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Saily Reviews 24,877

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 18,833 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the user-friendly experience, highlighting the ease of setting up and using the service, especially for travelers. Many appreciate the convenience of managing data directly through the app and the stable connection provided. The customer service is consistently described as excellent, with reviewers commending the staff for their patience, helpfulness, and efficiency in resolving issues quickly. However, some customers encountered difficulties with intermittent data connections or the service stopping unexpectedly after initial use. A few people also noted issues with the app's data usage tracking, where the app showed all data was used despite minimal actual consumption.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the ease of installation and setup.... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Service

Reviewers mention positive feedback about service. Customers appreciate the helpful and confident support,... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, patience, and efficiency. Many reviewers... See more

Application

Reviewers highlight positive aspects of the app, praising its ease of use and clear instructions for eSIM... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Saily for a couple of trips while traveling and it’s honestly been way easier than dealing with physical SIM cards. Setup only took a few minutes, and the connection stayed stable... See more

Company replied

Rated 5 out of 5 stars

I have experienced a complex pritrying to install and CNN open Saily eSIM . Finally I asked for help via chat and was passed on to an assistant. The person I dealt with was extremely patient and helpf... See more

Company replied

Rated 5 out of 5 stars

I was having so much difficulty getting connected once I arrived in the UK. I used Saily’s excellent chat system and a real human-thanks Lincoln-helped me out. It was user error in my part and he pati... See more

Company replied

Rated 5 out of 5 stars

I've used Daily in Puerto Rico, UK, Greece, and Canada. It's been easy to use and affordable. There are some locations where coverage is limited, but I would expect that with an cell phone carrier

Company replied


Company details

  1. Telecommunications Service Provider

Written by the company

Saily is a global eSIM service with travelers in mind. It offers eSIM data plans in 200+ countries, one-click installation, and 24/7 chat support, so you’ll always have a connection when you’re out and about. Visiting new places has never been easier. So travel, see, and experience. Just don’t forget your sunglasses and Saily.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
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Rated 5 out of 5 stars

Easy setup

Easy setup, no issue

16 May 2026
Saily logo

Reply from Saily

We appreciate your positive feedback and are delighted to know you were satisfied with our service! 🤗

Rated 5 out of 5 stars

Review

Very easy experience in setting up the esim.

16 May 2026
Saily logo

Reply from Saily

That's wonderful to hear, Bojan. We're glad it was so effortless, and we hope it performs just as well on your trip! 🤗

Rated 5 out of 5 stars

Very easy set up

Very easy set up , top !!

16 May 2026
Saily logo

Reply from Saily

That's exactly the kind of feedback we love to hear! Wishing you wonderful, seamlessly connected travels ahead, Eugene. 💛

Rated 5 out of 5 stars

Easy to install

Easy to install

16 May 2026
Saily logo

Reply from Saily

Hi, Dee. It's great to hear that it was so straightforward for you—that's the hassle-free setup we always want you to experience! 🙇

Rated 5 out of 5 stars

Great

Great, cheap and easy

16 May 2026
Saily logo

Reply from Saily

We're so glad we nailed all three. Thanks for choosing us, Bek! 😇

Rated 1 out of 5 stars

Not pan EU service

Saily does not follow EU "Roam Like At Home" laws and their European country eSIMs are geo restricted and do not work across EU.
This is not clear at the point of sale so buyer beware.

15 May 2026
Unprompted review
Saily logo

Reply from Saily

Hello, David. We are sorry to hear about your experience wit hour service. Could you please elaborate on what restrictions you have in mind? Also, perhaps you have contacted our customer support team via email support@saily.com? If so, could you update your review with the ticket ID you received? We'd love to check on the situation in more detail!

Rated 5 out of 5 stars

He is a truly amazing communicator and…

He is a truly amazing communicator and a wonderful person who guided me so well, even though I didn't know much about machines, and helped me solve the problem.

16 May 2026
Saily logo

Reply from Saily

Hello. Big thanks for your support! 🎉

Rated 3 out of 5 stars

To early to review

Hard to say when I haven't used it yet.

16 May 2026
Saily logo

Reply from Saily

Hello, Joseph. We will be waiting for an update! Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Excellent service

Excellent service

Never failed me yet

1 January 2026
Saily logo

Reply from Saily

Hi Rajiv, thank you for your kind feedback! We’re glad you had a positive experience with us. 🙌

Rated 4 out of 5 stars

New user

Quick response to queries on how to set up the app

16 May 2026
Saily logo

Reply from Saily

Hi Debbie, thank you for sharing your experience! We’re glad our team could respond quickly and guide you through the app setup. 😊

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