Saberx Reviews 

very well made
the exact time needed to hold the button for different settings could be a little more clear but if you play around with it enough you get a pretty good sense of it

UPDATE: Based on the reply given by the company below, I need to clarify a few points, as the company is once again not taking accountability.

To be clear, while Saber X claims the customs documentation issue was “never intentional,” the incorrect commercial invoice caused a month and a half delay, and I personally had to contact the shipping company to resolve it — Saber X did not provide actionable assistance.

Although they claim neither the customer nor the company can expedite customs clearance, their responses were vague, inconsistent, and eventually stopped entirely, leaving me to handle the matter on my own. In reality, customs clearance could have been expedited if they had provided correct documentation from the start.

I share this feedback not to debate intentions, but to emphasize the impact: the combination of incorrect documentation, inconsistent communication, and lack of accountability caused significant frustration and delay. My matter has now been fully resolved only through the chargeback, completely independent of any help from Saber X.

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My experience with this company has dragged on for two months with no resolution. I ordered three lightsabers with express shipping in late December and never received them.

The package has been held in customs for over a month because the seller provided incorrect documentation to customs, drastically undervaluing the contents (they claimed I purchased $12 worth of glowsticks). When I contacted them to cancel and request a refund due to non-delivery, I received repeated “we’re looking into it” responses with no actual solution. Eventually, they stopped responding altogether. I ultimately had to file a chargeback with my credit card company to recover my money.

Terrible customer service, no accountability, and an incredibly frustrating experience. I would strongly recommend looking elsewhere.

* Edited Review * Initial order wasn’t received weeks past the expected delivery date and responses from support were not helpful. Finally my case/initial negative review was escalated and received a call from a very helpful member on the support team who offered to send another or refund. Received saber within a few days and saber is great quality, great features.

I was very impressed with the quality of the product. I have never owned anything like this. The shipping took longer than I expected

The Saber is of nice quality. Haven't messed with it too much yet, but it's pretty cool. Still trying to figure a few things out, as the instruction book doesn't say much. But o well.

Buyer beware. In September 2025 I ordered 2 Sabers from their website, the Purolator tracking information I was provided never showed any information. After 1 month of not receiving the product and tracking information showing nothing, I contacted SaberX. I was given some explanation about how they shipped through another carrier who would "hand off" to Purolator and to be patient. After a period of time with no product or tracking update, I followed up weekly and was give answers ranging from that they would follow up with other departments or the third party carrier.

After about 3 months of not receiving the product or any tracking information, I requested refund, I was first told that the order had "shipped" so they were unable to cancel. After more follow ups, I was offered either a 50% refund and keep item (not acceptable as the item wasn't arriving) or to return the item for 100% refund when it arrived (also not acceptable as clearly the item wasn't arriving).

I had to file a claim with Paypal to get my money back after about 3.5 months. SaberX ignored the Paypal dispute process entirely.

I never receive my saber. I wrote 2 emails and you tell me that you will try to send me one.

Love this saber

After inputting all my personal information, like credit card, address etc. The saber was purchased, and then took 3 weeks to ship, upon arrival in my home town it says that the "The Address was incomplete" and it failed to be delivered. Instead of me being contacted, the saber was shipped back to Ontario, I spent money on the saber, it failed to arrive, now I am without $300 and a saber. I have not received communications back from saberX OR the postal service.

I just wish they'd used FedEx or something instead of Canada post cause how can the website say 3 business days if Canada post are on strike, maybe don't state 3 business days if you're using Canada post when on strike. So it took at least 3 weeks. The checkout did not say it would be Canada post.

My daughter bought 2 sabers with her summer lemonade stand money.

She loves them! They are high quality, great craftsmanship and operate excellently.

Great service

I purchased the $99 Mystery Box the last week in October and with not knowing which hilt would be in the box I was a bit concerned which one would arrive. I received the Droid Saber and upon assembly and testing it out I’m quite pleased with the quality and how it performs. On the actual product I would rate 5/5 for price and quality. Where saber X loses a star on their review, well the communication is lacking. I emailed them for tracking info and got no response, tried again about 5 days later and still crickets. Finally after 10 days since my first email they responded asking me to contact their customer service department. Overall all I’m happy with the purchase and will likely shop again but really would appreciate better communication. May the force be with you.

The delivery time and packaging was very poor. I received the saber a month after the order was placed and the package was damaged. However the Saber was amazing, great quality and no defects. The product is amazing!

I'm sure lightsaber will be fine but can't know because I'm still waiting for delivery. Why do I keep getting asked to review a product I haven't even recieved yet?

UPDATE: The shipping of my product was by a different shipper than explained. I was told my package was coming via Purolator, when it was actually coming by Dragonfly. Once i could track the packaage I found where it was. The lightsaber was delivered, and for a $99.00 mystery sword, it works pretty well. the product is great value for the price.
Now they just need to improve their communications.

I placed an order 3 weeks ago. I have emailed or messages 3 times over the last 3 weeks an have recieved zero communications in return. At my second attempt at messaging i got shipping notice, but the notice has not been filled, so it was litterally just creating a shipping tag. I have seen years of good reviews for SaberX, so i dont understand this level of screw up. Perhaps the boss is on Vacation, but im not thrilled with the lack of response.

Took over a week to start shipping after order placed. Customer support advised theyd follow up and never did

The lightsaber was Awesome.

The saber is good quality, but the shipping process and customer service is a bit of a hassle. I asked what safety features are included with the battery/charging (if a protection circuit was part of the PCB), and they did not answer my question adequately. I was able to find the information once it arrived, so all is well. Ultimately, I am satisfied.

I got the 99$ mystery saber, ordered it a few days before Canada Post suddenly went on strike...again. They worked diligently as they could to get the product out under trying circumstances and I commend them for it. I got the saber today and lit it up, it's a beautiful product with a wide array of features.