Smart Watch South Africa Reviews 252

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

Aega customer service number is a cellphone number that goes to voicemail, strange how the courier company that Aega uses also goes to voicemail!!! All I want is an update on my order - LOOKING LIKE A... See more

Rated 5 out of 5 stars

The fact that a thank you note was, personal, hand written shows that a lot of care and appreciation comes from the bottom of the Smart Watch SA's heart. The cherry on top is that the watch is top qua... See more

Rated 5 out of 5 stars

I simply cannot fault anything, twas my 1st time buying from this company, safe and secure payments, immediate confirmations on orders and tracking numbers. Followed by continuous communication from t... See more

Company replied

Rated 5 out of 5 stars

Very impressive customer service. Navigation around the website is seamless with a secure payment platform. The cherry on top of all this is the incessant sharing of information about various stages o... See more

Company replied

Company details

  1. Watch Store

Written by the company

Smart Watch South Africa offers a Wide Range of Smart Watches. Our Quality is Guaranteed our Service is exceptional. We deliver our orders between 2-4 working Days. Our stock is kept locally. We offer our customers support and after service.


Contact info

  • Sunny Rd, Highgate Complex Unit 123, Lakefield, Benoni, 1501, 1501, Benoni, South Africa

  • sa.smartwatch.com.co

4.1

Great

TrustScore 4 out of 5

252 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

NON EXISTANT CUSTOMER SERVICE

Aega customer service number is a cellphone number that goes to voicemail, strange how the courier company that Aega uses also goes to voicemail!!! All I want is an update on my order - LOOKING LIKE A SCAM AT THIS MOMENT!!!! UNTIL I GET A REPLY I WILL BE POSTING EVERY HOUR ON TRUSTPILOT

23 January 2026
Unprompted review
Rated 5 out of 5 stars

The service was perfect very quick

The service was perfect very quick

17 November 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear John Cardus

Thank you so much for the feedback this is highly appreciated

Thank you
Regards
Wharren van Deventer

Rated 5 out of 5 stars

Great product

Great product, I'm very happy.

17 November 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Shaun

We appreciate your feedback this is highly appreciated

Thank you
Regards
Wharren van Deventer
Smart Watch South Africa

Rated 3 out of 5 stars

Product knowledge

I think the company needs to ensure they understand the features of the products they sell. I contacted Wharren and told him what watch with specific features i was looking at buying and he recommended an alternative watch and when and when i received it that did not have one of the features i was looking for. The product was exchanged for the product i looked at originally.

7 November 2025
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I submitted a question on their website and it was answered within minutes. Watch arrived in good time and perfect condition, no hassles.

3 November 2025
Rated 5 out of 5 stars

The bThe fact that the thank-you note was personal and handwritten shows that a lot of care and appreciation came from the bottom of Smart Watch SA’s heart. The cherry on top is that the watch is of t

The fact that a thank you note was, personal, hand written shows that a lot of care and appreciation comes from the bottom of the Smart Watch SA's heart. The cherry on top is that the watch is top quality better that the famous brand whose watch gives me problem in pairing with some devices. I must be hones I didn't think much of the watch when I orderd but now I love it so much because it exceeded my expectations.

10 November 2025
Rated 1 out of 5 stars

The website gets dark and l couldn’t…

The website gets dark and l couldn’t see the words and ended up ordering the wrong color. But everything was fine. Besides that the person l got the watch for wasn’t happy that they got the wrong color

1 October 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Nonsikele

Thank you so much for letting us know. We do apologise if your orders was incorrect with choosing the wrong colour , we do list our ranges by colour to assist our customers in make an easy choice we take note.

We do hope they enjoy the new watch.

Thank you
Regards
Wharren Van Deventer
Smart Watch South Africa

Rated 5 out of 5 stars

I absolutely loved the service I was…

I absolutely loved the service I was given from the first day I ordered to the day I received my fiance's smart watch. Thanks alot Wharren for taking your time helping me out with some things I didn't understand. And thanks for the appreciation card from the team. That was a great gesture.

4 August 2025
Unprompted review
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Refiloe Molise

Thank you so much for a wonderful review of our service. We appreciate your support and it is an absolute pleasure to assist and making sure you are hap with your watch.

Thank you enjoy your new watch and a huge thank you from the entire team.

Regards
Wharren van Deventer
Smart Watch South Africa

Rated 5 out of 5 stars

The service was excellent and very…

The service was excellent and very helpfull and woth me changing my mind on the watch being accomadting

26 July 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Jaco
Hope you are keeping well

Thank you so much for your feedback

We highly appreciate your support and happy to see our customers are receiving the service they deserve

Thank you
Regards
Wharren van Deventer
Smart Watch South Africa
0828212089

Rated 1 out of 5 stars

No FAST DELIVERY that was paid for

I paid for fast delivery but still waited 5 working days. The seller claimed to have only received the order on the Friday, although I received my email confirmation of the order being paid, on the Wednesday morning already…still waiting for the refund of the “fast delivery” fee.

14 July 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Milaler hope you are keeping well.

We have to correct the statement we booked the parcel as a priority that takes 1-2 days.

Unfortunately the couriers don’t deliver over a weekends. As you book the order on Friday.

Your parcel arrived on Tuesday this is 1-2 days as per our fast delivery policy excluding weekends.

We have sent you the details to confirm you are on a priority delivery. We don’t charge our customers for normal deliveries as part of our service we provide. We have an excellent track record on our online platform.

We do apologise if there was any confusion or inconvenience in the delivery time we have honestly followed all the necessary measures to ensure you get your parcel within the policy time frame.

We will most definitely give you a refund of the R80 if you still feel we have not lived up to our policy

Thank you
Regards
Wharren van Deventer
Director
Smart Watch South Africa

Rated 5 out of 5 stars

Thanks to Warren for all the help he…

Thanks to Warren for all the help he personally gave me with not being able to download the app for my new watch.No problem Warren refunded me without any issues..great to deal with you Warren and would highly recommend you 👍🙏

3 June 2025
Unprompted review
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Don

Thank you for your support this is Highly Appreciated

Thank you
Regards
Wharren van Deventer
Smart Watch South Africa

Rated 5 out of 5 stars

Love my first Smartwatch

Love my first Smartwatch! Perfect design and features. The delivery was very quick, but the finishing touch was the personalized note from the owner thanking me for my purchase. That was first-class! Thank you! Will highly recommend Smart Watch SA!

26 April 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Christo

Good morning

A huge thank you from the entire Team. . Enjoy your new Smart Watch

Regards
Wharren van Deventer
Smart Watch South Africa

Rated 5 out of 5 stars

Response time of my enquiry

All my enquiries with regards to my purchase were responded on time. Even when I called, the call operator was kind and patient to walk me through charging my device as I was confused about how it's gonna be charged

10 April 2025
Rated 5 out of 5 stars

It has a great service with awesome…

It has a great service with awesome personnel that treat people with good customer care

21 March 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Nonzwakazi Ngcwabe

We appreciate your valuable feedback to ensure we provide our customers with the best ongoing support and assistance.

Thank you for your support this is Highly appreciated enjoy your new watch.

Thank you
Regards
Wharren van Deventer
Smart Watch South Africa

Rated 5 out of 5 stars

Smatch watch

Hi, This is by far the best smatch watch for kids. The clarity on calls and ease of use is amazing. The customer service right up to delivery was oustanding.

21 February 2025
Rated 5 out of 5 stars

Easy to navigate the website

Easy to navigate the website! Delivery was quick. Hubby very happy with the watch. Thank you. Will use you again in the future.CB

3 February 2025
Smart Watch South Africa logo

Reply from Smart Watch South Africa

Dear Chantal

Thank you so much for supporting us and your feedback is highly appreciated.

Regards
Wharren van Deventer
Smart Watch South Africa

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