Safe Step Walk-In Tubs & Showers Reviews 777

Have had our fully loaded (all options) Safe Step tub for two years now and were happy with the installation. Have enjoyed it's performance until now. Unit no longer runs. Called their service dept. and was told they would get back to us quickly to schedule a technician to visit. It has been almost a week now and we've heard nothing. So, we would give them a five star, if it weren't for this lack of service help.

WE INSTALLED THE STEP-IN TUB LARGE SIZE AND WITHOUT A SHOWER. WE FOUND THE INSTALLATION TO BE VERY GOOD AND ON TIME. THE SUPPORT HAS ALSO BEEN GOOD, ISSUES RESOLVED OVER THE PHONE THE DAY OF THE CALLS. THERE WERE PROBLEMS HOWEVER. THE BIGGEST PROBLEM WAS THAT THE SALESPERSON SAID OUR NEW 40 GALLON HOT WATER TANK WAS SUFFICIENT. NOT SO WE ADDED ANOTHER 40 GALLON TANK AND THAT IS FINE. THE OTHER PROBLEMS RELATE TO THE SIZE OF THE TANK. IT IS NOT POSSIBLE TO HAVE THE WATER REACH YOUR CHEST WITHOUT CONTORTING YOUR BODY INTO AA VERY UNCOMFORTABLE POSITION. ANOTHER PROBLEM IS HOW THE DOOR OPENS ACROSS YOUR LEGS. THAT COULD BE SOLVED WITH AN OUT OF TUB OPENING, RATHER THAN AN IN TUB OPENING WHICH IS WHAT I WOULD RECOMMEND. THE TUB FILL TIME IS SLOW, ABOUT 12 MINUTES AND THE DRAIN TIME IS MUCH FASTER. IT TAKES ABOUT A HALF HOUR TO GET A GOOD SOAK WHICH IS MORE THAN A SHOWER BUT THE EXPERIENCE. THIS IS INFORMATION THAT I WOULD HAVE LIKED TO HAVE PRIOR TO PURCHASING THE TUB. I PROBABLY WOULD STILL HAVE PURCHASED IT.

I’m sad to say this is not the experience I expected to have. I was drawn to purchase this unit because of the tv commercial with the older lady submerged to her shoulders in bubble bath. That is a lie, unless she was a midget, because in order to relax that low your hind end is of the front of the seating area. Not only am I unhappy with the tub area the shower area is worse. The space to shower in is not big enough to use without hitting the sides while washing my hair and worse than that is the need to put one foot on the seat to wash my private parts of my body. And last, my husband, who is not a large man, can’t use the shower without hitting the drain with his feet. To be honest this is the biggest waste of money I have ever spent. What I paid over 23 thousand dollars for isn’t worth the space it takes up in my home. I will never recommend anyone to purchase this item. I feel cheated.

This company has an all star customer service unheard of in this time we live in. Todd was friendly, professional, and fixed my problem in a very short time. The warranty on these tubs are exceptional, didn’t cost me a cent.

Installers were professional. The tub i purchased was largest one and looked roomy on sales video. Must have had it in panaramic mode as it is very small and cramped for space i.e. open door climb in sit down and unable to close door as legs in the way. Must stand and scooch far over and lean back to close door. Also i bought in July they said install 8-15-25 but install was 9-4-25. Included free toilet as promotion but they sent wrong size toilet so bathroom now has no toilet but should get a toilet next week. I am stuck with it so i guess i will have to live with its poor design but wanted others who may be considering this tub to be aware of difficulties with getting in and out. They try and sell you on fact it has has lowest step to get in but that does not make up for trouble of closing and opening door while in the tub. DO NOT RECOMMEND

The salesperson was great and the product seems fine but terrible customer service. I was informed tub would be installed 3 weeks ago but the night before was informed that UPS lost the tub??? After 3 days of no more info was then advised it was a glitch in their system. Finally tub installed in 2 days but today inspectors arrived but no plumbing or electrical person so inspection failed. Again no calls back to explain what to do next. Worst customer service communication ever!!! Raymond

Needed a walk in shower to make it easier for my wife to shower. She suffered a stroke 8 years ago. We moved to 55+ community where the shower was smaller than we previously had. Took our guest bathroom tub out and installed walk-in shower. Made things much easier for her & myself.

The whole process was smooth, although it did take a bit longer than originally anticipated. The installation team arrived on time and completed the installation a couple of hours earlier than I had anticipated. The installer was very proficient and explained how everything worked before getting the final signatures and departing. All-in-all, I was very pleased!

I purchased a Safestep on June 30, 2025 and I have yet to have them to complete it. They cut too much of my floor, the shower head I'm waiting for and they didn't finish sealing the wall and tub. I called my sales consultant Joe Martinez several times and I have not yet to get a response from him. I did talk with Jennifer Malone and she stated it will be taken care of but no one has come as of yet. I paid good money for my Safestep and got a very bad deal.

The installer was so meticulous and adaptable with the quirks of our older house that the finished product is gorgeous.

tub was installed two years ago. just found out was installed incorrectly. trying to get it repaired has been pulling teeth. customer service does not initiate contact. I have had to keep calling them over weeks. finally had to contact a regional supervisor. will see if the repair actually gets done.

They were very professional and got the job done in 5 hours. They were very knowledgeable and answered all my questions. They all worked well together and were very polite

I have never liked showers but after a fall it was time to reconsider one, and also for my son as he is getting older. After using the wand and chair several times it was a very nice experience, and the best part is the floor which I felt safe walking, standing and now I do enjoy the shower. My son and i both think its great and safe feeling to it.

I would like to tell people how horrible this product is. I visited a friend and she has a tub from this company. I am a thin woman (112 lbs) and it was terrible getting in abd out, floor space was half of a stall shower.My friend was not happy with it, company wanted to charge a lot to remove it.

The installers were very friendly and professional. The results were fantastic. The shower is beautiful.

David went above and beyond any service I ever experienced.

Salesperson lowballed us. When the day came for install, it was 6,000 more. I didn’t do it. They charged me 1,700 of my 4,000 deposit for shipping the tub here and back. I have now reached out 2X via this number over the last two weeks with NO response. Lousy company.

Wish I could give no stars. First, IT WAS 22K FOR A BATHTUB. They say it has lifetime warranty, but they don't do proper follow-ups. Draining issues and not enough warm water. IF THE BATHTUB IS WORTH SO MUCH, WHY IS IT A PIECE OF CRAP? I want a refund. Also, the customer service and the bathtub is crap. DO NOT BUY A BATHTUB FROM SAFESTEP.

We are totally unhappy with our walk in tub the size is too small my husband had MS and can barely close the door it's for hard. You have to turn sideways to even close the door. We contacted the salesman and were told we bought it and there was nothing that could be done to exchange it or just return it. If you aren't able to try it a few days before knowing if you will be happy they should at least give you a trial period. We called the very first day it was installed. I would never recommend them to anyone

We have had our Safe Step tub for over a year. We have only had one problem in that time - turning off unexpected. The company was contacted and Service (Cody) called me to set up a time. He arrived promptly as scheduled and diagnosed the problem. The replacement parts were received and Cody installed them fixing the problem. We really enjoy the tub and highly recommend Safe Step walk-in tubs for you.