Rx Outreach Reviews 333

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the affordability of their prices and the efficiency of their delivery service. Many people appreciate the outstanding customer service, noting the staff's kindness, knowledge, and helpfulness in resolving issues and providing solutions. Some people were dissatisfied with the customer service, mentioning issues with being placed on hold or receiving calls back without clear context. A few other people also felt that the delivery address information was incorrect or that the process for refilling prescriptions had become less streamlined over time.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the outstanding care,... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability of medications. Many... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping times, with... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being kind,... See more

Based on these reviews

Rated 5 out of 5 stars

This company literally saved my daughter’s life . Once she turned 26 and I could no longer carry her on my insurance; the medication she had been on since age 13 was something we could not afford: >$3... See more

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Rated 5 out of 5 stars

When you can't get through because of busy volume of calls, system eventually gives option to call back. Generally in a quik amount of turnaround with a live agent. It should offer option sooner... See more

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Rated 5 out of 5 stars

I have been using RXoutreach for a few years. I can't find anything that I would need to change, The phone reminders aren't obnoxious ,like other companies. With my cognitive issues, I'm actually... See more

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Rated 5 out of 5 stars

I’m very happy to be spending significantly less on my dog’s and cat’s medications than I would at the vet or a traditional pharmacy. In some cases, the price on RXOutreach is nearly one‑third of wh... See more

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Rated 5 out of 5 stars

This is a great service for finding the best prices for medications. They have a fast turn-around for orders and shipping takes 3 days by FedExpress.They have been around for many years, helping folks... See more

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Rated 5 out of 5 stars

RXOutreach is a godsend! When my husband's employer switched insurance companies, the new provider wanted me to pay $150 a month for two different medications I have to take for life (they had been no... See more

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Rated 5 out of 5 stars

Listen's well, is prompt in placing order and in shipping out, order are accurately done have failed only once in 25 yearss with accuracy of order and correction was complete timely. Telephone automat... See more

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Rated 5 out of 5 stars

I've used Rxoutreach.org for close to 10 years now, and have recommended them many times! They're dependable and are in some cases one third the cost of regular pharmacies. My only suggestion is to... See more

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Rated 5 out of 5 stars

RXOutreach is fantastic! They have a great website for ordering refills and they always provide phone support. They also send an email and text reminder when it’s time to refill. I’ve been a long time... See more

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Rated 5 out of 5 stars

I've been using RX Outreach for 6 yrs. I've always had outstanding customer service and my prescription is shipped quickly. I've never had any issues. It's so easy for my Dr to submit my annual prescr... See more

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Rated 5 out of 5 stars

All I have to do is text Y once, my next refill will arrive in a few days, it couldn’t be any easier. Unfortunately my wife doesn’t have the same experience with RxOutreach, she gets 3 different medi... See more

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Rated 5 out of 5 stars

I had tried everything to get my medication covered by insurance. It was going to cost me thousands each month since my insurance didn't cover it. I didn't know what I was going to do! Then I found RX... See more

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Rated 5 out of 5 stars

Ever since I learned about this site, I have loved using it to get my medications because it’s affordable for me. I love how I can get for 3 months vs every month. When I compare prices if I had to go... See more

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Rated 5 out of 5 stars

I have been using RxOutreach for over 15 years. When my husband unexpectedly passed away, I could not afford health insurance, and I was still several years away from qualifying for Medicare. Thank go... See more

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Rated 5 out of 5 stars

I cannot recommend RX Outreach enough. I was searching everywhere for an affordable option for a high-cost medically necessary medication that was desperately needed. I was searching everywhere and... See more

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Rated 5 out of 5 stars

Placing the initial order, refills and renewing the prescription is so easy! Your customer service is excellent and my med shows up on time! I wouldn't be able to afford my medication if it weren't fo... See more

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Rated 5 out of 5 stars

The folks I speak to on the phone are always friendly. There are a couple ladies at RXO that I particularly enjoy talking to. If I leave a request for a call back, I always receive one. And, I g... See more

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Rated 5 out of 5 stars

I called to have a prescription refilled. The doctor’s office had not sent it in. The person I talked to, made the request to the doctor’s office. They sent it to RX Outreach, who then shipped it o... See more

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Rated 5 out of 5 stars

I am saving money on medicine that I will have to take my entire lifetime. It's easy to order, I appreciate the email reminders.

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Rated 5 out of 5 stars

I just want to say that EVERYONE that I have spoken with has been wonderful, and kind, and I am thankful for RX Outreach. They provide a service that helps me with my prescriptions every month. I will... See more

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Rated 5 out of 5 stars

I'm so grateful for finding RxOutreach. With my current situation, RXOutreach was able to fill my prescriptions at a rate I can afford.

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Rated 5 out of 5 stars

I always get GREAT customer service. Everyone is always friendly and eager to help. I ALWAYS receive a return phone call when I leave a message. The prices are reasonable.

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Rated 5 out of 5 stars

Rx Outreach has the cheapest prices, the best customer service reps, and the smoothest order to shipment process. I strongly recommend you use them!

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Rated 5 out of 5 stars

Everything about this company is honest and true. Got the order in just a few days after calling my order in to a responsible person, who was friendly and caring.

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Rated 5 out of 5 stars

Best pricing, best customer service and fastest delivery! Highly recommend! Thank you to everyone who works for this company! Well done!

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Rated 5 out of 5 stars

I’ve been using Rx Outreach for a year now, and my experience has consistently been excellent. Their customer service team is always amazing, kind, professional, and truly helpful every time I call wi... See more

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Rated 5 out of 5 stars

Rx Outreach is great! They take time to explain anything you want to know and are extremely helpful. My order came promptly and I highly recommend them.

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Rated 5 out of 5 stars

I have never had any problems with RX Outreach. They always text me when the RX is ready to be filled. I only have one thing I want to mention, it would be helpful to me when you text me, that you p... See more

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Rated 4 out of 5 stars

I love my prices from RX Outreach. My prescription is very expensive, yet it is a fraction of the cost from what it would be at any other pharmacy. I would love their automated system if it worked.... See more

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Rated 5 out of 5 stars

The prices are very reasonable and since the switch from USPS to the current shipping method, my medication arrives super fast. Thank you for that change. Also, the reps. that I have had to talk to ar... See more

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Rated 5 out of 5 stars

I really like the reminder texts when refills are due and anytime I have had to call, customer service has been very friendly and helpful.

Company replied

Rated 5 out of 5 stars

RX outreach is a Godsend to me. It saves me about 50% on one of my medicines and they’re always quick and courteous and take good care of their customers. I’m grateful for them! Thank you, RX outreach... See more

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Rated 5 out of 5 stars

I an very happy with service from the TEAM. My medicine’s always arrive in a timely fashion, and I am always treated very nice lady by all of your agents. Highly recommend.

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Rated 3 out of 5 stars

I placed an order and couldn't understand why it had not been shipped in a timely manner, as always. I emailed and was told my card was declined. I called my bank, they had no record of my card being... See more

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Rated 1 out of 5 stars

Mail in pharmacies such as Optum and express scripts are able to accommodate my medical needs and medication’s with a doctor that I have found. I’ve never had any trouble getting my medications mailed... See more

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Rated 5 out of 5 stars

I am a Nurse Practitioner and am often in different locations for work. RX Outreach has gone above and beyond insuring that I receive my medication, despite my tricky circumstances. They prioritize pa... See more

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Rated 5 out of 5 stars

The lady I spoke with was very respectful/ answered all questions/ made it easy to join the program.

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Rated 5 out of 5 stars

Finding a place for my medication that was affordable, I was do thankful. So glad that RX Outreach exists.

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Rated 5 out of 5 stars

I had a question regarding refill status and the fact that my account had been charged, but the medication never arrived. The customer service person was pleasant--researched the account and the numb... See more

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Rated 5 out of 5 stars

always get reminder that I need a refill. Very efficient and prompt when ordering and very helpful.

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Rated 5 out of 5 stars

The person helping me with my order, took the time to look at all of my Drugs and see if there were others that needed to be refilled. They were very helpful.

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Rated 5 out of 5 stars

Love RX Outreach! Great orogram. Great people! Excellent costs for prescribed meds.

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Rated 5 out of 5 stars

Saved me so much money on the prescription, almost to good to believe. Delivery to my front door awesome. Thanks

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Rated 5 out of 5 stars

I appreciate that I do not have to call or remember to order and the auto-refill option is available. I simply respond to a text.

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Rated 5 out of 5 stars

The service is excellent, also if I need a refill they are taking care of everything, excellent prices and very good delivery service

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Rated 5 out of 5 stars

They are very affordable and when it's time for me to renew my prescription they give me a call about it. Ireall like that!

Company replied

Rated 5 out of 5 stars

For the past two years, I have been paying my co-pay monthly for one medicine required to continue with my cancer treatment. I was surprised early in 2026 to learn that Rx Outreach could greatly redu... See more

Company replied

Rated 4 out of 5 stars

Once they recd my prescription it only took a week to get the medicine to me. I did have to call to find out what the hold up wasand the said they were having trouble getting the Rx from Costco! So I... See more

Company replied

Rated 2 out of 5 stars

Following rules spelled out by RX Outreach, used to be able to fill out form, send a check, with sometimes new scripts. Within 3 wks would receive meds. For the past 2-3 yrs procedures changed.... See more

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Rated 5 out of 5 stars

Thankful for your help with my medication. So much help to someone retired and on social security.

Company replied


Company details

  1. Online Pharmacy
  2. Non-Profit Organization
  3. Online Prescription Medication Vendor
  4. Pharmacy

Written by the company

Rx Outreach is a nationwide nonprofit mail-order pharmacy dedicated to helping people access affordable prescription medications. Our mission is to ensure that every person—regardless of income, location, or insurance status—can access the medications they need to live healthier lives. For over 15 years, Rx Outreach has worked to reduce financial, geographic, and social barriers to medication access by offering low-cost prescription medications delivered directly to patients across the United States, DC, US Virgin Islands, and Puerto Rico. Many of our medications are available at significantly lower prices than traditional pharmacies, helping patients manage chronic conditions without sacrificing their health due to cost. Unlike many pharmacies, Rx Outreach does not require insurance to access our affordable pricing. Patients with insurance, without insurance, or experiencing gaps in coverage can all explore our transparent medication pricing and nationwide mail delivery services. Our pharmacy team is committed to providing safe, accredited, and compassionate care. Rx Outreach maintains accreditation from the National Association of Boards of Pharmacy (NABP) and follows rigorous standards to ensure medication safety, privacy protection, and reliable service for every patient we serve. Patients use Rx Outreach to help manage medications for conditions such as: - High blood pressure - Diabetes - Mental health conditions - Asthma and respiratory conditions - Neurological conditions - Heart disease and more... We also help families access affordable pet prescriptions for certain medications that veterinarians prescribe which are also approved for human use. If you're searching for affordable prescription medications, low-cost mail-order pharmacy services, or medication access without insurance, Rx Outreach may be able to help. Learn more about how our pharmacy works and explore our medication list: Find your medication: https://rxoutreach.org/find-your-medication How Rx Outreach works: https://rxoutreach.org/patients/ Contact our pharmacy team: https://rxoutreach.org/contact Or read our latest blog about Who Can Use Rx Outreach: https://rxoutreach.org/who-can-use-rx-outreach-and-do-you-have-to-qualify/ At Rx Outreach, we believe access to medication should never depend on income, geography, or insurance status—and we’re honored to support patients and families across the country.

Nonprofit Pharmacy Focused on Patients

Written by the company

Affordable medications from a pharmacy that puts people first.
Rx Outreach is a nationwide nonprofit mail-order pharmacy dedicated to helping people access safe, affordable prescription medications. Our mission is to reduce financial, geographic, and social barriers to health so that every person can access the medications they need. Patients across the United States trust Rx Outreach for transparent pricing, compassionate pharmacy care, and reliable home delivery of medications. Learn more at https://rxoutreach.org

A Safe, Accredited Online Pharmacy

Trusted, NABP-accredited pharmacy care you can rely on.

Trusted, NABP-accredited pharmacy care you can rely on.
When ordering medications online, safety and legitimacy matter. Rx Outreach is a nationwide nonprofit mail-order pharmacy accredited by the National Association of Boards of Pharmacy (NABP), one of the most trusted authorities in pharmacy regulation in the United States. Our accreditation means we meet rigorous standards for pharmacy licensing, prescription verification, medication safety, and patient privacy. We encourage patients to always verify that an online pharmacy is properly accredited before ordering medications. To learn more about how to identify a safe online pharmacy, visit our blog: https://rxoutreach.org/choosing-a-safe-online-pharmacy/ You can also verify accredited digital pharmacies directly through NABP: https://nabp.pharmacy/programs/accreditations/digital-pharmacy/accredited-digital-pharmacies/ At Rx Outreach, we are proud to provide safe, affordable prescription medications delivered nationwide while maintaining the highest standards of pharmacy care.

Contact info

Nationwide Nonprofit Pharmacy.

Affordable Medications. Access for Everyone. Compassionate Care.

4.8

Excellent

TrustScore 5 out of 5

333 reviews

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3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Mike! We’re glad to know the ordering process was simple and stress-free. We appreciate you taking the time to share your experience and for choosing Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Always perfect!

30 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Dianne! We’re glad to know your experience has been smooth and that your order was handled efficiently. We truly appreciate your feedback and your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

They respond quickly andexecute the…

They respond quickly andexecute the order efficiently.

29 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Arnett! We’re glad to know your experience has been smooth and that your order was handled efficiently. We truly appreciate your feedback and your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Reliable

Reliable, prompt and timely.

29 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know your experience has been dependable and that everything has been handled in a timely way. We truly appreciate you taking the time to share your feedback and for trusting Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Always prompt service

Always prompt service, attention to details

29 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Emerson! We’re glad to know your experience has been consistent and carefully handled. Providing dependable service with attention to detail is very important to us, and we truly appreciate your support.

—The Rx Outreach Team

Rated 5 out of 5 stars

I love RX Outreach they reach out to me!

They are very affordable and when it's time for me to renew my prescription they give me a call about it. Ireall like that!

29 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you so much for the 5-star review! We’re glad to know our reminders and outreach have been helpful in keeping your prescriptions on track. Making medications affordable and easy to manage is very important to us, and we appreciate you sharing your experience.

—The Rx Outreach Team

Rated 5 out of 5 stars

I love RX Outreach

I love RX Outreach. Big help with my medications and nice people

20 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Steve! We’re so glad to hear our team has been helpful and that our services have made a difference for you. It means a lot to us to be able to support you with your medications.

We truly appreciate your kind words and your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Rx Outreach is affordable and makes my life easier, too

For the past two years, I have been paying my co-pay monthly for one medicine required to continue with my cancer treatment. I was surprised early in 2026 to learn that Rx Outreach could greatly reduce the copay. What a great and pleasant surprise! I appreciate it very much. I was also able to order a 90-day supply instead of ordering every 30 days. With Rx Outreach’s assistance, I am actually paying less for a 90-day supply of my medication than I did for just a 30-day supply. That may seem like a small thing, but it is not to me, as refilling prescriptions more affordably and less frequently makes my life easier.

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you so much for this meaningful 5-star review, Don. We’re truly grateful to know our services have helped make your treatment more affordable and a bit easier to manage. Being able to reduce costs and simplify refills can make a real difference, and it means a lot to hear that reflected in your experience.

We appreciate you taking the time to share your story and are honored to support you.

—The Rx Outreach Team

Rated 5 out of 5 stars

Fast and easy

Fast and easy

27 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know your experience was smooth and straightforward. We appreciate you taking the time to share your feedback and for choosing Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Excellent Customer Experience

Excellent customer service and support to ensure a seamless purchase.

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Dale! We’re glad to know your experience felt smooth and well-supported from start to finish. Providing dependable service and guidance is very important to us, and we truly appreciate your kind words.

—The Rx Outreach Team

Rated 5 out of 5 stars

This is a great service for finding the best prices

This is a great service for finding the best prices for medications. They have a fast turn-around for orders and shipping takes 3 days by FedExpress.They have been around for many years, helping folks get their prescriptions without breaking the bank.

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review, Jenny! We’re so glad to hear that our pricing and turnaround time have made a positive difference for you. Providing affordable medications with reliable service is exactly why we do this work, and it means a great deal to know it’s helping.

We appreciate your kind words and your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Always on time

Always on time, always correct! Reasonable price point!
Happy camper!!

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know your experience has been reliable and accurate, and that our pricing has met your needs. We truly appreciate your kind words and are grateful for your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Very nice very helpfull

Very nice very helpfull

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know your experience with our team has been positive and supportive. We truly appreciate your kind words and your trust in Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Being able to refill over the phone is…

Being able to refill over the phone is great.

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know the phone refill option has been convenient for you. Providing flexible and easy ways to manage prescriptions is very important to us, and we appreciate you taking the time to share your experience.

—The Rx Outreach Team

Rated 5 out of 5 stars

Quick prescription fills and cheapest…

Quick prescription fills and cheapest price

26 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know your prescriptions were handled quickly and that our pricing has been helpful for you. We truly appreciate you taking the time to share your experience and for trusting Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

Responsive and timely customer service.

Responsive and timely customer service.

18 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know our team has been responsive and that your experience has been smooth and timely. We truly appreciate you taking the time to share your feedback and for trusting Rx Outreach.

—The Rx Outreach Team

Rated 5 out of 5 stars

great company excellent service

great company excellent service , the best that could happen to me

20 March 2026
Rx Outreach logo

Reply from Rx Outreach

Thank you so much for the 5-star review, Marisa! We’re grateful for your kind words and glad to know our service has made a positive difference for you. It means a great deal to our team to be able to support you.

—The Rx Outreach Team

Rated 5 out of 5 stars

They’re Fantastic!

I have been using RxOutreach for over 15 years. When my husband unexpectedly passed away, I could not afford health insurance, and I was still several years away from qualifying for Medicare. Thank goodness the nurse at my doctor’s office told me about RxOutreach. I was able to afford all of my meds without sacrificing groceries or anything else crucial. They saved my life. I love how they now text you reminders when it’s time to refill your prescription so you never forget. My doctor has also never had an issue when it is time for a new prescription. I highly recommend them.

2 March 2026
Unprompted review
Rx Outreach logo

Reply from Rx Outreach

Thank you so much for this incredibly meaningful 5-star review and for being with us for so many years, Carrie! We’re truly grateful you took the time to share your story.

We’re so glad you were connected to Rx Outreach during such a difficult time, and it means a great deal to know we were able to help you continue accessing your medications without added financial strain. Hearing that our services have made that kind of difference is exactly why we do this work.

We’re also glad the refill reminders and coordination with your provider have been helpful along the way. Thank you for your kind words, your recommendation, and your continued trust in Rx Outreach.

—The Rx Outreach Team

Rated 4 out of 5 stars

Mandates for CSs release dates.

The reps are typically very friendly and willing to listen to concerns. My greatest angst I have with RX Outreach is with a controlled drug I've been using for years. The label says to order after a given date, however RX tells me it can't be released on that date. It was also suggested I authorize payment 2 weeks ahead so when it is being processed there's no hold up. I usually do that. Apparently they are mandated to hold refills until 28 days from last. I get all the restrictions and the whys BUT the someones who determine how the regulations should work don't take in to consideration delays with weekends and holidays. My script could have been released today, if for whatever reason it didn't go out then it'll be Monday at best. Two additional days added on to the shipping time....add in holidays could make it 3 or 4 additional days. There is no store front for pickup even IF you lived close by. Release date + shipping time + weekends + holidays if applicable and can only hope meds are received before running out. I understand RX is doing what they are mandated to do. Who can I contact to get help with this? I cannot be the only one dealing with this.

19 March 2026
Unprompted review
Rx Outreach logo

Reply from Rx Outreach

Thank you, Debbie, for sharing your experience and for your kind words about our team. We understand how important it is to feel confident your medications will arrive on time.

We’re glad you were able to connect with our team today, and we hope that conversation helped provide some clarity. For certain medications, we are required to follow strict dispensing timelines. That said, our team works proactively with patients—coordinating payment in advance and helping plan around shipping time, weekends, and holidays—to reduce the risk of any gaps.

We know this can still feel stressful, and we appreciate your feedback as we continue improving how we support patients navigating these requirements. Our team is always here to help plan ahead for your next refill.

—The Rx Outreach Team

Rated 5 out of 5 stars
Rx Outreach logo

Reply from Rx Outreach

Thank you for the 5-star review! We’re glad to know our team has been responsive when you’ve needed support. We truly appreciate you taking the time to share your experience and for trusting Rx Outreach.

—The Rx Outreach Team

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