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R Woodfall Opticians - East Dulwich Reviews 

209
TrustScore 5 out of 5

4.9

46 Lordship Lane, East Dulwich, E22 8HJ London, GB


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Rated 5 out of 5 stars

Super helpful, friendly and professional. I really can’t recommend these guys enough. I’ve been to two of their branches and it’s clearly the culture of the organisation. Well done you guys

Rated 5 out of 5 stars

Have been bringing my children here for over 10years now and cannot fault the amazing sight tests given. Annie is an exceptional optometrist and gives such a thorough examination. All the staff at... See more

Company replied

Rated 5 out of 5 stars

Woodfalls have always been welcoming, warm, efficient, professional, clear, listening, and they cover a wide range of aspects of eye care. I recommend them warmly.

Rated 5 out of 5 stars

I had a very good experience with my optician. She was very thorough and caring . The whole team are lovely in the shop . Very professional and go out of their way to help the customers. Excellent s... See more

Company replied


Company details

  1. Eye Care Center
  2. Audiologist
  3. Contact Lenses Supplier
  4. Emergency Care Service
  5. Glasses Store
  6. Sunglasses Store

About R Woodfall Opticians - East Dulwich

Written by the company

Welcome to the R Woodfall Group of independent family owned Opticians

We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.

We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.

Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.

We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.

Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.

We pride ourselves on the expert and friendly service we offer at each of our six branches.

The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.

Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.

As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.


Contact info

  • 46 Lordship Lane, East Dulwich, E22 8HJ, London, United Kingdom

  • 020 8299 6622

4.9

Excellent

TrustScore 5 out of 5

209 reviews

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4.9

All reviews

(209)

679 reviews in the last 12 months

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Rated 5 out of 5 stars

Ms Annie Higgins was brilliant

Ms Annie Higgins was brilliant, extremely thorough and very helpful in her examination and explanations.

19 December 2025
R Woodfall Opticians - East Dulwich logo

Reply from R Woodfall Opticians - East Dulwich

We’re delighted to hear that Annie provided excellent care and took the time to fully explain your results. Thank you very much for your kind feedback, it is very much appreciated by our team at East Dulwich.

Rated 5 out of 5 stars

Comfortable experience

I must say ! All the years i have been seeing opticians i highly recommend Annie
Not only did she make me feel comfortable
Her personality is second to none
A truely enjoyable / memorable experience
10 / 10 all day !

8 December 2025
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Reply from R Woodfall Opticians - East Dulwich

We do strive to deliver a personal experience to our patients, so we are glad that you felt as though you were well looked after by Annie, she is definitely a well valued member of our team here at East Dulwich.
Thank your for your kind feedback, we look forward to seeing you for your next appointment.

Rated 4 out of 5 stars

Everything was excellent except that…

Everything was excellent except that the optician said she would email the results of my test to me and they have never arrived.

2 December 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your feedback. Please feel free to contact the practice and let them know you haven't received your prescription and they would be more than happy to send it over again.

Rated 5 out of 5 stars

So professional

So professional, knowledgeable, and patient.
I had terrible trouble with my eyes after a fall, and Woodfall staff were so reassuring and thorough.

20 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Our team are pleased to have been able to provide you with thorough care you needed after your fall. We truly appreciate your feedback and hope you are all well now.

Rated 5 out of 5 stars

Opticians that care

Have been using R Woodfall’s for my children for about 6 years, truly cannot fault them. Was recommended by an optometrist from Lewisham hospital as he said that large chains don’t have the same level of care and he couldn’t have been more right. From the knowledgeable and friendly receptionists to the opticians themselves my children’s needs have always come first and I cannot recommend them enough. The past few months my daughter has been using lenses and the contact lens specialist Richard has been so patient and attentive, my son now can’t wait to get some! Honestly don’t go anywhere else, I’m not one to write reviews but I really feel it’s important to spread the word about R Woodfall and all the lovely staff there!

25 November 2025
Unprompted review
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your wonderful review and for trusting us with your children’s eye care. We’re delighted to hear about their positive experiences, and we truly appreciate your recommendation and continued support.

Rated 5 out of 5 stars

Competent thorough experienced…

Competent thorough experienced opthalmologist Anie Higgins, brilliant patient/practitioner manner, explained a problem with my eye with sensitivity and exactness

22 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your feedback. Annie is a very skilled member of our team here and we are pleased her hard work did not go unnoticed.

Rated 5 out of 5 stars

Woodfalls are excellent in every way

Woodfalls are excellent in every way. Thorough staff, who are all expert.
Everyone in the branch is extremely pleasant and helpful.

25 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for taking the time to leave us your feedback, we are always happy to help!

Rated 5 out of 5 stars

Personalised experience!

I've been getting my glasses (and contacts) here for many years. The range of styles is great and I always feel very well looked after.

21 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your review. We are delighted to be your eyecare provider and look forward to seeing you back!

Rated 5 out of 5 stars

Highly professional service

Excellent eye testing and spectacles service. Seamless from start to finish. I wouldn’t use anyone else.

11 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you dearly for your kind review. Our team at East Dulwich are pleased that you had a good experience throughout your visit.

Rated 5 out of 5 stars

Eyes Wide open

This was a follow up appointment to review possible problem areas. The appointment was painstaking and highly professional. I think I received an excellent level of care.

3 November 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you very much for your review. We are pleased to hear that you are happy with the service received on your visit to us and look forward to seeing you back.

Rated 5 out of 5 stars

Amazing staff

Amazing staff, always so helpful, knowledgable, lovely and professional!

30 October 2025
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Reply from R Woodfall Opticians - East Dulwich

Our staff at East Dulwich are delighted to have been able to assist you. Your review is greatly appreciated and we are always happy to help!

Rated 5 out of 5 stars

Excellent eye test

A really thorough eye test by a friendly optician with plenty of explanations made the annual visit a pleasure.

30 October 2025
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Reply from R Woodfall Opticians - East Dulwich

Your feedback is greatly appreciated. Thank you for choosing Woodfalls East Dulwich!

Rated 5 out of 5 stars

A thorough eye test

I had a very thorough eye test. The optometrist was patient and caring. She was informative. I felt well cared for.

28 October 2025
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Reply from R Woodfall Opticians - East Dulwich

Thank you for your feedback and for choosing Woodfalls East Dulwich.

Rated 5 out of 5 stars

Lovely glasses

Lovely glasses, lovely staff who are happy to help you choose what glasses suit you best. Very happy and helpful if you need tweaking- however many times to make sure your glasses fit comfortably. Also very quick service- new glasses arrived in a week.

13 October 2025
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Reply from R Woodfall Opticians - East Dulwich

We are delighted to hear that you’re pleased with both your new glasses and the support you received from our team. We strive to make sure our customers feel confident and comfortable in their choice, so we are glad our efforts do not go unnoticed.
Thank you for choosing us as your eyecare provider.

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