SAK Home Reviews 

Absolutely shockingly terrible!!!!!!

After having bought a wall clock online. We received the wrong one, which is fine as these things can happen.

We reached out to the so called “customer care team” who happens to be one single person called “Andy” who I can say with utmost certainty does NOT possess an iota of anything resembling customer care skills.

It transpired that the clock we in fact did order was out of stock and the website had not been updated. He then arranged for the wrong clock to be collected but did not respond to several telephone calls and emails regarding the refund for the order.

We were left without a clock and without a refund of the initial amount of circa £65.

After several days this same Andy returns my phone calls and I can safely say that I have never experienced anyone as rude or unprofessional as he was. He responded with a “what do you want” when I answered my phone and then continued to be abrasive and nonchalant.

It is a shame that we as a society are campaigning so very hard for small businesses to be supported. Something that is more important now than ever before. However, I will say with certainty, that I will not be supporting this little business and can not recommend them in any way whatsoever to any potential clients.

Please be advised that they misrepresent stock online, take your payment and then make you jump through hoops to receive a rightfully owed refund, all enveloped in substandard unprofessional people masquerading as “customer care representatives”.

Nice products and quick delivery

great little product and alternative ranges available. Site was simple to use and easy to manage. unfortunately exterior packaging was damaged in transit. but thankfully the product box was well wrapped up within the box.

Replaced damaged item within a matter of days, but still waiting for damaged item to be picked up. Good customer service can't fault them

Extremely poor customer service and had to pay to return broken items???? A week on and still no refund issued!!!!!

Items were delivered promptly and as expected.

Unfortunately despite thorough packaging the couriers had broken one bowl. This was easily and swiftly replaced - thank you!

Worth noting the replacement item had been poorly handled by the courier. The box was totally crushed but fortunately the item was still ok.

Excellent service. Regular updates about order and arrived quickly. Would highly recommend

Received my Mary berry plate set really lovely and very quick delivery thank you!

Product was ok but delivery was very poor. Delivery guy left £200 of products outside front door luckily we have good neighbours who kept an eye on it for us. Was left at 8-25 am and I get home at 5pm
Would I buy from again, not if using same delivery company to be honest.

Easy to order and you can spread payments
My order arrived in one piece all items were carefully wrapped and parcelled up. Absolutely love my Mary Berry dinnerware items

My purchased item arrived on time and it was suitable packaged.. thankyou

Excellent products and excellent service. Bought Mary Berry mugs.

Very good service. Quick delivery. I loved a personal email from the owner of the shop. Will be shopping there again. Thank u.

After looking at a good many websites, I decided to buy this masher for a particularly specific reason. The head had to be no more than a certain diameter, which this masher is. It had to have a rigid plastic head with a sturdy metal handle, which it has.
When I spotted this on SAK Home website it looked ideal so I ordered it. It wasn't cheap and had a pretty hefty postage amount to pay, but I was ok about that.
When my order didn't arrive within a week or so I contacted the supplier to find out why. I was told it had become out of stock, but more would be coming very soon and it would be sent asap.
I had occasion to contact them again when it still didn't appear. I was then advised that it was on the way, and because of the length of time I'd had to wait they would refund my money for the item and could keep the product. The masher has just arrived and is extremely robust in design and very nice to handle, and is extremely well made.
I have also been advised that my payment has been refunded, which in my books is excellent customer service.
Thank you Sadia from SAK Home.

Excellent quality. Goods arrived on time. Value for money. I will recommend SAKhome to anyone.

Excellent product . Delivered on time . Easy website to use. Loved it !

The product was smaller than expected
So consequentley i cannot use it.
Product should have been gwice as big.
Not very happy with it at all.

I ordered measuring cups & spoons from them & somehow measuring cups were sold out at their end. Sadia was sweet enough to call me to let me know that she had located one of them after making few calls. Excellent service, will definitely be buying again.