…

I have NHS insoles I put in my shoes to correct a pronation at the ankle. It also helps realign my knees and hips and have been in use for many years now. A very old pair were in my gardening shoes but they wore down too far. I bought a Salfordinsole to replace this and they work very well.
Not the same contour as the specialist NHS ones, but they do the job and my feet don't hurt while I'm gardening. All I need.

26 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Kath. Thank you for the review, it means a lot to us all here.

Rated 5 out of 5 stars

Great products very professional

Great product and very helpful and professional support.

My Son has been having growing pains/Sinding Larson
which has effected his ability to participate in sports due to the pain and discomfort.

I phoned Salfordinsole and received some extremely helpful and professional advice.

My Son has been using the insoles purchased from Salfordinsole in his boxing boots and school shoes and I can say have definitely made a positive impact with easing the pain in his knees and also some heel pain (severs)

I highly recommend to anyone who's child is having similar issues.

30 May 2026
Unprompted review
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Reply from Salfordinsole

Thank you for your feedback - I remember talking to you! It's great to hear that you've had such a positive outcome.

Rated 5 out of 5 stars

Bought insoles from Salford

Bought insoles from Salford
Wearing them made a positive improvement my walking and gait.

4 November 2025
Unprompted review
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Reply from Salfordinsole

Thank you very much indeed for taking the time to leave us a review!

Rated 4 out of 5 stars

Supination insoles

I ordered a set of insoles to help with my supination and they are really well made and do help.

However, as they are made of a ‘rubber like’ substance with nothing on the top they grab my socks when putting my shoes on. This results in much messing around trying to sort my socks out before fastening my shoes.

5 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Marc. Thank you for taking the time to leave us a review and we're very pleased that you've had a positive experience. We chose not to add a cover to this device as it dramatically shortens its life - I'll try and find your original order and send you a tip for making them less grippy.

Rated 5 out of 5 stars

Brilliant

Brilliant! Second purchase would highly recommend 😊

26 June 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much for your feedback!

Rated 5 out of 5 stars

Very easy to find what you are looking…

Very easy to find what you are looking for and the time from order to delivery is very quick. I have acute Achilles tendonitis and needed to elevate my heel to shorten the stretch and I just swapped out the trainer insoles for these and they are doing a grand job. If they are good enough for NHS professionals to recommend then they are good enough for me :-)

2 March 2026
Unprompted review
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Reply from Salfordinsole

Thank you very much indeed for your feedback - it is very much appreciated!

Rated 5 out of 5 stars

Multiple feet issues - helpful advice

Multiple feet issues and bought a pair of insoles about 8 months ago. While not 'curing' my issues they have made them much more tolerable. The insoles are still holding up well.
When I purchased I phoned for advice and felt listened to. Because I was between sizes I phoned again after the insoles were delivered to ask about the finer points of shaping them.
Today months later I phoned again about how to choose a walking shoe and Paul once again was patient and helpful.
Maybe I have been lucky but 3 times out of 3 I got through to a helpful human and the insoles are good too.

25 June 2026
Unprompted review
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Reply from Salfordinsole

Hi Malcolm. Thank you very much indeed for taking the time to leave a review - it is extremely helpful and very much appreciated!

Rated 5 out of 5 stars

British made, a superb product at a good price.

I'd been looking for British made prefabricated insoles and found Salfordinsole fairly quickly.

My footwear choice is a little restricted as I don't wear animal skins and one shoe has a built up sole. I wasn't sure about sizing although I saw on their website that foot size is just as important - if not more so - than existing shoe size.

Paul at Salfordinsole dealt with all my email queries very professionally and with a lot of patience. It was clear that I should test a pair of their 'Blue' insoles. They arrived and are perfect as well as excellent value for money.

Once back playing table tennis in a few weeks I'll be buying the orange Flex insoles for my TT shoes.

Thank you very much.

4 June 2026
Unprompted review
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Reply from Salfordinsole

Hi John. Thank you very much indeed for taking the time to leave a review! It means a lot to the team here.

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