After trying four other VOIP suppliers…
After trying four other VOIP suppliers I installed a 3CX system from Levit8 with many promises that everything would be fantastic and it was very disappointing from day one until we finally parted company two years later.
From the word go there were many problems with the calls not being there when you pick the phone up, and they blamed everyone except themselves.
Then they said the salesman didn't charge enough so the price was going up 'or we will cut your phones off'
They then decided we had to pay an extra $700 pa for support ( previously included ) - 'or we will cut the phones off' - so we paid. Then after a year they said the included adsl connection was no longer included and gave us a (short) deadline to install our own adsl connection!
With ongoing complaints of quality they said that the adsl connection was no good, and we had to install another internet connection at $1200 per month extra - apparently nbn was not sufficient either !
We also asked why the phone app on our mobile phone was unreliable - answer - well its not something you should rely on - its just a tool. Well that's not what they said when they were selling it !
To cut a long and painful story short, earlier this year they cut off our phones because they said we had not paid a bill.
After some hours we were able to show them that we had never been overdue and there was nothing owing, and they had not sent an email or phoned, so they put the phones back on, but not straight away, because the accounts department was not available to talk to confirm everything.
In short the whole experience was terrible, and every time we said there was a problem, they said it couldn't be them because they were terrific.
After being cut off without reason we moved to another supplier, and the price was half, NBN works great, there is no huge ongoing support costs and the system works very very well and is easy to set up and use.