Very helpful company. I sent them a picture of my case with the lost studs. They responded very quickly with a long very clear and helpful e-mail offering superb advice and recommending the correct s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a new hood for my Barbour Stockman coat, was the cheapest online (coats and hoods no longer made, deleted by Barbour now), free postage, very prompt post and delivery, securely packaged (de... See more
Company replied
You just don't come across many companies like this anymore. The prompt, friendly service along with the attention to detail on sizing/fit were unlike anything I've experienced in quite some time. My... See more
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I was trying to find a suitable walking cane for my partner. It needed to be of orthopaedic quality. Sara assisted me in finding the correct item. Nothing too much trouble. Dispatched and received wit... See more
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Company details
Written by the company
A Chesham based saddlery business, established in 1911 and specialising in leather goods, walking sticks and outdoor clothing. As an approved Barbour retailer, we stock their autumn/ winter and spring/ summer ranges of clothing, accessories and bags.
Contact info
23, High Street, HP5 1BG, Chesham, United Kingdom
- +44 1494 775577
- sara@saddler.co.uk
- saddler.co.uk
4.9
Excellent
970 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Cox the Saddler Limited
Thank you Susannah - much appreciated.
Best Wishes,
Sara
I’ve returned a purse that I bought for…
I’ve returned a purse that I bought for my mum as it didn’t hold the card properly and couldn’t close. I sent emails for pictures included. This was nearly 2 weeks ago. Now none of my emails have been responded to. I have a been able to receive my refund. Upon trying to call the number it ring once and disconnect totally an utterly disgusted as my mum‘s bought purse for them for over 20 years.
8 May 2026
Unprompted review
Reply from Cox the Saddler Limited
Thank you for getting in touch. I am a little confused as we do not sell ladies purses online and the shop has not been open since Christmas. Neither do we have any returns to process and we are up-to-date with all emails. I have asked my staff and none of them recall anything like this. Are you able to give me more details, an order number, name or email address perhaps?
Sara was extremely helpful
Sara was extremely helpful, especially after I accidentally ordered the wrong size and had to exchange a jacket! Fantastic customer service and unbeatable prices.
20 April 2026
Reply from Cox the Saddler Limited
Thank you so much Ben, I am pleased we were able to help.
Best Wishes,
Sara
Thank you
Everything as expected, the jacket is great and the price too. Mind there are custom fees because brexit, though nothing to do with the seller.
18 April 2026
Reply from Cox the Saddler Limited
Thank you for taking the time to write this review of our service, we do appreciate it.
Best Wishes,
Sara
Good quality ferrules,good price
Good quality ferrules,good price, well packaged and swift delivery.
25 April 2026
Reply from Cox the Saddler Limited
Thank you Brian - much appreciated.
Best Wishes,
Sara
A great price for a great item
A great price for a great item. Super quick dispatch and delivery. Plenty of updates re status of parcel. Would happily deal with them again. Pity I don’t live near them. Thanks again
27 April 2026
Reply from Cox the Saddler Limited
Thank you so much for that kind review John. We do appreciate it.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write this review. It is much appreciated.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you Daniel. That's good to hear.
Best Wishes,
Sara
brilliant service,fast delivery.
21 April 2026
Reply from Cox the Saddler Limited
Thank you so much for that.
Best Wishes,
Sara
Reply from Cox the Saddler Limited
Thank you so much for that review Andrew - much appreciated.
Best Wishes,
Sara
Great experience all around
Great experience all around. Top notch communication, customer service, and products.
18 April 2026
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write that review of our service. It is much appreciated.
Best Wishes
Sara
Reply from Cox the Saddler Limited
Thank you for taking the time to write that review.
Best Wishes,
Sara
Very helpful customer service and…
Very helpful customer service and reasonable postage. Highly recommended.
23 March 2026
Reply from Cox the Saddler Limited
Thank you Stuart, that's good to hear. I am pleased we were able to help.
Best Wishes,
Sara
Easy website to use
Easy website to use, super quick delivery, all well wrapped. A great experiance.
19 March 2026
Reply from Cox the Saddler Limited
Thank you so much for that Jane. I am pleased we were able to help.
Best Wishes,
Sara
My First Barbour Jacket
Thank you Cox the Saddler for the amazing service and fast shipping! From pre-order to final delivery, I could not be more satisfied with the entire experience and customer service. The Barbour jacket is perfect and great quality. Highly recommend and plan to order again in the near future.
19 March 2026
Reply from Cox the Saddler Limited
Thank you so much for taking the time and trouble to write that lovely review of our service Jennifer. I am so pleased we were able to help.
Best Wishes,
Sara
Great service
Great service. Posted quickly and left the UK fast.
Very happy with the service and product. Very difficult to find Barbour in Australia.
28 March 2026
Reply from Cox the Saddler Limited
Thanks so much for taking the time to write that lovely review of our service. We really do appreciate it. I am pleased we were able to help.
Best Wishes,
Sara
Perfect product delivered extremely…
Perfect product delivered extremely quickly in a nice bag.
Cheers!
26 March 2026
Reply from Cox the Saddler Limited
Thanks for that - much appreciated.
Best Wishes,
Sara
Great service for great products
I was interested in getting a Barbour Beaufort jacket. I reached out to get information on sizing and Sara was exceptionally helpful. She also helped walk me through the ordering process since it's gotten more complex with tariffs and all. The ordering process was easy and my jacket was shipped quickly and arrived timely. I couldn't be happier with my experience.
31 March 2026
Unprompted review
Reply from Cox the Saddler Limited
Thank you so much for taking the time to write this review, we really do appreciate feedback. I am pleased we were able to help.
Best Wishes,
Sara
Great product and personal service
High quality Brady bag in great price! Wonderful service with a personal note and fast delivery all the way to Finland. Thank you!
22 March 2026
Reply from Cox the Saddler Limited
I am so pleased to hear that Hanna. It is lovely that we were able to help you. Thank you for taking the time and trouble to leave this feedback, it is much appreciated.
Best Wishes,
Sara
you had a Globetrotter suitcase handle…
you had a Globetrotter suitcase handle which was great. Slightly concerned it was the last one and they are no longer on the web site. My case is 23 years old and I have had to replace the handles twice. So am worried where I will get the next one from
23 March 2026
Reply from Cox the Saddler Limited
Thank you for your feedback Alison. I think Globetrotter is still making the handles but they have increased so much in price over the years that we are nervous about holding too much stock. Hopefully we will be in a position to supply you if you ever need another although they tend to last donkey's years.
Bets Wishes,
Sara
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