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Saily Reviews 24,886

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 18,833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the ease of setting up and using the service, especially for travelers. Many appreciate the convenience of managing data directly through the app and the stable connection provided. The customer service is consistently described as excellent, with reviewers commending the staff for their patience, helpfulness, and efficiency in resolving issues quickly. However, some customers encountered difficulties with intermittent data connections or the service stopping unexpectedly after initial use. A few people also noted issues with the app's data usage tracking, where the app showed all data was used despite minimal actual consumption.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the helpful and confident support,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and efficiency. Many reviewers... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and clear instructions for eSIM... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable... See more

Company replied

Rated 5 out of 5 stars

I have experienced a complex pritrying to install and CNN open Saily eSIM . Finally I asked for help via chat and was passed on to an assistant. The person I dealt with was extremely patient and helpf... See more

Company replied

Rated 5 out of 5 stars

I was having so much difficulty getting connected once I arrived in the UK. I used Saily’s excellent chat system and a real human-thanks Lincoln-helped me out. It was user error in my part and he pati... See more

Company replied

Rated 5 out of 5 stars

I've used Daily in Puerto Rico, UK, Greece, and Canada. It's been easy to use and affordable. There are some locations where coverage is limited, but I would expect that with an cell phone carrier

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about. Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
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Rated 3 out of 5 stars

To early to review

Hard to say when I haven't used it yet.

16 May 2026
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Reply from Saily

Hello, Joseph. We will be waiting for an update! Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service

Excellent service

Never failed me yet

1 January 2026
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Reply from Saily

Hi Rajiv, thank you for your kind feedback! We’re glad you had a positive experience with us. 🙌

Rated 4 out of 5 stars

New user

Quick response to queries on how to set up the app

16 May 2026
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Reply from Saily

Hi Debbie, thank you for sharing your experience! We’re glad our team could respond quickly and guide you through the app setup. 😊

Rated 5 out of 5 stars

Very easy to use

16 May 2026
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Reply from Saily

Hi there, thanks for your feedback! We’re glad our service felt simple and convenient to navigate. 🚀

Rated 5 out of 5 stars

Easy

Easy to connect

16 May 2026
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Reply from Saily

Hi Elizabeth, thank you for your review! We’re happy Saily helped you get online without complications. 🌍

Rated 5 out of 5 stars

Easy install.

Easy install.

16 May 2026
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Reply from Saily

Hi Debbie, thanks for sharing your feedback! We’re glad getting Saily ready on your device went smoothly. ✨

Rated 5 out of 5 stars

Simple configuration

The configuration is well explained

15 May 2026
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Reply from Saily

Hi Jean, thank you for your review! We’re happy to hear the setup guidance was clear and helpful. 🤗

Rated 5 out of 5 stars

Super great

15 May 2026
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Reply from Saily

Hi Lucas, thank you for your kind words! We’re glad you’re enjoying your experience with us. 🌟

Rated 5 out of 5 stars

Waiting to see performance in few days

Haven’t used the app overseas yet- as I’m not overseas yet-but setup was well guided

15 May 2026
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Reply from Saily

Hello! Sounds like you’re off to a great start already. Glad the setup guidance was clear and easy to follow. Wishing you a seamless experience once your travels begin! ✈️

Rated 5 out of 5 stars

You had the best review

You had the best review. So far easy to sign on and load. Travel starts in a week and then we will see how well you keep us linked in.

16 May 2026
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Reply from Saily

Hi, Stephen! We’re honored that the reviews helped earn your trust. Glad setup and loading went smoothly so far, and we’ll be rooting for a strong connection throughout your trip next week! 🌍

Rated 5 out of 5 stars

Fast and helpful

Issue resolved fast and simple

15 May 2026
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Reply from Saily

Hello, Maria! Fast and simple resolutions are exactly what we aim for. Glad everything got sorted smoothly! 🌄

Rated 5 out of 5 stars

Great customer service

Great customer service. Can't speak to how well the eSIM work yet, because I'm not in Japan.

15 May 2026
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Reply from Saily

Hello, Charles! We're glad the customer service left a great impression already. Hope the eSIM performs just as smoothly once you arrive in Japan!🌸

Rated 5 out of 5 stars

easiest install .

easiest install .. i’ve tried many esims .. this one by far the easyiest

16 May 2026
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Reply from Saily

Hi there, Chris! That’s amazing to hear, especially coming from someone who’s tried multiple eSIMs. We're happy Saily stood out for its smooth setup! 🌍

Rated 5 out of 5 stars

Easy and clear so far

Easy and clear so far. Ask me again once Im in South Africa

15 May 2026
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Reply from Saily

We appreciate your positive feedback so far 🙇 Have a nice trip!

Rated 3 out of 5 stars
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Reply from Saily

Thank you for choosing us! If anything, do not hesitate to reach us at support@saily.com. 🙇

Rated 5 out of 5 stars

Easy setup

Easy setup...haven't got to destination yet tho..hope it works!

15 May 2026
Saily logo

Reply from Saily

Hello, if you'd need any assistance, feel free to reach us via the Saily app!☀️

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