Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more
Company replied
You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more
Company replied
I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more
Company replied
Company details
Written by the company
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Contact info
23, High Street, HP5 1BG, Chesham, United Kingdom
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4.9
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely superb service and after…
Absolutely superb service and after sales advice was great.
22 March 2026
Reply from Cox the Saddler Limited
Thanks Alistair, that's really good to hear.
Best Wishes,
Sara
Friendly service and great communication
Friendly service and great communication. Clearly stated shipping and customs charges to the US. Second time ordering from Cox the Saddler and very happy with the product and service both times.
6 March 2026
Unprompted review
Reply from Cox the Saddler Limited
Thank you for taking the time and trouble to write that lovely review of our service Steve, it is very much appreciated.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you.
Best Wishes,
Sara
I always like purchasing from Cox's
I always like purchasing from Cox's. They offer a personal service, have the best prices on Barbour coats, and supporting local businesses is really important
18 February 2026
Reply from Cox the Saddler Limited
Thank you for that Nathan, we do appreciate your support.
Best Wishes,
Sara
Great item great service great price
18 February 2026
Reply from Cox the Saddler Limited
Thank you for taking the time to write that. We do appreciate it.
Best Wishes,
Sara
Customer service was great
Customer service was great! My questions were answered, they even sent me a sizing chart which was very helpful.
18 February 2026
Reply from Cox the Saddler Limited
Thanks so much for that Alex. I am pleased I was able to assist.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thanks for that Yvonne - much appreciated.
Best Wishes,
Sara
Good service and fast delivery of…
Good service and fast delivery of everything I needed to renovate a favourite briefcase.
20 February 2026
Reply from Cox the Saddler Limited
Thanks for that Anne. I am so pleased we were able to help. It's lovely to be able to make do and mend rather than replace such items.
Best Wishes,
Sara
Great online experience
Really easy to use website, with great choice of products, quick delivery & very pleased with my Barbour jacket.
Will definitely use again
16 February 2026
Reply from Cox the Saddler Limited
Thanks so much for taking the time to review our service Maureen. We do appreciate it.
Best Wishes,
Sara
Excellent customer service
Excellent customer service, friendly, helpful and quick correspondence and delivery to New Zealand.
I have purchased from Cox the Saddler previously.
I ordered a hood for my Barbour jacket and I am so pleased with it.
Happy customer
Julie
NZ
17 February 2026
Reply from Cox the Saddler Limited
Julie, thank you so much for taking the time and trouble to write that lovely review of our service. We really do appreciate it and are happy we managed to get you your Barbour hood.
Best Wishes,
Sara
Absolutely perfect ,best shop ever
15 February 2026
Reply from Cox the Saddler Limited
Thanks Fabio, that's lovely to hear.
Bets Wishes,
Sara
Great service from knowledgeable staff…
Great service from knowledgeable staff brought my first Barbour here over forty years ago and I am glad to see the business still going many thanks for all my needs
26 February 2026
Unprompted review
Reply from Cox the Saddler Limited
Thanks so much for taking the time and trouble to review our service Guy, we really do appreciate it. The business is very different now, but my brother and I still try to deliver the same customer service our parents did back in the 80's.
Best Wishes,
Sara
Very trustworthy and pleasant purchase
I made my first purchase with Cox the Saddler and I was very glad I did. The owner kept me informed of the progress of the purchase to be shipped to the US. She also made sure that I was aware of the correct measurement before the purchase.
The shop itself carries a fair amount of UK merchandises that we cannot find here in the US. I certainly will purchase from Cox the Saddler again.
9 February 2026
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that lovely review of our service Kevin, we really do appreciate both it and your custom.
Best Wishes,
Sara
Superb family run business
I’ve purchased two Barbour items from this family run business and will gladly use them again. Best prices, (after having done online research), superb customer service and super fast delivery go together to make a wonderful shopping experience, - recommended, - buy with confidence.
23 February 2026
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time and trouble to write that lovely review of our service Ned, we really do appreciate both it and your custom.
Best Wishes,
Sara
Great service
Quick to reply and provided me with the info I needed to buy with confidence from overseas. Couldn't be happier with the purchase and the buying experience. Will definitely shop with Cox and Saddler again
20 January 2026
Reply from Cox the Saddler Limited
Thank you so much for that kind review Duncan, we do appreciate you taking the time to post it.
Best Wishes,
Sara
A fantastic stock range and very quick…
A fantastic stock range and very quick delivery. Would highly recommend.
21 January 2026
Reply from Cox the Saddler Limited
Thank you so much for that review, we do appreciate you taking the time to post it.
Best Wishes,
Sara
Excellent.
I have ordered from Cox a few times now and am always impressed with their customer service and quality product selection. Just great people to buy from.
19 January 2026
Reply from Cox the Saddler Limited
That's lovely Matthew, thank you for writing that. We do enjoy our repeat customers.
Best Wishes,
Sara
Great service and product
22 January 2026
Reply from Cox the Saddler Limited
Thanks for that Tim - much appreciated.
Best Wishes,
Sara
Fantastic and humorous customer service
My experience with Cox the Saddler was fantastic from start to finish. The selection of jackets was extensive, the ordering process was easy, and the customer service from Sara was not only prompt, but also hilarious.
I look forward to doing business with Cox again in the future, and would highly recommend them to anyone.
20 January 2026
Reply from Cox the Saddler Limited
Thanks Jack, it made my day to know I had made someone smile. The joy of supporting a small family business - we can afford to depart from the script :-) Glad we could help.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thanks Matt.
Best Wishes,
Sara
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